We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Confused / Slightly Dissappointed”
Review of Le Meridien N'Fis

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Le Meridien N'Fis
Ranked #149 of 500 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Confused / Slightly Dissappointed”
Reviewed 20 October 2011

Firstly would like to say that the welcome was fantastic we were asked to take a seat and given mint tea..

My wife and I have stayed in many Meridiens around the world and was quite disappointed throughout the week..

On day one (monday) we went for the breakfast which had a fine selection of bread and fruit - we had to ask three different waiters for tea and coffee and when it did arrive to our table we had almost finished the breakfast and the tea and coffee was just placed on the table in three jugs which we had to open and work out which was which.. fantastic fresh roses were also placed in the middle of the table.. (i will comment on the roses later again) - we sat at the back near childrens high chairs which had crumbs on the seat.

The pool area was great and the pool guy was very nice so hats off to him he placed towels down on chairs and arranged the umbrella. Pool was very cold - many people avoided it.

for lunch we tried the pizza at the Al Bikhra in the afternoon - i wanted a very simple pizza which was not on the menu after describing it for ages he finally got it smiled and walked away - 10mins later he brings a pizza which i had not ordered and when i questioned him he bought me the menu and pointed out a pizza to me - which i didnt even order.. but i ate it as i was hungry and picked the toppings off. Language is bit of an issue especially in the restaurants..

Day two for breakfast same story - tea and coffee to took ages. this time i thought i would try some eggs and the morrocan pancakes.. i wanted a hot fresh pancake but was told to take a previously cooked one which had now gone cold.. we sat on the same table - it was the same roses which were wilting slightly and the crumbs on the high chair was still there..

The beds were fantastic - big and comfortable.. however the AirCon a huge disappointment made alot of noise throughout the night..but we needed it on at all times as it got very hot.

we thought we would try out the bar - understandably the hotel has to keep prices in line with competition but the prices for a bottle of heinekin was phenominal

Day Three breakfast got slightly better.. tea and coffee came on time however the same roses were on that table wilting heavily and the crumbs on the high chair was still there.. I was hoping that freshly cooked food varied..

We ate the morrocon restaurant next to breakfast area for dinner and the chicken brochette i ate was fantastic but not a big vegetarian range for the missus. cous cous was very poor.

Breakfast Day Four.. tea and coffee on time - the roses were completely dead with caterpillars on them and the crumbs still on the high chair..

Overall - the hotel claims to be 4/5 * hotel, however i would give it 3 pushing 4 - it has the potential to do much much better - i couldnt help feel that whilst there was alot of effort put in to make the hotel look pretty there was not an equal amount of time and money put in the maintanance and simple training menthods..

the showers are dated A/C doesnt work properly and the waiters need to be consistent especially in the breakfast area..

I want to say the hotel is fantastic, great, phenominal - but i just cant.. I am sure in the coming years it will improve with growing competition in the area..

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bhav370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 31 October 2011
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience. There is no doubt that all your notes will help us to ameliorate and provide the best quality of service you may expect.

We apologize for all the incidents that have been occurred during your stay and we inform you that a total renovation has been scheduled for 2012.

Concerning the prices, kindly note that they are adjusted to our hotel category and in line with competitors.

During your next trip to Marrakech, please let me invite you to attend the cooking classes (Potager du Chef) hosted by our chief.

We look forward to welcome you back to Le Meridien N’Fis as a second home address.

Best Regards from our wonderful city… Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,576 reviews from our community

Traveller rating
    476
    626
    313
    115
    46
See reviews for
305
605
81
197
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 October 2011

For me and me wife this was a complete highlevel hotel. A warm wellcome when arrived (at 11 pm!!) with hot towels and thee. A nice guy explaining where was doing what. A nice room with pool view. Very large breakfastbuffet and a staff where you can go with all your questions. Special thanks to the women who clean the bedrooms. This was absolutely perfect.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 20 October 2011
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so delighted to know how much you have appreciated the property, restaurant specialty and staff’s attention (would you please provide us the room number where you had spent your stay in order to share your warms words with the women who’s taken care of your room).Your notes will be an added value to continue to provide the best services in order to satisfy all your expectations.

During your next trip to Marrakech, please let me invite you to attend the cooking classes (Potager du Chef) hosted by our chief.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 October 2011

The service was excellent at every step. The accomodations were comfortable. The staff was very informative. It seemed that everyone went above and beyond to take extra special care of us.

We stayed for about a week between our travels from Spain to Portugal and got excellent suggestions and stellar treatment. The food in the restaurants were wonderfully flavored with moroccan spices, yet not over powering. The Breakfast bruch was abundant, so many options.

Relaxing by the pool was soothing, very enjoyable.

It was a lovely experience. Thank you.

Make sure you take a trip up into the Altas Mountains... Breath taking and unforgetable.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewYorkSpaBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 13 October 2011
Dear Guest,

Thank you very much for sharing with us your memorable souvenirs at Le Meridien N’Fis hotel and wonderful comments about our staff, restaurants and the quality of services.

