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“Not as great as expected” 3 of 5 bubbles
Review of Pullman Marrakech Palmeraie Resort and Spa

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Pullman Marrakech Palmeraie Resort and Spa
Ranked #76 of 508 Hotels in Marrakech
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not as great as expected”
3 of 5 bubbles Reviewed 30 May 2014

Pros : Big and Clean room and good breakfast with a wide range of choice.

Cons : The hotel is very far from the city centre. The free shuttle bus provided by the hotel needs to be reserved at least 2 days in advance. It took ages to repair the air conditioning unit and the balcony door. On two occasions we were disturbed by reception staff without prior notice, they just entered the room using the master key without knocking. Information about breakfast time as provided by hotel staff and booklet were misleading. It stated that breakfast starts at 06:30 on weekends, however, this was not the case and we ended up leaving without eating. When questioned about this issue, the staff didn't seem to care at all. We were told that they simply cannot do anything about it and that we should wait till it opens which in our case was not practical.

Would not recommend to anyone and will not be back anytime soon

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 990bilalg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 23 June 2014
Dear Guest,
Thank you for having taken the time to share your review. I would really like to apologise for the inconvenience you have encountered during your stay.
Regarding breakfast, it starts at 7:00 am during weekdays including the weekends. However, for our guest comfort we can setup an earlier time for breakfast upon our guest’s request.
Kindly, contact me personally on my email h3000-qm@accor.com to investigate all your points as this can help me improve the quality of service.
Thank you again

Aladin Saleh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,983 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
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london
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

This was a great summer family holiday resort that was beautiful and had very good food and drink throughout the day
It was 50 degrees celcius so was extreemely hot but our rooms were
well air conditioned and had wifi! The pool was smaller than expected and the service overall was ok. We had a bit of a issue with double booking so we had to stay in separate rooms when it should have been two family rooms but it was not too bad. I must say the front desk should have had better organisation skills but all the other staff were wonderful!!! We all had a great time and the kids club was also very good as it had donkey riding and trampolining ect. It is perfect if u are looking for a laid back holiday....and the spa was lovely ...absolutely lovely!!!!!

Helpful?
1 Thank Parisha_pizza
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 23 June 2014
Dear Guest,
It was a pleasure having you at Pullman Marrakech. I’m glad to read that you had a great holiday and that our staff were able to offer you such a wonderful stay. Indeed, the Kids Village offers a great opportunity for children to enjoy watching the farm animals and to take part in various exciting activities, while you rediscover tranquillity and relax.
We hope to see you again soon for another memorable vacation at Pullman Marrakech.

Aladin Saleh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Milano
Level Contributor
144 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

Very good quality for money.
The hotel has been recently refurbished and rebranded.
The resort is spacious, with a very nice pool, well kept grounds and friendly staff.
Only 15 minutes away from the city centre, an ideal location to relax and chill out.

Stayed May 2014, travelled as a couple
Helpful?
Thank G974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 23 June 2014
Dear Guest,

Thank you for having chosen Pullman Marrakech for your vacation. As you have mentioned, the hotel has been redesigned by one of the most famous Morrocan designers in a 17 acre olive plantation. Being at the Palmeraie in Marrakech allows our guests to enjoy a unique moment in this beautiful scenery away from the hustle of city center.
We are expecting you again for another visit to rediscover the magical Marrakech and enjoy a relaxed vacation.

Aladin Saleh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, Italy
Level Contributor
249 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Located a litlle bit outside from the city center (you will always need a taxi) is a huge complex with several litlle buildings of four rooms.

I found it great.

The level of relax is very high and the level of service is very high too.
You ca easily move inside in the lovely gardens by feet or with the golf kart driven by the always present and ready to help employees.

Swimming pool is realy nice and the pool bar is always ready to serve you with a costant but descret presence of waiters.

Check in and Check out operations are smooth even if the reception is a little bit too small for such a large place.

If you come by car a large parking surveilled is available at no extra cost.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank UBMCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 14 June 2014
Dear Guest,
Thank you for having taken the time to share your review on tripadvisor. Indeed, Pullman Marrakech is situated away from the city centre and that is a great advantage that allowes the hotel, unlike others in city centre, to have a large surface area where our dear guests can enjoy the lush gardens and relax in a soothing environment.
By looking at your profile I realised that you are a big traveller and that you visited Marrakech several times, you can easily compare and realise that Pullman Marrakech offers a good quality of service because of such a competent team.
Thank you for your compliments as we are proud to having been able to meet your expectations.
We are looking forward to seeing you again on another unforgettable vacation.

