Stayed at this beautiful property but management sucks.
Got to the hotel on our honeymoon and everything went sour.
We were told that our room was still occupied and that the people are staying 2 more nights longer. They gave us a different room 6 hours later.
Talked to Mr Amine ( I guess the assistant Manager) and told us that he is sorry for any inconvenience and he sent us 2 free Drinks ( didn't t get our point at all).
It s a shame that in Morocco there is no customer service at all.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel