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“A Hidden Treasure in the Heart of the Medina” 5 of 5 bubbles
Review of La Maison Arabe

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La Maison Arabe
Ranked #15 of 508 Hotels in Marrakech
Certificate of Excellence
Sherborne, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Hidden Treasure in the Heart of the Medina”
5 of 5 bubbles Reviewed 3 March 2014

We had arranged for a taxi to pick us up at the airport and take us straight to the Riad. It dropped us at the end of an alleyway, and we wondered what we were in for! As we were later to find out, the Riad, as with many other buildings in Marrakech, revealed behind the walls was a superb hidden oasis! We were warmly welcomed by the manager, and because we were a little early for check in, were treated to refreshments in one of the lovely courtyards. We were shown around the entire Riad and then to our room, which had a balcony, overlooking the pool and outdoor restaurant. The room was perfect, clean and welcoming. Plenty of room, with the bathroom more than adequate. All the of the staff couldn't have been more friendly or helpful. they gave us advise on sightseeing and travelling around the town, and they arranged a super trip for us up into the Atlas Mountains. There are two main restaurants, one serving traditional Moroccan fare, and the other a variety. All the food in both restaurants were delicious. The Riad has a traditional Hammam and spa, do try it, it's superb! There are a couple of bars, and every evening we were there, there was a pianist in the jazz bar, a great start to any evening activities! The Riad has a country club, about ten minutes away and we spent a day there. Maybe because of the time of year, we were the only ones there! It has a larger pool, although not heated. We had lunch laid on for us and were waited on though out the day with refreshments. I would highly recommend this wonderful gem, well worth the stay.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (374)
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English first
Hampshire, UK
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

This was our third stay at La Maison Arabe, and once again the beauty of the place and the quality of the staff continue to impress. All the other reviewers who praise this hotel rightly identify what it is that makes people love it. It truly is an oasis in the chaos of Marrakech and there isn't anything the staff won't reasonably do to make your stay more comfortable. They really are terrific. The management have made a couple of changes that we personally didn't like to do with the patio area, where they have constructed private verandahs which now occupy the space where a lovely little patio existed previously and we didn't think the menu in the Trois Saveurs restaurant was as varied as it could have been. That said, the food was excellent and the hotel's country club garden was wonderful once again. We love going to Marrakech at this time of year and I wouldn't dream of staying anywhere else.

Room Tip: Get a room on the pool side if you have difficulty with stairs. There's a lift on the pool side.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TimmyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reston, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

I know I am late to comment but all I can say is wow. We were greeted and taken care of by a great Guy Adil. His customer service is impeccable. He had a smile at all time. He did his best to accommodate us. The riad was in the old medina and we were going to go for palais de congress but after My husband and I and the kids met Adil we changed our mind. He took the time to give us a tour and also to explain every little detail about the riad from the artwork to the wood work. We were so thrilled that we cancelled our reservation to stay here. We were not disappointed, he kept checking on us and even the kids loved him My Julie and Elias kept asking where is uncle Adil. My hubby was hesitant in the beginning but once he saw that Adil kept his great service he made sure that we will make this place our gateway place from now on. I had to thank him and the rest of the staff. Keep up the great work. You are a great asset I am sure

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eliju13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 February 2014

Don't be put off by the approach from the road! This is a truly gorgeous character hotel in a great central location in the Medina, which gave us the flavour of Marrakech we wanted, combined with making life easy for us as first time visitors so that we explored and did all we wanted to do without feeling that we had been ripped off. From our welcoming and very personal check-in while sat on sofas, enjoying the peace and beauty of one of the many candlelit courtyards with free welcome drinks after the busy and hot wait to go through Passport Control at the airport, the staff generally were excellent and very kind. The excellent staff at reception got to know us personally very quickly and were particularly helpful - they responded to every request with immediate attention, and helped us to see what we wanted, organising a lovely driver to take us on a personally devised tour out of Marrakech, and for a horse drawn caliche (requested with well treated and fed horses only) at only a little more than the going rate which after all is a few pounds extra at most, so took the hassle out of trying to find decent people and negotiate and all done at short notice, which meant we had experienced and nice people to show us the sights. Equally, when we wanted to explore on our own, they gave us every help to do so easily. The hotel itself is an oasis of peace and the architecture is beautiful so it is incredibly relaxing, especially at night with candles lit everywhere. Our 10 year old daughter is Type 1 diabetic so travelling means extra pressure in relation to having the right type of food when we need it if she has an unexpected hypo (low blood sugar),and everyone could not have been kinder or more helpful, bringing us hot milk and biscuits quickly at any time of the day or night. Having the Spa on hand there was great for treatments when the weather let us down, and the Country Club was a nice extra although sadly the weather was more cloudy than sunny during our time there. Our suite - The Chem - was superb, and we had a lovely roof terrace with hot tub and views of the Atlas Mountains and the Katoubia, but they kindly lit a fire in the fireplace of our sitting room in the evening when it was chilly so it was also cosy. All in all, we made the best use of our room and the hotel facilities from anywhere we have stayed, and although we are lucky enough to have stayed at some lovely luxury hotels, this was one where they did not seem to be trying to get every last cent out of you. The staff gave my husband a lovely Birthday serenade, cake and drinks without being told it was his Birthday, made my daughter a chicken sandwich for the airport when I asked what was there and mentioned I was worried about the timing of our flight in relation to her meals, and would not take any payment, and translated a letter into French for me to give security at the airport explaining about her radio controlled insulin pump which cannot go through the X-ray scanner. The hotel atmosphere seemed genuinely personal and all about the well-being of the guest, with all but a very few of the staff wanting to give the best service to its guests, and make their trip the best it can be. We would genuinely say this is a great place with lovely food that lives up to all of its good reviews and more, and we are so happy we chose it. It is truly lovely.

