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“average 4 star hotel”
Review of Le Meridien N'Fis

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Le Meridien N'Fis
Ranked #143 of 499 Hotels in Marrakech
Certificate of Excellence
Reviewed 22 September 2011

have mixed feelings about this hotel, i travel frequently for business and pleasure all over the world, the initial feeling is one of a nice lobby and a warm welcome, the common areas of the hotel are a good 4 star standard, the bedrooms are not up to scratch, i had a superior king with a pool and garden view on the 4th floor, one of the supposed better rooms, it was basic with old dilapidated furniture, it was clean tho which was a plus, the air con is ancient and rattles, the bathroom is really tired, old tiles and the shower head was disgusting and full of limescale, brown water runs from the hot tap into the bath. our room key was hit and miss and several times we had to go to reception to get it recoded. service was variable, the doormen and concierge very helpful, reception staff not so, our first experience of breakfast was dreadful, dirty tables and sullen expressions, we went down for breakfast at 8am so it is not as if it was at the end of service, i asked for a table to be laid up for us, it was embarrassing we were treated with such surliness, i was given a dirty cup and asked for it to be replaced, the look i was given was mean to say to the least, the breakfast was average, nothing was labelled so you had to lift every lid to see what was inside, however on our second day thngs had improved, all the tables were clean and laid and the food was labelled, so maybe it depends on which staff are on as to the level of care and service, overall not a great breakfast experience. same thing at the Bar Bhurka near the pool, really indifferent sullen service, average food, expensive prices. on the plus side the pool is nice, the pool man very attentive, sun loungers are old tho and so are the pads. the garden is nice, not awesome or spectacular, just nice. The hotel is generally of a 3 star standard with a few 4 star touches here and there. I got a deal on the hotel but still feel I have paid over the top prices. I would not return and I would not recommend this hotel.

  • Stayed: September 2011, travelled as a couple
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1  Thank Annabelle040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest:

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience. There is no doubt that your comments will help us to ameliorate and provide the best quality of service you may expect.

We apologize for all the incidents that have been occurred during your stay and we inform you that a total renovation has been scheduled for the of 2012.

Concerning the prices, kindly note that they are adjusted to our hotel category and in line with competitors.

Your sincerely.

Abdelouahed ALAOUI-FDILI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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830 - 836 of 1,666 reviews

Reviewed 20 September 2011

The hotel is in a perfect location, with about a 10-min walk from the old city, and close to other locations as well. The staff were extremely courteous, very responsive, and polite. We enjoyed our stay there, and I would like to acknowledge one of their staff, Saeed, who I believe has been working there for over 25 years - he went out of his way to give us helpful information for directions, shopping, eating (especially useful because some of us were vegetarians), local information, cultural tips, and other practical and useful information that made our stay there more relaxing.

The gardens are awesome. The food is delicious. The hot tea we had every morning was perfect! Except for the concierge, nobody tried to upsell anything to us. (I suppose the concierge is expected to sell sell sell!) Our only negative was the weak airconditioning - we had two rooms, and both of them did not cool adequately, but fortunately, we went at a time of the year when the nights were cool, in the 70s... Overall, it is perfect for a family vacation.

Room Tip: If you aren't already, become a Starwood Preferred Guest - they have a dedicated floor for SPG g...
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  • Stayed: January 2011, travelled with family
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1  Thank PapaKiloTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest,

Thank you very much for sharing with us your memorable souvenirs at Le Meridien N’Fis hotel and wonderful comments about our staff, property location’s and restaurants.

Your notes are considered as an added value to continue to provide the best service in order to satisfy all your expectations and let them come true.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip full of surprises.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2011

My wife and I spent 5 nights for our 20th wedding anniversary in August.
The hotel was very nice, not to the five stars we are used to in places like Dubai and Malaysia, but nice enough. On arrival, we were given an upgrade to a deluxe room with a terrace. The room was very clean but again not to a five star standard.
The breakfast had little choice and the hot choice was quite basic.
Saying this, what made the stay a wonderful experience were the staff. What they did do was make us feel at home. They would stop you sometimes to have a chat or point out something funny, They would argue with taxi drivers for you to get the price prices, they would even remember how you liked your tea in the morning. We would find nice little touches in the room, like the cleaner deciding that your toiletries were getting wet so wiping them and placing them on tissues or placing your reading glasses back in your case so you would not lose them. At the pool, the attendant would notice that you were approaching a lounger and would be there promptly with towels insisting that he lay the towels out and adjust the sun umbrella to your liking. Finally, we would also like to thank Said a member of the front staff for his genuine warmth and humour. He epitomises the true Moroccan nature towards other people. We will certainly be going back regularly from now on.

  • Stayed: August 2011, travelled as a couple
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Thank CosmicTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest,

Thank you very much for sharing with us your wonderful souvenirs at Le Meridien N’Fis hotel and positive feedback about staff’s attention.

All your notes will be an added value to improve our services in order to satisfy all your expectations.

