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“Trading on its history - three times overpriced”

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La Mamounia Marrakech
Ranked #80 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed 4 April 2012

We went here for dinner.
Not a good start when the gatekeeper gave us a hostile look-over (we were dressed in European smart casual) before reluctantly allowing us to step over the threshold. A gin and tonic in the bar - elaborately and slowly prepared before us on a tray, at £15 a throw.

Then dinner in the Morroccan restaurant. The restaurant was nearly empty, but they still invited us to sit in the same booth as a random stranger. We moved (causing some stir) to one of our own.

The menu was moderately interesting. We had three starters as we werent ravenous. Nothing amazing about the food, but three starters and a modest bottle of wine set us back £200.

We then had a drink in the churchill bar. Another wildly overpriced experience. We didnt see any rooms, but from the outside they looked like any plain resort hotel rooms - blocky, small balconies, not especially quiet or special. I felt rather sorry for anyone who actually paid £600 a night to stay here. How do hotels like this get away with it?

  • Stayed: March 2012, travelled as a couple
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4  Thank Coltbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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910 - 916 of 2,092 reviews

Reviewed 3 April 2012

This Palace was one of the best palaces i ever stayed, rooms are very nice, the bar is more europeen than moroccan but good
the moroccan food is nice but i prefer the one i had at la maison Arabe (much better and less expensive)
Any way i recommend this place for persons who likes big hotel
sorry not for me next time

  • Stayed: March 2012, travelled as a couple
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1  Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

It's a nice hotel, very big and has all the facilities that you can imagine
Service is not good for 5 stars hotel

Room Tip: room on the last floor with garden view are the best
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  • Stayed: March 2012, travelled as a couple
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Thank Leonie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

I stayed here first back in March 2011. Located not so far from the medina we were struck by the sheer beauty of the place, we were welcomed in with doors open for us by men and women in the most beautiful Moroccan dress. There was a dress code to eat here which we abided to, we did not stay at the hotel however so I cannot comment on the rooms but we ate here twice, once we had cocktails in the lounge afterwards and we used a day pass once (the same day we ate the poolside buffet). We wanted to experience La Mamounia as all our guide books raved on about this grand hotel. I will now break down my experience.

Poolside Buffet - Cannot fault it one ounce. Yes it is approx 50GBP per head and that is without drinks, I think we paid an eyewatering 7GBP for a bottle of sparkling water. The meal was worth every penny, no doubt. There was everything on offer, including various types of salads, cheeses, stews, anti pasti style meats, various rolls etc. There was also a carving station with roast meats and a grilling station where you can have steak or fish alongside live oysters. The mini taster deserts were to die for, there were also sorbet and fresh fruit. Everything was hygienic and the staff treated us with upmost respect and catered for our every whim. Such a wonderful buffet and I recommend anyone staying in Marrakech to try it. My only bug bear was that it finished at 3pm as I think that the buffet would make an ideal dinner meal too.

Moroccan restaurant - On site there are three restaurants, Moroccan, French and Italian. We tried the Moroccan one evening. The beautiful ambiance and the fact the waiting staff were brilliant, we were even serenaded by Moroccan musicians in our own private booth seemed like smoke and mirrors to hide less than satisfactory food. I ordered a Tagine, it was quite cold, nothing like the steamy hot tagines served in the square. It also tasted quite bland I wasn't happy with it at all and had to send it back by the time a new one appeared my partner and young son had already long finished their main courses and I didn't wish to eat alone so we cancelled the Tagine all together. The brash manageress still wanted the tagine to be paid for and was insistent to the point of being down right rude! Needless we stuck to our guns and did not pay for something we didn't get.

Pool area, buildings and gardens - A must if you are visiting Marrakech, the gardens are well maintained and filled with orange trees. There's a small building further into the garden which sells macaroons and sweets. The pool is clean, calming and very quiet, with poolside staff. The pool is also heated which is a plus when visiting Morocco in the colder months. This is a very grand posh place and the indoor pool and spa area looked absolute luxury.

Now, the reason this place got a 3 out of 5 was for the rude manageress and the cold tagine in the Moroccan restaurant on our initial visit. And also on our later visit in August, the very abrupt woman at the door first refused us entry because my partner was wearing loafers and shorts - they were not sports shorts, they were dress shorts, Chinos infact and it was over 40 degrees! He was dressed almost identical to our visit back in March. She soon let us in when we said we wanted to book a room! (which we had no intentions of doing). There was just a difference in attitude to the staff almost as if we were imposing on them just for wanting to walk round the gardens and eat at the buffet again (which was sadly closed in August for Ramadam).

  • Stayed: August 2011, travelled with family
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4  Thank ChloeDCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

I have been to many hotels around the world, but this hotel, by far, is the most luxurious and beautiful hotel I have stayed at thus far.

Not only is the service impeccable, the restaurants (we went to the Italian Restaurant twice) excellent, the breakfast buffet more than you can ever ask for in a tasteful appearance, our room was magnificent.

The hotel in design and garden is true to Morocco, incorporating all of the special things that make visiting Morocco exciting and making it unique while making you feel like a queen. The Medina and Souks are exciting and crazy and this hotel is a beautiful refuge from it all.

I loved it and would highly recommend it to anyone who is staying in Marakesh. If you can afford it, Stay THERE. You will not be disappointed.

  • Stayed: March 2012, travelled as a couple
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Thank Cswolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

Wow. We just returned from Morocco and France. In Marrakech we stayed at La Mamounia, easily one of the best hotels, if not the best (it would take some thinking) we have ever stayed at, and we travel extensively. Everything is perfect at this hotel, and for the price it's well worth it and more. The location, the staff, the food and drink, the pool, the gardens...you name it and it couldn't be better. Their only goal at LaMamounia, no matter who it is, is to please the guest in every way possible. They are absolutely unconditional in this regards. We prevailed upon the Concierge with a number of requests, including a change to our flight plans and future hotels, and they handled everything with the upmost of professionalism and efficiency. Did I mention the Italian restaurant in the hotel? You may think, "an Italian restaurant in Morocco, how good can it be?". The best! The French and Moroccan restaurants in the hotel are also excellent. If you like your cocktails, the Churchill bar is what hotel bars are all about...dark, cozy, excellent service, craft cocktails, and a live piano player and singer who were excellent. The pool area is superb and, again, their service there is perfect. Lastly, their spa, recognized as one of the best in the world, lives up to that distinction. We absoluted hated it when we had to leave. If you travel to Marrakech, and do not stay at LaMamounia for at least one night, you have missed the very best Marrakech has to offer, and that would be a shame.

Room Tip: The junior suites are well prices for their size, ask for one facing the beautiful Atlas Mountains.
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  • Stayed: March 2012, travelled as a couple
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3  Thank Source1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

We returned after having been here just after jacques garcias refurbishment 2 + years ago
It really is superb Impeccable and a delight
Everything is perfect and I am extremely difficult
I play hard and work hard and find it difficult to find a hotel where nothing is wrong but
la mamounia is such
Marrakech , the staff, the decoration , the food,the climate .the rooms
All woo one to the most pleasurable experience
la mamounia is chic ,sophosticated and beautiful
If you can do stay
It is expensive but no more or less than any 5 star + hotel but it is better !!



,

Room Tip: A room overlooking the park is worthwhile
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  • Stayed: March 2012, travelled as a couple
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Thank zoo1299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40040, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Marrakech
#4 Business Hotel in Marrakech
#44 Spa Hotel in Marrakech
#60 Luxury Hotel in Marrakech
#86 Family Hotel in Marrakech
#110 Romantic Hotel in Marrakech
Price Range: £351 - £684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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