Aladin Saleh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
132 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Very nice hotel with excellent food. Staff is very friendly, the Wi-fi worked very well. Visiting this hotel in early March, the place was rather calm and we really enjoyed sun and peace. Rooms are rather big. We regret the noise coming from the room above us. It looked like our neighbours moving the furniture all the day long. Reported to the management, we are convinced that point was taken but problem was not 100% solved. We reported the first day that the sink was clogged (or at least the flow was too slow but no measures were taken during our stay. Up to the next guest to complain, maybe with more success.... We regret absence of selective waste collection (accessible to quests) as many plastic bottles are used and quests are certainly ready to get rid of them in a selective system. Dito for paper etc. We enjoyed were much the Spa, more specifically a 3-days treatment formula. Fantastic, a real must. Just regret that the last days manicure was without nail polish. We perceived this as a very small scale saving instead of finishing the treatment in an apotheosis.... Overall, our stay was a very positive and relaxing experience and the genaral mananger and his assistent were very helpful any time it was needed.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VaclavBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 14 June 2014
Dear Guest,
It was a pleasure having you among us at Pullman Marrakech.I find your comment regarding the selective waste collection rather interesting and will be under study thoroughly before being applied.
I’m sorry about the inconvenience you encountered during your stay and would like to assure you that we are working constantly on improving our quality of service for a more prompt action that will allow us to take immediate measures to solving problems.
Our main aim is to always listen to our guests’ comments in order to improve our quality of service
I appreciate your positive comments especially from someone who has travelled around the world in Africa, Europe and Mexico and has contributed largely by sharing his reviews on tripadvisor.
You are always welcome at Pullman Marrakech to rediscover Marrakech and enjoy our personalised service.

Aladin Saleh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antibes
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

We all loved our vacation in this hotel. The service, the people, the mini club ...everything was amazing. Very important : the swimming pool is heated. We definitely recommend this hotel and would be happy to return there...

Room Tip: We had a room on ground floor with a terrace: comfy Our friend and his son had a suite (upper leve...
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laetitiagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, 14 June 2014
Dear Guest,
Thank you for having chosen Pullman Marrakech to spend your family vacation . It is indeed a very tempting destination for couples as well as families. The Kids Village is the children’s paradise where they spend an exciting time under the supervision of a highly professional team. And what’s more they come back home with such nice memories.
We hope to welcome you for another amazing stay at Pullman Marrakech.

Aladin Saleh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, United Kingdom
1 review
4 of 5 bubbles Reviewed 9 May 2014

Having got married last August, this had been our first chance to get away as I had been recovering from a heart procedure, thereby making this visit our "Late honeymoon". On arrival we were informed that there was no knowledge of our booking and that the hotel was full (As were all others in Marrakesh). Max, the quality services manager eventually found a room for us to have for one night only and arranged for us to meet with a rep the next morning. As you might imagine, this was very stressful and disappointing for us and we did not sleep well that night!

We dutifully arrived at reception at 10.00 am the next morning, but saw no sign of any rep. After about 30 minutes, we were advised that the problem had been resolved and we would in fact be able to stay at the hotel! We were surprised at this, as having previously been told the hotel was full, we had not expected a room to be found for us. Unfortunately we were never given an explanation as to why there had been a problem. We later discovered that another English couple, who arrived the next day, had a similar problem and were taken to another hotel for their first night, before returning the next day. (The majority of customers were French speaking).

There are many positives about this hotel, great food, nice rooms (high floor is best), beautiful grounds with plenty of sunbeds available, even at such a busy time and very friendly staff, who are all willing to do anything they can for you, with special thanks to Max for his attention to the problem we experienced and to Badr, for his excellent service!

All in all, we had an enjoyable stay, although the problems at the start took away the magic of this being our honeymoon.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sergi29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Marrakech Palmeraie Resort and Spa

Property: Pullman Marrakech Palmeraie Resort and Spa
Address: Km 6 Route de Fes | BP 658 Gueliz, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 508 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Marrakech Palmeraie Resort and Spa 5*
Number of rooms: 252
Reservation Options:
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