We look forward to welcome you back to Le Meridien N’Fis as a second home address for another amazing trip full of surprises.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2011

We were welcomed by friendly and kind staff at the entrance of the hotel. We took a seat in the lobby, and we were offered the first taste of Moroccan mint tea as we sat on the beautiful Moroccan couch. The hotel clerk gave us the beautiful room facing the garden, and we thoroughly enjoyed the Moroccan breakfast buffet every morning while we stayed there. I started the day with the Moroccan pancakes and mint tea. It is only 20 minutes away to Marrakesh, and it was a very safe walk going to and back from the main souk in Jemaa el Fnaa main square to the hotel. I took an advantage of the hotel spa, and I had a wonderful experience of getting Hammam done. Hammam is a traditional cleansing and relaxation bath where you go into steam bath, sauna and get scrubbed with black olive oil soap. It was so divine! I highly recommend this place, and the hotel has a really nice pool area as well!

Room Tip: Ask for a room facing the garden or the pool. Very nice view.
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  • Stayed: March 2011, travelled as a couple
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Thank A N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest,

Thank you very much for sharing with us your wonderful experience at Le Meridien N’Fis hotel and positive feedback about our staff, property location’s and Spa.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2011

Stayed three nights at the beginning of my Morocco trip. This hotel is a great choice. Close to airport (paid 80 Dirhams for a cab from airport - 50 to the airport), bus and rail stations and still walking distance to the hustle and bustle of Marrakech. We grabbed a cab from outside the hotel once and got a fair price (20 Dirham should be the going rate inside the city). I diasgree with other posts claiming that this is a 3 star hotel - although the room would benefit from some tender loving care (or just a trained building painter) it is perfectly adequate and hotel gardens, lobby, staff and service is what I expect from a 5 star hotel. Check in was fast, porter gave good information about the hotel and area (including fair taxi prices), room was big and had a good bath room with separate wc. Flatscreen tv, minibar, safe (free), a fruit basket (SPG bonus?), free wifi (join the SPG program to benefit from that), slippers and bath robes. Concierge was helpful and booked us a car for the day in last minute. Receptionists seemed busy but were all professional. No problems with the billing - when SPG membership was mentioned all wifi fees were taken away. Hotel has several restaurants and a great piano bar. Pool area is good and we always found a free chair and umbrellas. Pool towels are provided. Breakfast is good and has pancake and egg stations. There is fruit, bread, pastries, hot soup and other warm dishes plus youghurt and water and juice. Staff is helpful and bring you coffee or tea with little waiting time. We found a good deal on the hotel's website and paid 980 Dirhams a night only including breakfast. For that price this hotel is a true bargain. Highly recommended.

Room Tip: Rooms on the ground floor have a nice small terrace with table and chairs. But personally I prefer r...
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  • Stayed: September 2011, travelled with friends
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1  Thank Rueskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest,

Thank you very much for sharing with us your memorable souvenirs at Le Meridien N’Fis hotel and wonderful comments about our staff, property location’s and restaurants.

Your notes are considered as an added value to continue to provide the best service in order to satisfy all your expectations and let them come true.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip full of surprises.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2011

This is a 3* star hotel were it anywhere else.

Internally - the rooms are tired, but the lounge and gardens are nicely kept.

Staff & service - staff were very friendly, particularly Youssef the chief concierge who is very helpful and full of great recommendations - Le Comptoir was cool, and Cafe Del Poste is divine!! Check in was slow though and our door entry card machine broke all holiday & we constantly had to return to reception to have someone get us in. This was dire when I suffered from food poisening (not at the hands of the hotel food) but on our last night we were upgraded to a suite as an apology.

Location - good, a cab ride to the town as there is nothing near the hotel, but the doorman is always happy to help you get one. As others have said its nice to escape from hustle of town.

Food - breakfast has plenty of choices, nothing special but will do the job!

All in all, a decent hotel.

  • Stayed: October 2010, travelled as a couple
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Thank littleglobetrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 30 September 2011

Dear Guest:

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience. There is no doubt that your comments will help us to ameliorate and provide the best quality of service you may expect.

Your sincerely.

Abdelouahed ALAOUI-FDILI
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2011

Rooms are okay, but dated and in need of refreshing (as does the hotel generally). Not really a problem as really just a place to sleep!
Good buffet breakfast.
Difficult to get a lounger and towel by pool as it gets very busy (it was Eid weekend).

  • Stayed: September 2011, travelled with family
    • Value
    • Sleep Quality
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1  Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this reviewResponded 16 September 2011

Dear Guest,

I’d like to thank you for posting your comment on Tripadvisor. We are so happy to know how much you have appreciated restaurant’s specialty.

All your notes will be an added value to improve our services in order to satisfy all your expectations and let them come true during your next trip to Le Meridien N’Fis.


Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien N'Fis

Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#103 Luxury Hotel in Marrakech
Price Range: £80 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien N'Fis 5*
Number of rooms: 205
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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