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Palmeraie Palace
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Reviews (1,357)
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All reviewsdu golfbusiness conferencemarrakech citybeautiful hotelhousekeeping staffhalf boardrooms are nicespecial thanksmoroccan restaurantspent nightsmint teapancakesatlas mountainscaddiesspaadilarabic
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353 - 358 of 1,357 reviews
Reviewed 6 October 2013

The surroundings are superb with palms, pool, fountains, an the lunch was excellent for our congress. There have been communication problems before and after the reservation and I have still not received a receipt for the stay despite emails and fax. The room service was less than optimal - the minibar and the toilet accessories were not replaced. It is far to the Medina.

  • Stayed: September 2013, travelled on business
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Thank Hanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGP_contact, Guest Relations Manager at Palmeraie Palace, responded to this reviewResponded 29 October 2013

Dera Miss Hanna,

Thank you for taking the time to post your comments regarding your most recent stay in our Hotel.

We were very disappointed to hear about the difficulties you had. Be sure that your comment have been passed to those who are concerned.

We do hope your experience has not deterred you from staying with us again at the Palmeraie golf Palace.

Sincerly yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

Stayed here with friends in September '13 and it was perfect. We had two villas and a full staff to take care of us, cook, clean, massage, etc. Everyone was very polite and helpful and when they weren't helping you they seemed to disappear. The villas were decorated beautifully, as if it was a home and not a rental. Beautiful mosaic tile throughout, lovely bathrooms and well appointed bedrooms with very comfortable beds. The views over the golf course were great we got a perfect sunset each night from the terrace. We didn't explore the property much but what we saw was of equal quality. I'd highly recommend it for a vacation.

  • Stayed: September 2013, travelled with friends
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1  Thank Eglzfn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGP_contact, Guest Relations Manager at Palmeraie Palace, responded to this reviewResponded 29 October 2013

Dear Guest,

It's great to read your feedback.

We Guess that you were located in the villas taking part of the "Secret Garden" a small property of 26 villas. Secret Garden is part of the same groupe but managed by another Management.

Be sure thay we will share your comments with teh Secret Garden's team.
We hope to welcome you again in one of our properties.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

I've been to a convention Vodafone last year and I must say it 'one of the hotels most' beautiful I've ever seen. Try to avoid rooms, surrounded by mosaics typical of the country .... the lobby with sitting area and a chance to take in the peace perhaps using the internet is the top. The pool allows you to relax and widen the spa is top notch .. The city center 'is reachable by taxi ... and I can say that Marrakech is a truly wonderful city. Recommended!

  • Stayed: October 2012, travelled on business
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Thank Ramon84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGP_contact, Guest Relations Manager at Palmeraie Palace, responded to this reviewResponded 29 October 2013

Dear Mister Ramon,

We want to thank you for sharing your comments on Tripadvisor.

We are delighted to knwo that you had a pleasant stay among us,we look forward to welcoming you again at the Palmeraie Golf Palace.

Sincerly yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

Been here a week. To Access Internet you must go to the Lobby and get an Internet Access there (if you lucky WiFi works. I mean on good days...). That spoiled all of my experience of this Hotel totally negative. You might think of an 3G Connection with another SIM Card. Don't even dream of it: the Sim Card dealer changed the Settings of my second iPhone so I could get mobile Internet (only Edge and no 3G). But the messy side of the story was that from now on all SMS reaching my normal phone only accessed the new marrocian number. OMG. This was a whole nightmare. The Hotel indeed was not really bad (despite the Service is light years beyond every expectation. No pool Service. Never. Not in 7 days!). I could really say from the bottom of my heart: never ever this Hotel again. :-(

  • Stayed: September 2013, travelled on business
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Thank vacoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGP_contact, Guest Relations Manager at Palmeraie Palace, responded to this reviewResponded 29 October 2013

Dear Mister Vacoon,

We thank you for posting your comments relating your recent stay at the Palmeraie golf Palace.

We were disappointed to hear that you were not satisfied with the quality of the connection.

The connection is working... ,Did you ask the IT service to fix it? but maybe it was related to another think. Be sure that we have been taken your comments on board in regards to fix this kind of inconvinience.

The good point is that you are complained only about the connection, then all the other things were good.

We hope to welcome you back at the Palmeraie golf Palace, and this time be sure that you will have a good connection.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

I stayed at the Palmerai on a business trip mainly because of the price and the Golf course. The entrance of the Hotel and the Lobby are beautiful. The rooms nice and clean with a nice view on the pool or Golf course. The interior is a little old and also the towels are old and torn. The shower is in the Bathtub and leaks quite a lot. The staff is friendly but not very attentive (could have done more revenue at the Bar). Pool area is very nice. So overall with the favorable pricing end of August still recommendable.

Room Tip: Book a room On the Top floor.
  • Stayed: August 2013, travelled on business
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Thank AK24Mio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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