We stayed for 4 nights and were upgraded to the deluxe room with larger seating/settee area. The room had all that you needed and was fine with a large walk in shower that was superb.
We did have a problem with the patio door not locking and they came to rectify it just after we arrived and they were very quick and efficient, this was late at around 10.45pm, so top marks for attending to at that time of night.
We also as mentioned in other reviews for this hotel found that English is not spoken that much as French is the main language that is used. This was fine as most of the staff can speak a little English so we did not find this a problem. However when we tried to obtain a map of Marrakech town/Medina area for our trip into town it became a major problem as the office, that appears to be the only source for getting these from, was closed on the Monday and as we were going on the Tuesday and they could not get any until the Tuesday afternoon so we could not get one.
The one person who was way above the other hotel reception staff was “Hala”, she was by far the best person there in reception and went out of her way to try and get us a map. She also managed to arrange for us to keep our room till 3.00pm on our last day, and this allowed for us to shower and change for our taxi pick up at 5.30 that day. She was so friendly and helpful and is the one to look for if you stay at the Pullman hotel.
We also noticed like some other reviewers that we did not get a welcome drink unlike many other guests we saw checking in during our 4 days there? Why was this, we should have asked about it at the time I suppose.
All of the staff were very helpful and especially the swimming pool attendants who were very attentive and made sure you had enough towels for those wonderful sun bed/mattresses around the pool These sun beds are the best we have experienced at the many hotels worldwide which we have stayed at and the attendants all worked very hard.
As mentioned by other reviewers the breakfast was all you could want and, to have you eggs fried or omelettes made freshly in front of you was great. Also the fresh hot donuts and crêpes were very yummy. There is so much choice for breakfast you could not go wrong, and of course to eat outside in the sun and hear the birds singing was fabulous as was the plentiful supply of never ending fresh coffee being served to you.
The only down side to the meal times was in the evening the food did not have any signs to tell you what they were? I am sure some people took food that after trying it left as they did not like it. I heard several people say this as it was sometimes hard to work out what the various dishes were.
The Chefs that cooked certain foods freshly for you are also very helpful and made the evening meal very tasteful.
All in all we had a very good stay at the Pullman Hotel and would recommend as a good place to stay as the town was only about 15 minutes shuttle ride away and worked out well for us.
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