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“Nice luxurious hotel”

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Sofitel Marrakech Lounge and Spa
Ranked #121 of 496 Hotels in Marrakech
Cairo, Egypt
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice luxurious hotel”
Reviewed 10 August 2014 via mobile

Good place, with excellent service and pleasent view from the room.

Luxurious big rooms with nice balcony.
I really enjoyed the tasty breakfast open boufait, with variety of delicious moroccan food.....

Stayed August 2014, travelled solo
Helpful?
1 Thank e_elarnaouti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, 16 August 2014
Dear Guest,

Thank you for taking the time to provide us with your detailed feedback, which is much appreciatd. We endeed have the advantage of facing the Atlas moutains and having gardens with pool. We also focus on the morning meal which is beleived to set the mood for the day.

Thank you again for your nice feed back, we hope to have the oportunity to host you again.

Kindest regards,

Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 August 2014

Lovely pool area and quite spacious rooms, some with lovely balconies overlooking the pool - worth the extra cash.
The buffet breakfast is outstanding and served on the outdoor terrace it's a lovely way to start the day.

  • Stayed November 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nikkimax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrakech
1 review
Reviewed 5 August 2014 via mobile

I wish to express my gratitude for the pleasant night I have spent here.It was really special,The gorgeous place,the shiny lights,and not to forget the delicious drinks.The service was impeccable. That was perfectly what I needed to have fun and to enjoy my summer nights.From the bottom of my heart I would like to thank Mahmoud,Fati and Hamza from the So reception for their great job.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rym_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 August 2014

This is not my first time at the Sofitel and l must say that the few things that l complained about 2 years ago have improved which is a good thing.
The restaurant's food is excellent, the swimming pool is pretty chill out and the personnel is super friendly. Samira and her team were particularly helpful and sympathic.. Thank you for the nice stay!

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Bluemarley7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

I have visited this hotel twice now and both times have received excellent service in the SO Lounge from Hostess Rajaa and Manager Zakaria. They made the night very easy and ensured we had the best spot to sit in night after night. As soon as everyone is settled in the music gets livelier and the nightclub gets packed out to with an amazing DJ. Definitely a must!

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2014 via mobile

Thorougly enjoyed our stay here; a beautiful hotel oozing 1920s luxe with a modern twist!

My lovely boyfriend left our passports at our previous hotel and the sofitel couriered them over for us at their cost! They then upgraded our room as they felt so sorry for us after the stress of it all!

Staff at swimming pool are so polite and friendly and really make you feel better when you feel a little sore after a night partying at the hotel's nightclub So Lounge - a great indoor/outdoor nightclub to dance until 5am in!

Room was wonderfully decorated, and the beds were so soft it felt like laying on a bed of clouds.

We will definitely return!x

Stayed July 2014
Helpful?
Thank leah-maryx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2014

We stayed here between 23-26th July for our 9th Anniversary. We arrived a little earlier then the check in time. We were asked to leave our mobile number and told they would us when our room was ready. 1 hour later I went to ask for an update as by now we had gone past the check I'm time. I was told that the room is nearly ready, and that they would call in 45 mins. Another hour later I went back to the reception and was given our room cards. We were first given room 169. Upon entering the room we saw that it was nice, clean and welcoming. The wet room was nice too. We decided to have a short nap however we noticed there was an error message on the ac controller so it would not work. I called reception and housekeeping both to inform them of this and I was told they would send someone. An hour later still no sign on of anyone so again I called reception and housekeeping and was told someone was on their way. Another hour passed and still nobody came. We decided to go out so on our way out we informed reception that the ac still hadn't been fixed, we were told it would be sorted by the time we got back. We came back after a couple of hours and surprise surprise ac still not working. I rang reception and insisted in having our room changed. I was told they have another room for us however it is on the other side if the hotel. I said as long as the ac works I don't mind where it is. A little while later we were still waiting so I made enquiries with reception about our new room.mminwas told there had been a shift change and the new manager did not know about this. Upon hearing our problem he immediately arranged a new room for us. This room was less luxurious then our previous room but we were happy as we had ac. However pigeons constantly sat on the balcony light and their waste was constantly dripping into the outdoor sofa so we could not use it. All in all the staff were friendly however I would expect a lot more for the price we paid. The bed and pillows were fantastic. The wifi was good.

Room Tip: Ask for the pool view or mountain view rooms
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank SarjLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#66 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#171 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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