My wife and I stayed at the hotel for 5 nights but we wished it had been longer. All the staff were friendly and could not do enough for the guests. We would like to mention 2 people who really made our stay memorable.
One was Marawan the person attending the pool, who always smiled and came to help straight away for towels and putting up the parasols. Another person was Hassna, who taught salsa, volleyball and even convinced us to do stretching class an hour before we were due to leave.
Mr Alaa El-Din Saleh was always around making sure that everything was running smoothly, the hotel has got the art of creating the ultimate customer experience.
If I was to fault anything then it was only that as we are vegetarians we had difficulty as the food was not labelled to state it was veg. Otherwise there were lots of choices. We would definitely go back and even take the children and grandchildren as the hotel caters for all.
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