Just back from a short but very satisfactory stay at the hotel.
Many positives, but a couple of negatives that I'll get out of the way first.
For the size of the hotel, the one available swimming pool is too small and by mid- afternoon with everyone in or around it, its packed, noisy with sunbeds at a premium.
What we found quite absurd is that next door to the pool is a huge "lake pool" that no one can swim in as it is very dirty and filled with tadpoles, little fish and even small turtles.
If this could be made to better use for the guests, the hotel would be transformed for the better.
The second negative is the size of the rooms.
We initially were put in a room on the first floor, with no lift managing a push chair up and down was an ordeal so we changed.
Both rooms we encountered were the same spec and rather small.
With a crawling 1 year old, it became quite tight for her to find decent crawl space.
The positives now.
The staff are absolutely superb.
Special mention to Olga at the front desk who sorted our room change out and was always on hand for advice and assistance.
All the porters / bell boys were kind and courteous- AbdelFatteh was the only one we got a name for.
Any of his team are a credit to the hotel as nothing is too much trouble.
The food at the hotel we found to be very good.
The choice is varied without being over bearing and the quality very high.
Service is prompt and attentive.
Although we did not use the kids club with our baby being too small, we went on a tour of it.
It looks a superb facility with a range of different birds and animals as well as a range of toys and activities on site to really make childrens stay at the hotel fun.
All in all, it was a memorable 5 days and we would highly reccomend this hotel.
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