Room Tip: The Chem Suite (Royal Suite) was lovely and worth the extra money, and works well if you have a chil...
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  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank KP09SLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

From start to finish our 2 night stay was perfect. We had an airport pick up which I would recommend, then we were welcomed by all the staff and whisked off for a delicious welcome cocktail - Virgin mojito I think - prepared by Rachid the talented head barman.

Our pool view suite - Nars - was spacious and beautifully appointed. Wifi was brilliant.

Breakfast round the pool was so pleasant. The fresh juices are delicious and really recommend the Moroccan "pancake". Enjoyed drinks in the jazz bar before dinner in the Moroccan restaurant which was a real highlight.

We were lucky enough to enjoy some lovely weather and spent a very pleasant afternoon on the sun terrace dipping in and out of the heated pool.

Nothing was too much trouble during our stay and I would go back in a heart beat.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KJAJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 February 2014

A delightful and architecturally interesting riad in a good location in the Marrakech medina. Very comfortable, varied menus with good food, and very helpful and friendly staff. Log fires in public rooms on cool evenings were very cheerful.

Room Tip: Our room had a balcony with an attractive view over the swimming-pool and outdoor dining area.
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghaffouli, General Manager at La Maison Arabe, responded to this review, 20 February 2014
Dear Esteemed Client,
Thank you for your review of La Maison Arabe.
Several reviews were recently posted to our listing on Tripadvisor by new members (only 1 posting). Some were considered suspicious by Tripadvisor, and the result is that our ranking has been downgraded from 5 to 14. In order to assure ourselves that your review was indeed posted by a client who stayed at La Maison Arabe, would you please be so kind as to contact me as soon as possible via email at: gm@lamaisonarabe.com, and let me know when you stayed at our property and under what name the reservation was made? I sincerely thank you in advance for your important help in this matter.
Taoufik Ghaffouli
General Manager
La Maison Arabe
PS: I would also appreciate you letting me know how we might improve, in order to merit a 5/5 rating. We are striving for excellence and so would highly value any specific feedback you could give me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 February 2014

We had an amazing stay in La Maison Arabe. Excellent location, just at the gate of Medina and walking distance to major sights and restaurants, so after soaking up the city, we can quickly walk back to the hotel/riad and freshen up. For me, the hotel gives even more Moroccan feeling than outside on the streets. The interior is authentically and beautifully decorated, doors and drawers in real leather, rooms are very cozy, and overall the hotel exudes elegance. Most importantly, the staff and service are tip top! They anticipate your every needs, from making up rooms EVERYTIME you go out, to organizing excursions or even just taxi services. The in-house cooking workshop was also nice, especially the chef/dada. I highly recommend staying in this hotel and we'll certainly be back.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ELGINHERO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Maison Arabe

Property: La Maison Arabe
Address: 1 Derb Assehbe | Bab Doukkala, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Business Hotel in Marrakech
#4 Romantic Hotel in Marrakech
#8 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £££
Hotel Class:5 star — La Maison Arabe 5*
Number of rooms: 26
Official Description (provided by the hotel):
This legendary and prestigious hotel boasts 26 exquisitely decorated rooms and suites, 2 restaurants, a new spa, and a choice of 2 large swimming pools (on-site in the medina or at the hotel's country annex, 15 minutes away by complimentary shuttle). The hotel's world-famous Moroccan cooking workshops have become a "must-do" activity in Marrakech. Frommer's describes La Maison Arabe as "the epitome of Moroccan elegance." ... more   less 
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Also Known As:
La Maison Arabe Marrakech
La Maison Arabe Hotel Marrakech

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