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All reviews bit dated close to the airport minute walk to the medina pool restaurant gardens are beautiful nice pool tennis courts moroccan restaurant pool side five star hotel mint tea old city pancakes atlas mountains an oasis the main square day trip
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Reviewed 28 May 2018

Le Meridien in Marrakech is a beautiful property with amazing gardens and a staff that is truly dedicated to providing excellent service. It is located near all of the sites and is only a short taxi ride to anything that a toursit might want to visit. There are three wonderful restaurants at this property too. Great gardens and a lovely, large, clean pool. The staff is courteous and extremely helpful. They really are dedicated to providing excellent service to their guests. The staff is multi lingual, so English, French, Arabic and more are natural for them to give great service in. The rooms are sleek and modern, but warm. The views of the gardens are beautiful.

Date of stay: May 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank mark_shiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018

My family stayed here for one night before leaving Morocco. The rooms were adequate but we had three power outages during the evening. We've had many difficulties since we returned home. I was charged twice for our rooms and I have had no luck getting a response for a refund. There's nothing on the home page for customer service. My husband also left his glasses in the room and they want to charge him $250 to ship them back. There has to be a cheaper way! Perhaps an inter-Le Meridien pouch ? Lastly, we paid for breakfast and the restaurant was not open when we checked out to catch an early flight. Seems like a waste of money.
Not sure I would stay there again given the price and the resulting problems.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank logden456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

Stayed here whilst working at the airport for 3 nights.
Brilliant location. Food excellent and bar was great. They provided a full buffet for 240 dhm with a discount for Ramadan.
Vigilant security and staff were so welcoming. Booked taxis for us and got us beers when it was difficult.

Date of stay: May 2018
Trip type: Travelled on business
Thank Bristolbs7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018

I have stayed some hundred nights in Starwood Hotels, but now I have to make this clear statement: This is clearly the worst Starwood hotel ever! While the location next to a shopping mall and in walking distance to the medina is generally positive, all the rest makes this a terrible hotel: Staff is unattentive and unfriendly, they can help with nothing, no question is clearly answered. The also seem to cooperate with the taxi mafia and are not willing to help on negotiations. The whole hotel is filthy, even the room (bed linen full of dirt spots. In the hallway, rubbish and trash was lying around our full stay, nobody takes care and cleans something. Breakfast is bad too, the coffee machine is unbelievable dirty, breakfast staff is standing around and talking, while all tables are full of used plates. Never again, stay away from this hotel.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank HerrBecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lemeridiennfism, Guestvoice Champion at Le Meridien N'Fis, responded to this reviewResponded 28 May 2018

Dear HerrBecker,

Thank you for choosing to stay at the Le Méridien N'Fis and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any inconvenience from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Marrakech.


Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Had a very nice stay last week. The view of garden in the hotel is amazing. You can hear birds chime when u up in the morning. Breakfast is nice. Got a decent range of food available. The only thing might be a little let down is the room which need refurbishing.

Date of stay: May 2018
Trip type: Travelled with family
1  Thank kwokheilam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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