First off, it should be noted that the pool area of the hotel is great. I would actually go back just to enjoy lounging there, all the sun beds are modern and the gardens are very well kept. There is sufficient pool staff to assist you.
However, despite the good facilities of this hotel we still had a disappointing stay. There were numerous issues:
- the bed: was surprisingly uncomfortable. My husband and I both lay down and then sat back up and looked at each other thinking something must be wrong with our bed. We look it over entirely and couldn't understand the sheets and mattresses layout (very odd) and didn't have a comfortable sleep.
- the check-in: the check-in process was quite long
- the housekeeping staff: it took three phone calls to housekeeping to get an ironing board
- the room service: our order came and was incorrect
So these issues and several other small ones led to a disappointing stay.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel