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“Despite the lovely pool area and good food, the day was overshadowed by the rude staff”

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Ibis Marrakech Centre Gare
Ranked #329 of 496 Hotels in Marrakech
Montpellier, France
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Despite the lovely pool area and good food, the day was overshadowed by the rude staff”
Reviewed 29 June 2014 via mobile

We are currently volunteering in the local community in Marrakech and decided to spend our day off escaping the heat by a swimming pool. The ibis hotel had been recommended to us by a friend as you are able to pay 100dh for a day pass in the hotel. After having spent the day here, I'm starting to wonder if the person who recommended it was really a friend. We ordered some drinks to have by the pool but the bar staff had no change, we were sent to ask at reception but it seemed no one in the hotel had any change to offer whatsoever. However, we were made to feel that this was somehow our fault. The bar staff were especially rude to us and made fun of us to the receptionist in Arabic in front of our faces. I have stayed in other ibis hotels and have had a very pleasant experience, but the staff here made our day one to remember for all the wrong reasons.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
Thank Lucyj1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 June 2014 via mobile

We spent one night here due to it's ideal location right next to the train station and not far from the airport. Our rooms were clean and comfortable. For the price, this was a good value stay. The staff were very helpful, especially when trying to organise taxis etc. Pool looked nice and the facilities seemed well equipped.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LHannington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 June 2014

After travelling road the country for a week it was really good to arrive here and be able to unwind in a comfy room and around the pool, as well as taking full advantage of the wide range the decent food on offer.

All the staff are really friendly and I would definitely stay here again

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keithyboy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poznań
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Small old room need to be renovated. Bad smell in bathroom. Very OLD towels. I think originally white now deep grey ...
Stay only if You have to in other case find other place. There is a lot better places nearby.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
Reviewed 25 May 2014 via mobile

Making a booking via ibis web app. The booking does not confirm due to an app software error. When I arrive I explain and I am charged more than advertised rate. Disgraceful customer service. Sat in the room very unhappy. Very unhelpful management too. I wonder if I should change my business bookings with this hotel group????

Stayed May 2014, travelled on business
Helpful?
Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
83 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 22 May 2014

Nothing much to write about this hotel. only stayed one night. Rooms were small. Food was ok. Polite Reception staff though. its on the main road itself...so traffic noise is a problem if you are a light sleeper.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prashan3253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Marrakech Centre Gare

Property: Ibis Marrakech Centre Gare
Address: Avenue Hassan II | Place De La Gare, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #329 of 496 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Marrakech Centre Gare 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located 5 km from the airport, between the European district, La Palmeraie, and Jamaa El Fna square, the hotel IBIS Marrakech Centre Gare hotel offers all the amenities for a pleasant holiday: swimming pool, terrace, bar open 24/24 as well as LA TABLE restaurant. The city centre of Marrakech is a few min away on foot and public transport is accessible 20 m away. The 103 rooms available for booking are air-conditioned. You will find tennis courts and golf at 3 and 10 km respectively. ... more   less 
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Also Known As:
Ibis Marrakech Centre Gare Hotel Marrakech
Accor Moussafir Marrakech Centre Gare

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