I went to this hotel as it was reccomended by the Routard guide.
Warmth and hospitality are not what you are looking for in Marrakech, a city where you have to constantly defend yourself from scams and you have to bargain for everything. I have travelled a lot (in asia and middle east) and I have rarely experienced anything like this: you can't really trust anyone.
So it's not that surprising that the staff of the hotel(a boy and a girl) had an annoying 'couldn't care less' attitude. And it's not surprising that they even try to rip you off at times, for instance overpricing the excursions (it's too late, the bus is full, it will cost you more...). A very common practice but it's never pleasant.
It really is a shame because overall the hotel is excellent. It is a nice riad-style building, with four floors around a central court. It is conveniently priced (double rooms with shared toilets start from 155 dirhams, 14 euro), extremely clean (except for the shared toilets sometimes) and in the heart of the Medina, at one hundred meters from the famous square Jamaa el Fna. It has an high speed internet connection reasonably priced (1 euro per hour) and the breakfast (which is not included) is nice, in the top floor terrace. It has also a small library with guides about morocco in various languages.
These are the reasons why, after spending two nights there, I returned to the hotel at the end of my trip in Morocco and I would probably return there.
Reservations: the staff doesn't read emails very often apparently. To reserve a room they will require a money transfer with western union for the first night (quite common in Morocco). But it's reccomended that you give them a phone call if you reserve few days before your arrival. When I arrived they had no idea I had a reservation and that I sent the money (although I sent several emails the day before) so we were sent to an expensive suite (nice room but overpriced).
Excursions: we had a great time during the excursions advertised at the hotel, but they use other agencies so it will be slightly cheaper if you go directly to the agencies that organize the tours. Also, you will be taken to a carpet shop (or argan oil shop, or whatever) during the excursion.
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- Also Known As:
- Hotel Central Palace Marrakech
- Central Palace Marrakech