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“Perfect retreat from the medina”

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Sofitel Marrakech Lounge and Spa
Ranked #111 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed 7 October 2013 via mobile

Visiting as a couple from london in need of a break from the stress and routine, we wanted a luxury hotel with a pool as a sanctury away from the medina and Riads. Sofitel certainly delivers from the moment you arrive. I had informed them it was my wife's 30th birthday so kindly made a cake and had it waiting in the room on arrival.

Incredible pool and gardens, with what seemed like a large sunbed sofa for every guest and more, very helpful staff (service and speed were top notch and fuss-free), and one of the most comfortable beds we've ever slept on. If we had to grumble, the carpet could do with replacing and bathroom updating, given its a 5 star hotel.

A good choice of bars and restuarants, yes they are pricey, but no different from other 5 stars around the world. There is no tip line on bills which is a nice compromise, and you dont feel people are just after a tip.

A perfect getaway for some african sun!

Stayed: September 2013, travelled as a couple
2  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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501 - 507 of 2,850 reviews

Reviewed 6 October 2013

Good hotel, although a bit anonymous ... We could have been in any country with sunshine and palm trees. Morocco was not there, but only on my, at that point disenchanted, imagination ...
The location is central, in a nice area of the modern city full of greenery, villas and hotels of high standard.
Good service and comfortable room, but again without the taste of the exotic ... We had planned to spend here, even the last two nights of our trip to Morocco after the excursion in the Sahara, but we canceled the reservation in favor of a traditional riad where I hope to find the charm of the celebrated Marrakech.

  • Stayed: October 2013, travelled as a couple
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1  Thank AlgonquinAlgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

The hotel is well located. It is very modern, and the spa area is beautiful. The pool is great, but not heated. The rooms are very spacious, but some of them have an awful smell, make sure you request a higher floor. The hotel has a terrace that is wonderful, with great ambiance; and a full bar. The staff is very nice, but not so efficient. They are super slow. It takes hours for anything to get done. We had to wait 4 hours for extra towels.

Room Tip: write in advance to get a higher floor, this might help with the smell
  • Stayed: September 2013, travelled with family
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1  Thank Fritz69_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

A very nice location in Marrakech, with beautiful scenic views of the city and the surrounding mountains. A two night stay in a wonderful comfortable room, great linen, soft pillows and hard mattress. Do not miss the roof pool, bar and restaurant. I had some of the best sushi in town.
Book a room on the higher floors to enjoy the view.

  • Stayed: June 2013, travelled as a couple
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2  Thank marie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Stayed her for 6 nights and loved this hotel. From the moment we arrived we were treated as honoured guests. Doormen arranged our taxis for a fair price, ( a must in Marrakech as never found a taxi meter that worked!) air conditioning that really worked, spotlessly clean room, beds turned every evening, fluffy towelling gowns, and stunning pools. We looked forward to returning each evening after a busy day exploring. The breakfast was vast with so much to choose from that we didn't need lunch. The staff were attentive and helpful and not intrusive but quietly proud of their city and more than happy to share places of interest with us. The pools were clean and seating around the pool was varied and with shade for those of us that don't manage the heat too well. There are beautiful gardens around the pool with palm and fruit trees also providing shade if needed. Would like to return in the spring and stay longer.

  • Stayed: September 2013
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1  Thank kaytee07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

We stayed here for 4 nights in Sept 2013, we had a flight and hotel deal through dialafight.
The hotel is very grand and ideally situated about 15 mins drive from the airport and just outside the medina wall.
We had lunch a couple of times at the Oasis pool bar restaurant and that was very good, pool bar drinks are not cheap! We also had dinner one evening in the L'Orangerie where the service and food was very authentic and good! Not too pricey for a 5 star hotel.
The breakfast was served in Le Jardin restaurant, buffet with just about everything you could want, although if you want pork bacon you collect it raw from another counter then get the 'Egg Chef" to cook it. The staff need more training, lots of them at breakfast, standing around doing nothing when there were tables that needed clearing and relaying.
We had trouble trying to get the mini-bar restocked which proved very frustrating.
They leave all the lounger cushions out to get wet if it rains, which it did most evenings, sometimes torrentially, so laying on them they felt damp, not the most comfortable feeling!!
The hotel organised a walking guide into the souks for about £25 which was very good.

Room Tip: We had west facing room at the end of the hotel overlooking a duck pond, 286, it could do with smart...
  • Stayed: September 2013, travelled as a couple
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Thank mjderrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013 via mobile

The Sofitel Marrakech Lounge and Spa is, with the exception of the Four Seasons, the best resort in Marrakech.

Although centrally located everything you must to in the great city of Marrakech, is not a 'city hotel' or a 'business hotel' - although suitable for businesses and conferences as I witnessed a pan-African conference being held there.

Anyway, the hotel is a superb resort with everything you need to relax after a long day or night wandering around Marrakech.

I stayed in a ground-floor room in June 2013 with my partner for one week to relax and see the sights of Marrakech.

Check-in was smooth, calm and professional. It was unfortunate no water or mint tea was offered. Just be sure to go to the reception for the Lounge and Spa part of the hotel and not the Imperial if you're staying in the Lounge and Spa side.

Basically, there are 2 sides to the hotel. The Imperial Palais side - from all accounts - a little bit more expensive and more authentic, arabesque. The Lounge and Spa side is more modern and contemporary. Technically 2 separate institutes, apart from the 2 separate receptions - they share the same staff, restaurants, pools etc. Anyway, this review is for the Lounge and Spa side.

Back to the reception staff- we fell upon a time where staff were not busy. If there is a queue, the reception staff start to stress and service levels drop.

The Sofitel is equipped with everything you need to relax and unwind and possesses 2 superb pools - the best in Marrakech apart from the Four Seasons, as I've previously mentioned. Poolside service is friendly and efficient.

The rooms are in better shape than you'd find in other Marrakech hotels. The Notes de Lanvin products are lovely. If you're lucky enough to stay in a suite - which I was shown - you'll be bathing in luxury Hermès products. The suites are spacious with a bigger bathroom and a lounge area with 2 terraces.

Technology wise, the WIFI works very well and there is a small business centre with 2 modern, touch-screen computer and printers. There is also an ATM.

I cannot award 5 stars as I will now list the following criticisms-

- The atrium and hall ways are not air conditioned.
- Room service food plates and drinking glasses are just left in hallways, often overnight as I witnessed, not very pleasant or of the standard of a Sofitel hotel.
- Breakfast service is so slow and uncaring. You must grab their attention.
- The ladies on reception hesitate in answering questions and often need the approval of their male superiors at the hotel. I had to ask them to ask their manager. A 'no' answer was often changed to 'yes' after consulting their male superiors.

There are flaws in this hotel, but you'd struggle to find anywhere better, unless you can afford the Four Seasons!

I recommend this hotel and I ensure you'd have a great time.

  • Stayed: June 2013
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Thank rko21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#63 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range: £130 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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