we just arrived from a week stay at this hotel, we where in their new all inclusive concept, this is why we are so upset. There are about 6 or 7 restaurants in the hotel but since we where in the all inclusive, we where allowed to go only in the buffet !!!! the buffet was poor, always the same food, you could tell that they where serving the same fish or chicken for diner the lunch and so on. It looked like the hotel was new and opened last week, they where confused as where we (all inclusive) should eat, they change the restaurant or buffet in the middle of the week without reason besides that it was just too close to regular paying customer. Staff are ok but not trained, one a waiter drop a glass of wine on my wife's laptop.The hotel was clean room where ok but not a 5 star but not well insonisized we could hear our neighbor talk ... One day we wanted to go at the pool, first there was not enough chair !!!!!! we just couldn't sit anywhere. Also, in the main pool there is a bar but we didn't have access to this one (with the all inclusive) we had to go outside of the pool then walk for 2 or 3 minutes and go to the bar we where allowed, this was frustrating. Anyway, its a OK hotel but I would not recommend it, its not far or close to the medina, Food is not very good, service was really poor. Maybe one last comment on the level of service, we ordered wine at diner and most of the time, we had two different size of glass or model of glass, its not important to us since we end up having a glass of wine but a 5 star hotel should not have leave these details happens.
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- Also Known As:
- Albatros Garden Hotel Marrakech
- Marrakech Royal Mirage
- Royal Mirage Hotel Marrakech