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Sofitel Marrakech Lounge and Spa
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Reviews (2,988)
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Reviewed 8 April 2012

We have just come back from a nice trip to Marrakech over the Easter break 2012.

The short summary is:

Be Aware:
- double check every booking you make. be very specific about what you want and need. it is unlikely that they will ask questions but rather just assume.
- If you get a taxi transfer from the airport, specify how many bags you have. Golf bags especially!
- taxi payment is to be made to the driver not the hotel. odd but that's how it works.
- 'guides' for the city are nice, friendly and good if you are prepared for the 25euro fee.
- negotiate the price of taxi's outside the hotel. it's like a cartel out there but they will go down by 1/2 of the original quote, especially if you arrange for a return journey.
- if you take a spa don't let them rush you into a massage treatment before stating what kind you want. It seems they are in a big rush according to my partner.
- this place is expensive compared with any local place (even very nice places) for food and drinks. Double espresso by the pool is 7 euro, typical lunch by pool is about 18 euro, typical main course at restaurants is 22 euro
- no coffee / tea in the room
- some of the water in the room is complimentary but not well indicated. Check first.


The good:
- lovely hotel. great location and surroundings.
- friendly staff that are happy to 'try' and help.
- spa is relaxing and nice to have on site.
- Gym is well equipped
- pool area is fantastic, well staffed and has wonderfully big beds.


the long version:
The sofitel is a beautifully laid out hotel, the amenities are 5 star, especially the pool and back yard which is something between a traditional garden, mixed with all the luxury of a Nikki beach concept. It feels like the place has lots of history, and you can see that in the depth of surroundings. - This is by comparison to some of the newer hotels outside of the city that have less developed surroundings and gardens.

BUT:
The service is the let down and it's is not through lack of trying. In fact the pool area is very well served, as are the restaurants onsite, but it's the house keeping, reception and generally poor communication (not language) and timeliness that drags the whole experience down.
Things started poorly when we arranged a taxi service via the reception before we arrived and this came as a small 4x4 that was unable to fit our luggage and had not baby seat which we specified. ow were they to know how many bags we had? well they just had to ask, but it is not our responsibility to take the initiative of telling them. So we waited some 30 min for another car to arrive.
Next was the payment of the taxi which we were under the impression this was a hotel service therefore we pay the hotel. Not so... and this poor communication was another let down. I think it is our right to question anyone saying 'you pay the cash to me' when you have arranged a taxi through a hotel. Anyway, not big stuff but it is easy for them to improve.

We were then offered an 'upgrade; to the adjacent and apparently more expensive sofitel imperial, but after we arrived in the rooms one can summarise that they are:
- traditional Moroccan decor
- no bigger than the sofitel spa and lounge rooms based on Sqm, but actually feel smaller due to poor layout.
- older (feel less fresh)
- have smaller balconies

So we asked for a transfer the next day which was duly taken care of but this took an age and as with our first upgrade there was no baby bed and this took about 45 - 60 min to arrive. Participial frustrating since we specifically said it is important it's there when we arrive.

things from there were pretty smooth, but when ever we had questions or room orders the length of time was an eternity and give the number of hotel guests I was surprised.

Room Tip: If you are offered an upgrade to the imperial' hotel don't bother unless you prefer a traditional Moroccan decor and a smaller balcony.
  • Stayed: April 2012, travelled with family
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1  Thank sweetasanut_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

We came here on a four day package which I guess was cheaper than many of the other guests paid. A 5 star Hotel and an experience for sure. A complete change to the hustle and bustle of the Medina and an oasis in itself. The staff are many and very attentive although we found one of the receptionists perhaps less so. Depending on which room you are in, we were 283, you may experience some road noise from Ave de la Menara. I suspect if you are on a lower floor there would be less noise than ours on the second floor. We had a great south facing balcony overlooking the gardens and towards the Atlas Mountains. The gardens are wonderful with two large pools, one of which is heated, and lots of seating on offer and of many different varieties including hammocks. I suspect many guests spend all day around the pool and do not venture out of the hotel which to a point you can understand why.

Our breakfast was included and the selection was excellent and there was a choice of seating inside or out. Finding a table was never an issue even though we were told that the hotel was full.

Location wise the hotel is about a 5 minute walk to the nearest entrance to the Medina although this involves crossing at a major junction so take care and if possible cross with a local. You will then have about a 10 minute walk or 15 minute stroll into the main square which includes passing the Mamounia Hotel. It is a nice walk through the gardens of La Koutoubia.

Apart from breakfast we did not eat in the hotel but we ate in restaurants close by and recommend them if you do not want to eat in the Medina – they are Extrablatt (roof terrace) and La Table du Marche. We had drinks by the pool one day which were a touch pricey but I guess that is to be expected.

My wife would also highly recommend a spa treatment at the hotel – blissful!

If we ever returned to Marrakech we would certainly consider staying here again.

Any questions please send me a message.

Enjoy your stay.

Brian - homeexchange50plus

Room Tip: Try and get a ground floor to avoid any road noise and easy access to the wonderful garden/pool area.
  • Stayed: March 2012, travelled as a couple
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2  Thank B-HomeExchange50plus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

Came here for 4 day trip.
Lovely hotel, good location and nice room. Loved breakfast, disappointed at price of casual lunch, more expensive by far than same standard 5* in Dublin Ireland, which is saying something, especially when you compare wages here versus Ireland, very disappointing.
Another complaint I would have is having agreed to 60 minute Spa treatment and questioning why I only got 50 minute treatment, was told all treatments were less 10 minutes as the relaxation & tea after were included in treatment time. I have had Spa treatments in many hotels around world and NEVER was given such an excuse for short treatment. Obviously did not book another one.
Also was not shown around Spa and as Staff did not speak great English never did find out if it had Steam or Sauna!!!
Hotel grounds lovely, pools etc.
I think as a 5* Hotel there should be tea/ coffee making facilities in rooms.
So overall by noting comments above and making necessary changes Hotel could get 5 rating, as things stand I can't give it at present. One last thing, I had read on Trip Advisor that there wasn't a heated pool, but did manage to spot one on my last day, although the jacuzzi was still cold.

  • Stayed: March 2012
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Thank AlwaysRoom4Dessert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

Stayed here with my daughter for 4 days. Enjoyed hotel but did feel that much was overpriced such as 2 sandwiches at lunchtime (even though quality excellent) costing near enough over €40.
No tea/ coffee making facilities in room, expected I. 5* hotel.
Breakfast was included and was excellent. Also evening in So Good restaurant with music show was excellent enjoyable show and good food. Need to just be bit more realistic with prices for lunches & snacks don't like to be treated like captive audience!!!
Most of staff have not got great English but are nice.

  • Stayed: March 2012
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Thank Evangelineanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

Our visit was part of a deal. Flights, transfers and four nights B&B at the Sofitel. This hotel is beautiful and very well located for the walled city of Marrakech. The grounds are lovely, though compact, with two pools, one of which is heated. Breakfast is excellent. A very easy walk to Marrakech city walls. Our deal also included 40% off all Spa treatments and I had the best massage I have ever had in beautiful, restful surroundings.
Only downside. Drinks are very expensive but this is a Muslim country.
But there are three excellent licensed restaurants minutes away from the hotel.

Room Tip: Ask for one overlooking the gardens and pool area
  • Stayed: March 2012, travelled with friends
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1  Thank HighAird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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