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Sofitel Marrakech Lounge and Spa
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Reviews (3,028)
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Reviewed 13 August 2012

I've stayed 4 nights in 2012 at sofitel Marrakech, 2 nights in "palais royal" and 2 nights in "lounge & Spa".

Sofitel standards mixed with moroccan design, pretty nice.

50DRH for entering the spa. Which is very relaxing don't miss having a tea in there.

Breakfast is gigantic. Don't missed the opportunity to go on the terrace.

Only one bad point. Time to be served at the Lawrence restaurant....which was impressively long.

  • Stayed: May 2012, travelled with friends
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Thank Hugo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

We stayed there for seven nights and we had really a great time in this hotel.Decorated in a very beautiful design, service was excellent, reach and tasty breakfast. Swimming pool area a very quite and nice one. You may find in this hotel all what you have ever asked to find a real luxury hotel.

  • Stayed: July 2012, travelled with friends
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1  Thank AlbanaTirana_Albania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

We chose Marrakech as our honeymoon destination and stayed in Sofitel for the duration. We were really pleased with our choice as it was a wonderful hotel and the staff at Sofitel made our stay the best it possibly could have been. The service was excellent throughout. Every member of staff,whether it was a housekeeper, manager, porter or a member of the reception staff, made a genuine effort to say hello, ask how you were and ask if there was anything they could do to help you in anyway. We had breakfast included with our room price which we would highly recommend as if bought separately it is very expensive. The breakfast was exceptional and we could not believe how much choice there was! We had omelettes, smoothies and crepes made to our preferences every morning and the quality of the food and service was excellent. Our room overlooked the pool and was very comfortable and luxurious. Room service was very prompt and nothing was too much trouble for the service staff. The hotel and spa were always beautifully presented with fresh flowers and everywhere was perfectly clean. There was a lovely ambience to the hotel and we felt very comfortable throughout our stay. The only slight downfall was the prices at the restaurant and bar within the hotel. We tended to eat out in the evenings as it was too costly to eat and drink at the hotel for the duration. The hotel was very quiet during our stay due to it being the month or Ramadan but this did not affect the quality of the service in any way what so ever!
An extremely memorable holiday, we would highly recommend this hotel to others!

Room Tip: Rooms over looking the pool are very desirable.
  • Stayed: August 2012, travelled as a couple
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1  Thank NaomiCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

We stayed at this hotel for one night in July before catching a flight from Marrakech airport the next day. We were not very impressed with the service.

The front of the hotel and reception area are really beautifully finished, but we'd clearly arrived at a busy time of day and had to wait until we could complete the check-in. We were also not offered cold towels as other people have described. There is a really nice man who gives out mint tea in the reception and he brought us some tea.

The pool area is really nice but was so so busy - completely packed with people in the afternoon and it was nearly impossible for us to find a bed. There seemed to be a lot of beds with old towels on or that people had left their stuff and gone off for the afternoon. It took a long time to get someones attention to order some drinks and then they took a long time to arrive. The food and drinks by the pool were the most expensive and overpriced that I had experienced in Morocco, although the food was nice. The swimming pool itself is lovely. It seems like they should concentrate a bit more on the service of food and drink and not on a sunglasses shining service.

The room was fine and had everything you might need and the air-con in the room was good. The balcony was also nice, with a comfortable seating area.

On the last day I wanted to eat lunch in the hotel. I wanted to eat indoors as the temperatures were very high and the only place to eat is in the buffet restaurant at a high price. The only other option was the pool snack bar, which had no air-con. I only wanted a small sandwich and there was no-where to order one in the hotel and sit indoors (by this time I had checked out of room). I tried to sit just outside the reception area and get some food, however the woman serving in the area was very rude. This left me with a bad impression of the hotel.

There is a small clothes shop in the hotel lobby and I bought a few things. The woman serving in the shop was really friendly and chatty.

We also stayed at the Sofitel Essaouira and thought that the Marrakech Sofitel did not come close to the excellent level of service provided at the Essaouira hotel.

  • Stayed: July 2012, travelled as a couple
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1  Thank Jenfez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

Excellent hotel with excellent service. You don't even have to be on the check in desk on your arrival. Person comes to you with all the paper work to get you signed and you are also greeted with cold towels and Morrocon tea. Very lavishley decorated and very comfortable spacious rooms with everything you can think of. Swiming pool area is also excellent, you can spend whole day there. Breakfast with lots of varieties. Can't fault in anyway. It also has good spa facilities.

  • Stayed: November 2011, travelled with friends
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1  Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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