First let me say i dont write reviews on the basis of 'I had a bad time so its a bad hotel' or the opposite. I try to write balanced review that tell it as it is. Im much traveled,over 60 countries and ive seen it all,good and bad.
This is not a bad hotel,but is dose have serious problems, Its listed as 5 star,its long way from that at the moment. Under its new management and looking at the improvments being made it might make it there in the end but new carpets and painting the rooms wont cut it.
On the plus side the rooms were clean,newly painted in fact,quite large and quiet. The hotel has 5 eateries and although out of season three were open as well as the very comfortable bar. haveing read some of the reviews I did not intend to eat in the hotel at night but circumstances and the quality of the food led me to do just that. The plush morrocan restaurant was very good,the service was great the decor just right and the food better thsn most we tried in the town. the buffet in the asiactic restaurant was particually good and the food very well cooked, fresh fish tender chicken done in the local way and a huge selection of deserts all for about £15 per head,cheap for in house eating. the pool area is very nice,a massive poot with its own bar and the whole area very clean,all washed by an amry of staff every morning. The lounge areas (there are two huge lounges) are five star,no question about that.
The biggest problem with the hotel is that it lacks middle and low management,there are literally dozens of staff but most with no direction or purpose and leads to quite large problems. For example the pool bar often has eight staff sitting in it and none attempting to searve people round the pool, same in the main eating areas other then the morrocan ,3 or 4 staff huddled together in a corner and no one offering coffee at brekfast. Never saw a duty manager at reception the whole time, lots of staff all hanging around talking but not dealing with problems such as workmen meanding doors in occupied room areas with hammers at midnight, or 4 carpet fitters sleeping in front of the lifts after they had finished work at 8 pm. Soon as these were reported to recption the problems were promptly fixed but they should never had been alowed to occor..
The brekfast is a prim example of almost but not quite right. A good selection of items including a chef run egg station and fresh bread cooked on site but no one serving coffee unless you get up and call them, staff being trained to cook ommlets not told you need to wisk the eggs so you get a tasty kind of broken fried egg dish with your choise of chees ,ham etc. Also the doors left open to the pool,looks great but every day 20 to 30 small birds get in and steal the food when people get up to get coffee etc, no wonder there were no americans here,not there hotel standard at all.. so bottm line ,a very good hotel being dragged down to quite low level by poor management,lots of helpful staff and men in suits wandering around on the mobil phones but no one directing opperations, a shame the potental is there, perhaps the new management will wise up to it in time,or perhaps they knowand dont care.
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- Also Known As:
- Albatros Garden Hotel Marrakech
- Marrakech Royal Mirage
- Royal Mirage Hotel Marrakech