First impression was the building and the interior design of the building which was we were expecting for as a palace. On the way walking in, we just hoped that our a-week holiday would have been unforgettable, YES it was horribly unforgettable one.
At the reception, the welcoming was SO COLD, 20 mins to get the check in process completed and get a room key. A guy who was checking us in, just left in the middle of the process (Dinner break?) and a young lady just took care of the rest without excusing or explaining anything to us, and we started again. (She said you filled in the form and I will be back) SO unprofessional. No information about the hotel facilities given neither any anticipation of our expectation. We discovered by ourselves each day.
On the following day, we asked where we could find the breakfast room, a girl just point to the right and say it's just over there.
Poor service of the Pool bar restaurant even though the pricy item on the menu which we were ready to pay. A lot of staffs walking around doing nothing instead of giving attention towards the guests.
Many technical issues encountered during the stay, the room was not at all what we expected. Bed was not comfortable at all, A/C didn't work and etc.
Having walked and seen so many staffs on the corridor each day, they just ignored us, didn't even say "Hi". In general, the service was horribly far away from what we call Luxury.
Very disappointing and highly not recommended.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel