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“Sublime Experience in a Tropical Setting”

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La Mamounia Marrakech
Ranked #79 of 496 Hotels in Marrakech
Certificate of Excellence
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sublime Experience in a Tropical Setting”
Reviewed 26 April 2012

Rarely does one come across such a high level of customer service delivery. Coming from the hotel industry it is generally so easy to pick flaws in a hotel operation, not so at La Mamounia. The welcome was warm and genuine, the decor authentic with a contemporay twist. The facilities in the room left nothing to be desired and the outlook over the gardens was tropical with wonderful bird life. Excellent variety of food and beverage including Moroccan, Italian and French restaurants and the buffet restaurant by the pool for breakfast and lunch is a must with an extraordinarily wide variety of choices. Try the Moroccan wines with an interesting selection of grapes types particularly the Rosés. An eclectic mix of clientele all with the same high expectations of luxury service and relaxed guest experience and none that we could tell were disappointed. Very much looking forward to a return visit

Room Tip: All Rooms overlooking the garden and some overlooking the pool with garden in between and therefore...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
RADLETT
Level Contributor
179 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 24 April 2012

After many years of trying and after the rennovations with finally made a five day trip here in April.
Impressive entrance and lobbies but a reather dark and sombre place. Old fashioned original room which was small and complicated in terms of electrics and bathroom. Good but not great which we were expecting. Lovely pool and superb buffet beakfast overlooking it. Formal Freanch and Italian restaurants were excellent but highy priced. Casual eating very limited and outdoor sitting and bar space very poor and limited indeed.Staff and service were good but not top class and no comparisson with our five star asian experiences. Overall a disappointment. Spending all those millions to refurb "it should jave been better" 8AML

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
5 Thank AMLRadlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 April 2012

This is truly an oasis in the middle of a hectic city. The high walls make you forget you are anywhere near the hustle and bustle right next door. Everything from initially walking through the front door exceeds expectations. Even if the hotel is out of your budget (it was for us), I highly recommend walking around the grounds and enjoying cocktails on the terrace (cocktails are extremely expensive, even by large US city standards but well worth it to enjoy a bit of the afternoon or evening at this wonderful location). Staff is incredibly welcoming and friendly.

  • Stayed March 2012, travelled with friends
    • Service
Helpful?
1 Thank Juliet008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilbao, Spain
Level Contributor
193 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 April 2012

I very much awaited my esater stay at this hotel, but small details in the room, the service etc. gave me an impression that the Mamounia in many aspects is more a myth than a reality. Having said this it does seem the best hotel in town.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BIICSANS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level Contributor
121 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
Reviewed 13 April 2012

I stayed at la mamounia 10 years ago and hated it. I decided to come back and stay a night after the renovation to see how much better it can get. I was very sceptical at first but wow!!! The rooms were immaculate and the public areas are just stunning. Yes it does lack the intimacy of a nice riad but the grandeur certainly makes it unique. One complaint the rhe rooms facing the street are extremely noisy. I moved to one facing the garden but still heard a lot of noise at 8 in the morning due to some maintenance work being done I gather. Not quite considerate of them I thought. I ate at the Italian restaurant and the room itself is marvelous. The bed by the way is very comfortable although I wish they have slightly softer pillows. All in all a very pleasant stay.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rubyyao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 12 April 2012

Went there with 4 other guests, and took 3 rooms, 2 of which were suites. Place is lovely, very centrally located, and the food at the pool and at the Italian is amazing. Food at French restaurant is 'emotional' and if you ask for mains with no starters they still make you wait an hour and a half. And then get stroppy about it. Moroccan was average at best. Worst thing was concierge 'service'. Aside from our bill being wrong and them getting stroppy when we quite rightly queried mis-applied monies to our bill, my 80-year old mother also had the misfortune to leave her wallet in her room safe by mistake. We told them same-day, and despite finding it, it took them 5 days before they would send it. Why? Because despite spending over £12k on our stay, they didn't trust we'd pay the £70 quid they wanted to DHL it back to the UK. Then, after a long wait, they tell us that DHL won't carry cash so they have taken all my mother's money out of her wallet (about £80) and are keeping it in their safe. They do not offer to return it to us. I call to speak to the manager 3 times and after the 4th, he reluctantly calls back. Does it not occur to them they should have had the decency to a) tell us they couldn't DHL money, and b) apply that money to the cost of DHL ost? No. It takes 3 calls from me to the GM, Mr Picquot, before they accept that they ought to pay the money back to my mother. Oh, and Mr Picquot is 'Sorry I do not think they handled it well'. My feeling? Mr Picquot should rest a little lighter on his laurels because people don't usually like being treated like fools. Might be one of the best hotels in the world but at this juncture I am struggling to see why, and they have left a VERY bitter taste in our mouths . Would not visit again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Mabel_Gripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 12 April 2012

I definitely recommend stopping by to see the Mamounia. It is a singular experience, the gardens are lush and expansive, the property just feels like it is from the 20s and has been preserved in its beauty.

The food did not look amazing, nor worth the exorbitant price, so we just popped in for pre-dinner drinks. The service is wonderful, attentive, perfectly executed. But I should mentioned we forked over 25 euro per drink for the pleasure of enjoying the surroundings (though the spiced almonds were excellent).

However, it was a very memorable part to see this piece of Marrakech.

  • Stayed April 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank foodiesubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Mamounia Marrakech

Property: La Mamounia Marrakech
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Marrakech
#4 Business Hotel in Marrakech
#41 Spa Hotel in Marrakech
#58 Luxury Hotel in Marrakech
#86 Family Hotel in Marrakech
#111 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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