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“Too expensive for such indifferent service” 3 of 5 bubbles
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
Ranked #113 of 508 Hotels in Marrakech
Fort Lauderdale, Florida
Level Contributor
118 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Too expensive for such indifferent service”
3 of 5 bubbles Reviewed 15 May 2012

Certainly not a great hotel. We stayed here because my husband was attending a conference and this hotel was selected by the organizers. Although we arrived at the official check in time, we were forced to wait over two hours which was excruciating as we were tired and growing angry watching newer arrivals go straight to their rooms. I had to call four times until someone finally showed up to make the twin beds they assigned us into a king. Also had to call several times until they send a repair person to fix the television. The people at the front desk and the concierge were very busy during our entire stay and barely polite. On the plus side, the room was comfortable and attractive. Nonetheless, we could have stayed in a fabulous riad for the price we paid for this standard, rather charmless large hotel.

  • Stayed April 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank hanalei2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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English first
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 May 2012

This is a very overdue review of our honeymoon hotel, but anyway...

We visited this hotel in Sept 2011. We wanted a short haul flight that took us somewhere very hot. The area, Hivernage is close to the Medina but you are able to retreat back to the hotel and away from the madness.

Rooms: The hotel provided us with a complimentary honeymoon upgrade to a superior room, which was very kind, with THE most comfortable bed I have ever slept in. The room itself was spacious and well presented. The only downside was that the hallway, where the wardrobe is, was very poorly lit, so you could just about see what you were wearing before you stepped out of your room. Our balcony overlooked the pool and the terrace bar so when we returned in the evening, we could listen to the band/music from the bar.

Pool: The pool area is very clean and well maintained. The pool is surrounded by sun beds and a few loungers. We regularly saw guests that were offended that they were expected to use a lounger rather than the more desired beds. The pool area is very much the place to be seen...lots of people with money talking loudly on mobile phones, trying to get everyone else to look at them. It cannot be helped though, by the end of our stay, I even found myself peering over the top of my book at every newcomer to see what shoes, bag, hair-do and gadget they had. One highlight of my trip was to witness a lady put on her 4 inch heels, teeter 8ft over to the pools edge, take the shoes off and get in to the pool and do the same when she got out.....I giggled so much I that I dropped my catalogue pose that everyone has to adopt whilst sunbathing at this hotel. The pool itself is a good size and very refreshing in the heat.

Food/Drink: Great food. The prices for food and drink are very high at this hotel. Considering the quality of the food you get in the Medina, the prices at the hotel really are not justified, regardless of the clientele. We visited Cafe Extrablatt which is 5 mins walk, many times for breakfast and lunch. There is a supermarket 10 mins walk from the hotel if you run out of anything. It's also handy for getting extra water bottles for £0.30 if you get fed up of spending £7 on bottles around the pool.

After days of trying to find it, we actually found a lovely place that had been recommended to us, Cafe Arabe. Great place in the middle of the medina.

This is a great hotel but not for anyone who is looking for a casual break in shorts and flip flops. This is a top hotel in one of the richest parts of Marrakech. Therefore, it caters for the upmarket residents and clients. Looking back, I had been slightly naive and hadn't researched enough about the area. This hotel is in the equivalent of Beverly Hills and whilst we had a great time, it could be slightly intimidating. The prices do put you off too and you go on holiday to relax not to see if you can afford to have something to eat where you're staying.

The only bad experience we had during our stay was at check out. We were asked to pay the bill, which we wanted to check as the prices had been so high, and we found that someone had had a meal at the So Lounge on the night we arrived and charged it to our room...£150. I explained to reception that we had never eaten at the So Lounge and I definitely remembered where we ate that night as it was our first night. Reception showed me the receipt that was kept with the rest of the slips you sign for and said 'yes, this is in your folder'. I pointed out that the slip didn't have a signature on it and asked to see the manager of the So Lounge. After discussion, they agreed to take it off our bill, but if I hadn't have gone through the bill, as I'm sure most people wouldn't if they were used to these prices, we could have been very out of pocket.

Everything said, this is a very good hotel. If you like Dubai, etc but don't fancy travelling that far for a short break, then this would be perfect for you.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

I endorse the comments of other reviewers as to the high quality of the location, staff, rooms, pool area and breakfast (which was a wonderful experience when taken on the terrace). Bar prices were, however, exorbitant. So much so that, as a matter of principle, we simply didn't buy anything - so both the hotel and we ourselves lost out a little (although we did feel very virtuous). Overall, though, a very good hotel which I would certainly re-visit.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank EastonBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancs
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Just arrived back from Marrakesh and stayed at the Sofitel Hotel.
Had always wanted to try Marrakesh and was not disappointed.
The hotel is in a great locatipn has a wonderful pool area, bar and club.
The breakfast was buffet style and there was a great selection.
My only critisisms of this hotel are that the service is slow, tables not fully laid at breakfast. Although the staff were extremely pleasanr.
The rooms are just a little on the small side. We had a twin room and the beds were pushed together.

Other than that its an excellent base in Marrakesh.

The Medina is an experience. The clubs and bars are of good quality and have great live bands.
I can see why its gaining a reputation amongst the young and trendies.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Riaburke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 April 2012

Great service, great food, lovely rooms beautifully decorated.....very relaxing pool area with comfy beds. Service was a bit slow....but I suppose you are in Africa...no-one seems to be in a hurry in Africa. Breakfast was fantastic too. Great location...would defo stay here again. Great little touches like buggy's and car seat available so you dont have to bring yours from the UK...and all very clean and new looking. Cant wait to take the hubby & Baby there...

Room Tip: Spa section was trendier...
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  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Donsville1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level Contributor
291 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Nice location, walking distance to medina. Incredible decor throughout. Rooms large and comfortable, though carpets seemed a bit dirty (maybe just old); ours had small balcony with partial view of mountains, but overlooking employee entrance so a bit noisy. Restaurants very good, though wine prices high (as in most Moroccan hotels). 2 very nice pools in lovely setting and large jacuzzi that never seemed to be used. service at meals a mixed bag - sometimes overly attentive, and sometimes hard to get coffee. Were able to get caleche from door to medina or to gardens.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank heund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
5 of 5 bubbles Reviewed 19 April 2012

Stayed 5 nites at Sofitel on business. From the moment I walked in til I left, I felt welcomed by the staff. Room was great, beautiful view of the pool and gardens. The guest manager, Mr. Soufiane Mazzouj was beyond helpful. He helped make our official stay perfect--taking care of all details, offering restaurant suggestions, upgrading rooms, taking care of our business requirements. Enjoyed wine and hors d'oeuvres out on the patio--the Sommelier was very helpful with suggestions for Moroccan wines. The local wines and food are really delicious. An absolutely great stay, relaxing, beautiful! Would definitely come back with family. Looks like they also do a great job taking care of kids so that parents actually get a nice break!

Room Tip: Ask for a view of the pool--its gorgeous
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#63 Spa Hotel in Marrakech
#79 Luxury Hotel in Marrakech
#154 Family Hotel in Marrakech
#172 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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