My husband and I just returned from 2 weeks in Morocco. We stayed at this hotel for 3 nights. It's a pretty hotel, but the service level is not what it should be.
The lobby is beautiful, but the desk staff are more than a little cold. We had a problem with our bill, and it took 45 minutes to correct. I think another 5 star property would have been more accomodating, but we found that in Morocco, the service in general is very forced. One often has to beg for service, and then it's given grudgingly.
The rooms are fine, but not spectacular. The hallways are a little dingy, just a little. And the TVs are old school (why Sofitel?) but the beds are nicely upgraded, and the bathroom was also quite nice and appropriate for a 5 star property. This place is a bit sprawling. Our room was a full 5 minute walk to the lobby, you may want to ask for a closer room.
The restaurant for breakfast was great. Yes, it's expensive, but what part of 5 star hotel do people not understand? The prices here are on par with any other property of its caliber. The bar doesn't have much to offer, and we did not dine in the upstairs restaurant.
The pool area is quite nice. And one does have to ask for service, but we found that once we did, we got served well. The lounge chairs are comfortable, the place is serene and relaxing.
There are things to do in walking distance from the hotel, but it's a bit of a walk. The concierge made a couple of suggestions I'd like to comment on: 1. Chez Ali Grand Spectacle-very touristy, but kind of fun in a cheesy way. Ask about it. 2. One concierge suggested that we buy souvenirs at the government authorized price fixed store, as it would be less complicated for us. SCAM. Not price fixed at all, but really beautiful things. If you go, prepare for haggling. Most tourists don't know they can haggle, and pay 5x at least what the item is worth. 3. Dar Rhizlane Restaurant, about a 5 minute cab ride from the hotel WOW! The best meal we had in Morocco BY FAR. What a BEAUTIFUL RIAD (actually, you should look into staying there) but DO EAT THERE. Wow.
We did get a guide from the hotel for a few hours, with a car. Though pricey, it's really the best way to see the city. Just for 2-3 hours. At the very least, one gets to ride around and see the local scenes. I've been to the tannery twice, and it is interesting. The imperial gardens are really not worth the visit. Spend most of your time just being driven, so you see the scope of the city, maybe see a palace, and then get dropped at the big square, that's where the life is. Especially after dark on Fri-Sun. Fun.
Marrakech is an exciting city, and the Sofitel is a good choice.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel