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“Superb hotel and service”

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Sofitel Marrakech Lounge and Spa
Ranked #115 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 5 February 2014

We had a lovely week here. Hotel was friendly, comfortable and atmospheric but what really made our stay was the fantastic service from every single member of staff. They were kind, friendly, helpful, efficient - everything you could want - from early morning til late at night, without fail.
Breakfast gave an amazing range of food, all fresh, with many items cooked as required and we grew used to seeing Fatima's lovely smile and greeting as she prepared the crepes each morning. Rachida Mourad remembered our drinks preferences, the waitress Fatima carefully made sure that we lacked for nothing and her colleagues Hicham, Abderahim and Benayad (the Manager) watched carefully to make sure that plates were cleared away as soon as required, that fresh drinks were supplied and that whatever was needed arrived straight away. This might sound a bit overwhelming but it was all carried out in such a relaxed and friendly way that the whole experience of breakfast was a pleasure.
Although we had only booked for room and breakfast, prefering the freedom to experience different restaurants, we did have several meals (lunch and dinner) in the hotel. All were good and beautifully served.
All in all a great experience.

  • Stayed: January 2014, travelled as a couple
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1  Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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468 - 474 of 2,943 reviews

Reviewed 5 February 2014

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank LAMICHNY
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 3 February 2014

Well I must say, I've been staying here for a week and the service has been great everyone greets you with a smile and immediately your asked what drinks you prefer with your meal.
overall it has been a great experience dinning here. I highly suggest you come and experience this for yourself. You won't regret it.
Thanks to the whole team you guys were always great.
Roch
Jamal
Farah
Aziza
Ibtissam(patisserie)
Hicham

  • Stayed: February 2014, travelled solo
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3  Thank Cassidy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

The hotel is beautiful. The rooms are also gorgeous and spacious but if you are there on business and need to do some work, the lighting is horrible. Only other thing I would comment on is room service. The food was not good all 3 times I ordered. The hotel restaurants had great food so stick with that. Only drawback is none of them open until 7:30 p.m. If you like to eat early, that's an issue.

  • Stayed: January 2014, travelled on business
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Thank dmcentire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Having stayed at other 5 star hotels in Marrakech this is the most impressive.Spacious and grand, yet warm and welcoming with an abundance of Moroccan atmosphere.We arrived on an early flight and were pleased to be allocated an upgraded suite at 11.30am.Loulong on reception and Jinan the lady manager ensured our requests were met in a most charming and kindly manner.Indeed during our 5 day stay all staff could not have been more professional and polite.
Sarra,the guest relations manager was exceptional in her genuine caring,ensuring all was well with our stay.Our fabulous suite with sumptuous furnishings,delightful decor and comfy bed had views of the Atlas mountains,pool and gardens.The pleasantly warm outdoor pool and comfy cabanas were enticing.Also in the evening fire pots are lit to warm garden areas,ideal for romantic cocktails.Spa treatments well worth booking, entitle use of sauna hamam and indoor pool.Fazima massage excellent.Breakfast selection and quality of food 1st class.Service quick ,nothing too much trouble.
Hotel restaurants very good but many others a short walk away so plenty of choice.
Moroccan hospitality and great service in abundance here.We so look forward to our return.

Room Tip: Pool garden view with view of mountains the best.
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  • Stayed: January 2014, travelled as a couple
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2  Thank christine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

To all interested in a pleasant stay in Marrakech i would definitely recommend the SOFITEL great staff and service. Special thanks to Zachary who got out of his way to make our stay even more pleasant.

  • Stayed: January 2014, travelled with family
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2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

I have just returned from a holiday - my first time in Marrakech - at the Sofitel and although the whole experience was fantastic, I would especially like to thank Rachida who was not only charming and friendly but also helpful in advising us where to visit. Fatima, Chahira, Hicham and Benayard also made us feel very much at home as did Zachary (the Training Manager) who told us to treat the place like home. Ezmokhtan from the pool service was also very patient with our basic grasp of French and always helped us with a sense of humour and Saffron made our restaurant visit fantastic after a slow start. The hotel was fabulous but made perfect by these people and I would definitely recommend a stay there because of them!
- Jan and Martin Goff from London.

Room Tip: Ask for a garden view!
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  • Stayed: January 2014, travelled as a couple
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3  Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#67 Spa Hotel in Marrakech
#86 Luxury Hotel in Marrakech
#104 Family Hotel in Marrakech
#169 Romantic Hotel in Marrakech
Price Range: £124 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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