The hotel is very impressive when you arrive and we received a very courtious and friendly welcome, and offered fresh mint tea.
Meeting our Kuoni representative in an hour we did not get a chance to really look at the room but were not happy. Our rep said he would see if he could get them changed but was told there were no other rooms available. Later we found 10 bad faults with our rooms definitely not 5 Star, would not put up with them in a 3 star hotel. We went down to reception, asked to speak to the Manager, told him the faults and that if they could not give us the standard of room we expected we would go to another hotel. He then upgraded us and gave us 2 lovely rooms with which we were very happy. I must say the beds were so very comfortable.
All the staff were very friendly and efficient and they did everything they could to make our stay in Marakesh a memerable one.
We enjoyed the food at the hotel though had planned to eat out most evenings to enjoy Moroccan cooking to the full. We had no complaints at all with the food or service and enjoyed the entertainment at the night club in the hotel.
There are 2 swimming pools, the one nearest the restaurants is cold but the 2nd pool is very warm. The Jacuzzi is not hot. The staff around the pool are excellent finding you a suitable sunbed and towels. The sunbeds are pretty fantastic.
Except for at first being given poor rooms everything else about the hotel, its position, style, service, staff and food made our visit to Marakesh a great experience and the Sofitel was a great choice of Hotel.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel