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“Beautiful !”
Review of Palmeraie Palace

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Palmeraie Palace
Ranked #132 of 496 Hotels in Marrakech
Certificate of Excellence
1 review
“Beautiful !”
Reviewed 10 June 2014

Ground floor, terrace in a garden, very nice room. LOVELY surrondings all over.
Take a walk around the golfarea and see all the different birds in the ponds and all the nice flowers.
Friendly people and staff so far.
Poolarea is stunning and there are lots of sunbeds.
Good food but expensiv.

Not once they cleaned our terracefloor..
Roomservice failed,rang 3 times, no one came.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BettanFalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 19 June 2014
Dear bettanfait,

Many thanks for taking the time to write these wonderful words following your recent stay at the Palmeraie palace Marrakech.
We are so pleased that overall you had a good stay with us finding the hotel beautiful and the room nicely furnished and very clean as well.

We look forward to welcome you back on your next visit to Marrakech.

kind regards

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,191 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014 via mobile

Nice room, excellent beds, ok pool area, ok breakfast,wifi ok in our room but useless in our friends room, bad maintenance, lousy service. A former luxurious hotel going down hill. Coming back? No I dont think so!

Stayed June 2014, travelled on business
Helpful?
1 Thank Olle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 18 June 2014
Dear client,

Thanks you for taking the time to leave your feedback following your recent stay at Palmeraie Palace Marrakech,
We're as equally disappointed that we haven't lived up to your standards but we surely appreciate your positive observations especially for our rooms, our beds and our pool area.

Please rest assured that your comments have been shared with the teams, even if they wished if it was having more details in order to shall be working proactively to avoid a repeat occurrence.

we hope to earn your confidence in us again in your next visit to Marrakech.

kind regards.

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rabat, Morocco
1 review
Reviewed 8 June 2014

Very Good location
Calm
Environment very beautiful
Excellent rooms With an interesting arabic architecture.
The personal service is very kindly
Think about having a very convenient parking
Terrible cleanliness

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Hayat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 18 June 2014
Dear Hayat,

Thank you for your comments regarding your stay at the Palmeraie Palace Marrakech it is with a great pleasure that we receive your compliments. Also, we will certainly share your comments with our teams. your satisfaction is the best reward for our staff works every day to provide you a service closer to your standards.
We have taken note of your comment regarding the ability of our parking and we assure you that we will take the necessary steps to find a quick and reliable solution for it,

Thank you! and We do hope we will have the chance to welcome you back to the Palmeraie Palace Marrakech.

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coimbra, Portugal
1 review
Reviewed 2 June 2014

We just returned from a Golf tournment organised by the Resort team which involved many players from Portugal and Morocco over a weekend. The setting and quality of organisation was perfect, the extra golf events were of very high quality with staff and quality of service really exceeding our expectations.Strongly recommend for the organisation of thys type of events.

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jose Maria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 5 June 2014
Dear jose Maria.

Thank you for being kind to express your wonderful feelings following your recent experience of golf tournament organised by Palmeraie resorts.
Is with a great pleasure that we receive your compliments as we are so proud to read that you
Enjoyed the setting and the quality of the organisation as well,
Please rest assured that your feedback has been shared with the team and they are so happy for been able to satisfy you fully.

We do hope we will have the chance to welcome you back for more pleasant events.

kind regards.

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

2nd time In marrakech ... lovely city and lovely people. This hotel is very nicely set in the suburb. the gate entering the complex of the hotel and other restaurants is grand and inviting .. going in you have a nice sense of space and tradition ..... simple hall but it makes you look around. Its a clever effect as it is not cluttered with furniture, rather just simple space. the hotel has a lovely garden and amazing pool sections that offers you all the privacy needed. The bar is very nicely set and the breakfast hall is just grand grand grand, opening to the garden and its just lovely. The food is excellent and the cooks are very pleasant .... very genrious staff. If you have kids this is ideal place to also bring the family and watch the kids enjoy the space and the pools

Room Tip: take a pool facing room ... they have many so you should get it for no extra charge if its not high...
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 5 June 2014
Dear hany,

Thank you so much for your kind feedback following your stay at the Palmeraie palace Marrakech.
We are so pleased to know that you had a fantastic stay with us and you enjoyed our lovely garden, our inviting restaurant as our amazing pools, with a nice sense of space and tradition.
We are very proud that you found our team to be so generous and friendly and we will be sure to pass on your thanks to all of them.

we look forward to welcoming you back to The Palmeraie Palace again soon.

My best wishes.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Costa Teguise
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

Decided to stay here for the proximity of the golf course.

Check-in was very easy, as was the transport from the airport (arranged earlier as had our own golf clubs).

Disappointed that there were no tea/coffee making facilities in the room.

Small balcony that could have done with a good clean, and were left with no bath towels one day.

Overall, enjoyable, but needs a refit if it want to retain the 5* status.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 5 June 2014
Dear John,

Thank you for taking the time to share the experience of staying at the Palmeraie Palace Marrakech, Your satisfaction is our greatest reward and we were pleased to read your comments about your days golf breaks.
Please rest assured that your feedback has been shared with the team and we shall be working proactively to avoid a repeat occurrence in order to meet better the different needs of our clients.

We hope to welcome you back to our Hotel in the not too distant future.

kind regards
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

We booked an executive room, in the club house. When we arrived at the hotel, the receptionist proposed us a standard room at the hotel because there was nobody at the club house !!
No service - People just wanted to go to bed !
No water bottle in the room
Impossible to call the reception - phone didn't work
You can find much much better at marrakech

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Antonio Manuel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmeraie_Palace, Guest Relations Manager at Palmeraie Palace, responded to this review, 29 May 2014
Dear Antonio.

Thank you for taking the time to leave your feedback following your recent stay at Palmeraie Palace, Your feedback which is genuinely appreciated as we use this to know what improvements we can make to our product and service.
We have read and understood your thoughts and regret that they were not up to your expectations,
We look forwarded your comments to the manager of the department concerned and we assure you that the necessary measures will be taken to avoid this kind of fact in the future.

We hope to welcome you back at Palmeraie Palace Marrakech in the near future.

Kind regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palmeraie Palace

Property: Palmeraie Palace
Address: Circuit de la Palmeraie, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Marrakech
#73 Spa Hotel in Marrakech
#91 Luxury Hotel in Marrakech
#142 Family Hotel in Marrakech
#186 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Palmeraie Palace 5*
Number of rooms: 314
Official Description (provided by the hotel):
Palmeraie Resort's beating heart and flagship, the famous Palmeraie Palace is a hotel featuring traditional Moroccan architecture. Rewarded as Africa's best golf course, the hotel's golf course has won the World Travel Awards for 5 consecutive years (from 2006 to 2010). In 2014, the Palmeraie Palace has received the award as Morocco's Best Golf Hotel by the World Golf Awards. Surrounded by landscaped gardens and swimming pools, within easy reach of many restaurants and other entertainments, Palmeraie Palace is a touristic destination on its own. Just a few minutes away from central Marrakech, this charming hidden oasis is a promise for a refreshing and relaxing stay. ... more   less 
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Also Known As:
Palmeraie Golf Palace Hotel Marrakech
Palmeraie Golf Palace And Resort
Palmeraie Hotel Palace

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