two days ago I issued a blistering attack on this hotel after a series of bad experiences in as many days had left me stinking mad and in need of sounding off. The moral of the tale to sleep on it! Well I have and if it is of interest to anyone out there here goes;
The hotel is well located within walking distance of the centre of this great city. It is large and has most facilities that the traveller might want. The majority of the staff try to do their job well and with a smile. Some think that they would have a good job if it was not for the residents. I think the management structures do not provide good training and motivation. The reception areas are reasonably grand as are the bars. The rooms are clean enough but very tired. The entire establishment requires refurbishment. The restaurant that we half boarders have no choice other than to use is like a school canteen. the food is extremely poor in quality, choice and very often temperature. The place may once have been 5 star and even giving scope for international variations is no longer anywhere near that standard. If your tour operator sells it as such they are being "creative". As a base for exploring fantastic Morrocco this place is OK. If it is your place for relaxation and not much else it would be a poor choice, given what else is available here. Marrakesh is a fantastic place and if you are thinking about it you should come here.
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- Also Known As:
- Albatros Garden Hotel Marrakech
- Marrakech Royal Mirage
- Royal Mirage Hotel Marrakech