Your notes are considered as an added value to continue to provide the best service in order to satisfy all your expectations and let them come true.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip full of surprises.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, MN
Level Contributor
132 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 5 October 2011

Best is pool and liquor store across street down alley. AC was not great but ok. As mentioned a bit worn but really cool common spaces. We got 2 nights with points and paid for one about $175. Join Starwood points before you show up. We got nice upgrade for gold and free wifi. Had a great pizza by pool, decent price but ate in town the rest of time. Nothing to be afraid of but like you read not a top notch facility either. Go to cooking class at mansion arabe. Well worth it.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSMinMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 13 October 2011
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience. There is no doubt that your comments will help us to ameliorate and provide the best quality of service you may expect.

Your sincerely.

Abdelouahed ALAOUI-FDILI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arnhem, Holland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 October 2011

Great hotel in the wonderful city of Marrakech with very helpful staff, nice clean rooms and a great pool area. Will be back again!

Special thanks to Hassan and Said.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tessa_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 13 October 2011
Dear Guest:

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your wonderful experience. We are so happy to know that your trip to Morocco & le Meridien N’Fis were a great success and all your expectations come true through staff’s attention.

Best regards from sunny Marrakech!

Abdelouahed ALAOUI-FDILI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 22 September 2011

have mixed feelings about this hotel, i travel frequently for business and pleasure all over the world, the initial feeling is one of a nice lobby and a warm welcome, the common areas of the hotel are a good 4 star standard, the bedrooms are not up to scratch, i had a superior king with a pool and garden view on the 4th floor, one of the supposed better rooms, it was basic with old dilapidated furniture, it was clean tho which was a plus, the air con is ancient and rattles, the bathroom is really tired, old tiles and the shower head was disgusting and full of limescale, brown water runs from the hot tap into the bath. our room key was hit and miss and several times we had to go to reception to get it recoded. service was variable, the doormen and concierge very helpful, reception staff not so, our first experience of breakfast was dreadful, dirty tables and sullen expressions, we went down for breakfast at 8am so it is not as if it was at the end of service, i asked for a table to be laid up for us, it was embarrassing we were treated with such surliness, i was given a dirty cup and asked for it to be replaced, the look i was given was mean to say to the least, the breakfast was average, nothing was labelled so you had to lift every lid to see what was inside, however on our second day thngs had improved, all the tables were clean and laid and the food was labelled, so maybe it depends on which staff are on as to the level of care and service, overall not a great breakfast experience. same thing at the Bar Bhurka near the pool, really indifferent sullen service, average food, expensive prices. on the plus side the pool is nice, the pool man very attentive, sun loungers are old tho and so are the pads. the garden is nice, not awesome or spectacular, just nice. The hotel is generally of a 3 star standard with a few 4 star touches here and there. I got a deal on the hotel but still feel I have paid over the top prices. I would not return and I would not recommend this hotel.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annabelle040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 30 September 2011
Dear Guest:

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience. There is no doubt that your comments will help us to ameliorate and provide the best quality of service you may expect.

We apologize for all the incidents that have been occurred during your stay and we inform you that a total renovation has been scheduled for the of 2012.

Concerning the prices, kindly note that they are adjusted to our hotel category and in line with competitors.

Your sincerely.

Abdelouahed ALAOUI-FDILI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 September 2011

The hotel is in a perfect location, with about a 10-min walk from the old city, and close to other locations as well. The staff were extremely courteous, very responsive, and polite. We enjoyed our stay there, and I would like to acknowledge one of their staff, Saeed, who I believe has been working there for over 25 years - he went out of his way to give us helpful information for directions, shopping, eating (especially useful because some of us were vegetarians), local information, cultural tips, and other practical and useful information that made our stay there more relaxing.

The gardens are awesome. The food is delicious. The hot tea we had every morning was perfect! Except for the concierge, nobody tried to upsell anything to us. (I suppose the concierge is expected to sell sell sell!) Our only negative was the weak airconditioning - we had two rooms, and both of them did not cool adequately, but fortunately, we went at a time of the year when the nights were cool, in the 70s... Overall, it is perfect for a family vacation.

Room Tip: If you aren't already, become a Starwood Preferred Guest - they have a dedicated floor for SPG g...
See more room tips
  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PapaKiloTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, 30 September 2011
Dear Guest,

Thank you very much for sharing with us your memorable souvenirs at Le Meridien N’Fis hotel and wonderful comments about our staff, property location’s and restaurants.

Your notes are considered as an added value to continue to provide the best service in order to satisfy all your expectations and let them come true.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip full of surprises.

Best Regards from sunny Marrakech!

Abdelouahed ALAOUI-Fdili
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Marrakech hotels
0.2 mi away
Savoy le Grand Hotel Marrakech
1.1 mi away
Radisson Blu Hotel, Marrakech Carre Eden
0.3 mi away
Es Saadi Marrakech Resort - Hotel
Show Prices
Show Prices
Show Prices
0.6 mi away
Movenpick Hotel Mansour Eddahbi & Palais des Congres Marrakech
0.2 mi away
Es Saadi Marrakech Resort - Palace
5.3 mi away
Pullman Marrakech Palmeraie Resort and Spa
Show Prices
Show Prices
Show Prices

Been to Le Meridien N'Fis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Meridien N'Fis

Property: Le Meridien N'Fis
Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Le Meridien N'Fis 5*
Number of rooms: 205
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Expedia, Booking.com, Odigeo, Southall Travel, Hotels.com, Prestigia, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Le Meridien N'Fis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing