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Hotel Riu Tikida Garden
Ranked #116 of 501 Hotels in Marrakech
Certificate of Excellence
Cosham, null, United Kingdom
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“TOTALLY HONEST REVIEW - please read, lots of info!”
Reviewed 19 July 2013

This is a review of both the hotel, thomson and Marrakech in all!
We arrived on the 11th July 2013 and arrived home on 18th july 2013.
I must admit i did A LOT of research on Marrakech and the stuff to do out there before i went, which thankly was a god send.

The hotel was fantastic, my boyfriend was blown away as he's never been to a posh all inclusive hotel before and fell in love within an hour of being there!
We arrived late thursday evening, and the staff were brilliant and welcoming, had some hot food put out for our arrival in the restaurant which was a nice touch as we'd been travelling all day.
Unfortunately the bars close at midnight so we only had an hour or so to indulge ourselves before they closed.
The staff are really friendly, however a few were very pushy for tips which is always a bit annoying.

Friday we spent getting our bearings really, checked out the hotel and surrounding area.
The surrounding area is very much for locals however there is a shop to the left of the hotel entrance which sells all the stuff the hotel 'boutique' sells for much lower price [the hotel shop wanted 900 DH for a hat - thats like £87. ridiculous]
As my boyfriend is diabetic it was handy for him to be open all the time to buy choccie bars or sugary drinks in case he felt unwell.
The hotel gives you access to a free shuttle bus that takes you into the new town - the times are a bit inconvenient, the last one we could catch back from the town was 5pm but I think these were less due it to being Ramadan.
We were told by a very moany couple that it cost them 250 dh each way to the new town in a taxi, this simply is not true - you should not pay anymore than 100 dh each way - i know many people at the hotel who didn't pay more than 50 dh! (expert hagglers obviously)
In the new town there are shops like monsoon, zara, mango etc which aren't cheap as in any main city shopping area, also has a kfc or mcdonalds. The bus drops you at the side of a massive roundabout, which is a bit daunting as the traffic in Marrakech is nightmarish. You just need to GO and go FAST.
They will usually move out of your way, but be aware there are so many bikes, motorbikes,carriages,cars and trucks bombing about so keep your wits about you - my trick was to watch the locals, if they cross, cross aswell.

We were told that it is a 20 minute walk to the old town from there, we set off with a bottle of water and after a while we asked an english couple who were heading the other way if we were on the right track. They agreed that we were BUT it was a long way to go and it was better just to get a taxi as it should only cost 20 - 30 dh. so £2.50? We hailed a taxi and the lady was right, it was AN AGE away. How Thomson feel it is ok to say its a 20 minute walk when it could easily take you an hour in the scorching sun is adhorrent, especially if an elderly couple or family with young kids attempted the walk.
Please don't try and walk there, it is NOT 20 minutes, and for £2.50 it is worth it.

The medina during the day is DEAD. don't visit it until about 5pm onwards, which is when everyone sets up their stalls and there are so many places to eat properly cooked morracan and english food in a fantastic atmosphere.
- nice to have a change from the hotels food - which is very nice, but doesn't change from night to night.
However you can opt to book into the Moroccan restaurant in the resort which is very nice too, but also the menu doesn't change - free to eat there too, not sure how many times you can eat in there as we only stayed a week.

The medina comes alive at night with snake charmers, monkeys, orange juice stalls, roof top restaurants and bars, especially during ramadan there are so many prayers during the evening and its lovely to experience.

The place to visit during the day is the Souks - please DO NOT BOOK THROUGH THOMSON. the price is ridiculous and never a convenient time. Just go to the reception at the hotel and ask if you can have a guide.
We asked for one and he arrived in 15 minutes! He is from the board of tourism and lives in the souks, and was really nice and helpful. He costs only 150 DH for 3 hours and takes you to see anything you want. You do have to pay for the taxi to and from the hotel but he gets you a reduced rate of about 30 dh. Totally worth it, please don't attempt the souks on your own, it can be a daunting place if you get lost and many will take advantage of this and offer to show you out but for a very hefty price.

We booked the quad biking trip through our thomson rep [who by the way is called Sam - he is as useless as a chocolate teapot, has apparently live there 3 months but i know more about the area in 10 minutes of googling than he does. He is rude and sarcastic so please don't expect him to tell you what you can do in the surrounding area as all he wants to do is sell you their trips] and paid about £55 each for a half day trip, it was really really great and wish we could've done a full day. In all honesty the equipment used was no better than if we'd booked through a local excursion company, and the whole of the cost would've gone to the people running it, not to thomson. So please don\t rely on the thomson trips as they use THE EXACT SAME COMPANIES, but take a massive cut.
i was expecting to have quadbikes that had working electronics and not be taken past rubbish dumps and be giving local people lifts in our minibus because we had paid so much extra through thomson.
i would've expected what we received from buying it from the stalls in the medina, so in a way i was disappointed but the trip itself made up for it.

The following day we did the camel caravan through thomson, also a big disappointment. lots of money just to be taken in a circle on some very poorly looking camels.
the rep was very rude when i asked what the trip entailed, he said 'you ride on camels?' implying i was stupid when i meant what were we going to be shown or do.
I would've rather booked it through a local company, and have them use the money to keep the camels better.

The room at the hotel was really beautiful, balcony we had was huge looking over the pool. The whole hotel was spotless, the pool was superb, i always saw things going on like ping pong tournaments, belly dancing classes and aqua aerobics - probably much more by the entertainment staff during the day but we were always busy with trips and only vegged out by the pool in the afternoon! However the evening entertainment was boring, some themed evenings but not alot going on so definitely take a trip into the medina.

We visited Armana spa just off to the lefto f the medina for a couples hamman, was fantastic 500 DH for both of us to be washed down, scrubbed and massaged. i also got a free manicure, i can't imagine how much that would've cost in the hotels spa, the prices were extortionate.

Also a nice trip in the evening is to jump into a careche, a horse and carraige - 350 dh for a few hours and a tour around marrakech, saw loads of stuff we hadn't seen on other tours, definitely worth it and very relaxing!

Overall, had a fantastic holiday, the hotel is superb!

Room Tip: Email ahead and ask for a view of the pool, as these have bigger balconies!
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  • Stayed July 2013, travelled as a couple
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10 Thank JessJJ_5377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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bucks
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2013

What a fantastic Hotel...I would highky recommend this for anyone looking for a short or long break. Our room with the Atlas mountains was standard but very clean and plentyfull. The hotel is superb, a champagne night on the second night in with entertainment, it was brilliant, food was great and the bars where lively. The pool was freezing, but so clean and well kept. The interior of the hotel was very smart and clean. The manager was always around and even spent some time on the stage to take a turn in the caberet, which was not shabby! If you want a peaceful break you can have that, if you want to explore, you can also as its well situated. Great Hotel if all the RIU's are of this standard then this brand will always get my loyalty.

  • Stayed July 2013, travelled as a couple
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1 Thank gandnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 July 2013

I should admit that I've worked in the UK travel industry for 30 years at senior level (now retired) and have visited more hotels than I've had hot dinners, so I hope my review is helpful, measured and unbiased in every way.

First of all, how much did you pay per day for this holiday? Now compare this to what money buys and you get some sort of perspective. We paid about £50 a day, a proportion of which was the flight, transfer, rep, room, food and drink PLUS the small profit the tour operator makes and the hotelier. NOW, you can judge the value you are receiving from this hotel.

POSITIVES:

STAFF-I've stayed in far more expensive, upmarket hotels but I have to say the staff are welcoming and try to make one's stay enjoyable. Pablo is the Spanish General Manager-NEVER have I seen a more hands on hotel manager, even in far more expensive hotels I've been fortunate to visit around the world; he is ALWAYS on duty and keen to hear from and react to guest suggestions (the wine is perfectly chilled Pablo by the way).

FOOD: now remember what you paid!!! Some people expect Michelin star cuisine for what they pay which makes me laugh-do please get a grip! You get good, staple food here. Breakfast can be 'full English', or fruit, cereal or Continental. Lunch consists of the freshest salads with various dressings, regional fish, chicken, perhaps beef and usually soup to start and this is followed by dessert where the ice cream is yummy and there's a wide choice of sweet stuff (not much of a sweet tooth here), together with great quality fruit (oranges and melons are far better than we get in the UK).

Also included on the AI plan is the 1001 Nights restaurant by the pool, offering two sittings and serving tagines (Moroccan casseroles basically) of fish, chicken, lamb or vegetarian. Self service mezze´ style starters, waiter served main and self service dessert. It makes a lovely change and the service is good-the staff there do a great job.

DRINK: Wine- Red, White and Rose´ were drinkable and there is soft drinks on tap plus beers, Martini and spirits (order doubles or you might find them a bit on the weak side).

ROOMS: they're ready for a bit of investment but ours was very clean and quietly situated, which is what we wanted.

SURROUNDINGS: The gardens are very pleasant and staff work hard to keep them so which is appreciated. Despite the number of guests, this can be a nice quiet spot-just what we want on holiday. I'm a non-smoker but bars (not restaurants) allow smoking. Annoying but this is the law. And whilst we're on the subject of the law, or rather, the culture, do please cover yourselves up in the markets to respect the local customs-it is easy for ladies to be cool (ish) but covered from top to toe, whilst you're in the soukhs. In the hotel restaurant at lunch pool side, lads, put a t shirt on where there is food-nobody wants to see your moobies and the hotel is politely asking guests to cover up.

NEGATIVES, or better put, NEEDS MORE WORK because it is hard to criticise this hotel because of the value for money it offers:

AIR CON: We stayed 4th-18th July and it was adequate but the property clearly needs to invest substantially here to replace the air con plant but that will cost a fortune. I am sure they're aware of this. We asked for and got a fan which was fine. Worth saying we are used to US air con which is freezing and we sleep with a window open in the depths of British winter.

ENTERTAINMENT: A couple of shows, the African and Moroccan nights are good but only if you've not seen that kind of thing before-I have, everywhere I travelled so it didn't do much for me. I would just say that I've been on 6 star cruise ships where the entertainment has been awful and you're paying £300 a day! A couple of good books, my iPod, BBC World and an English movie channel were fine for our two-week break.

POOL & SUN BEDS: Pablo-you need some more space for the beds as it is somewhat crowded around the pool area and indoor pool area (which looks a bit tired). Also, 'test drive' the beds-they're pretty uncomfortable and awkward to lie on, popping up when one tries to lie down so when you buy some new ones, be aware that your guests are lying on them for hours a day. There is a bit of a shortage of beds and some house rules have begun to be issued by the pool attendants. If there wasn't such a scramble for beds, this would not happen and creating more sun bed space would be beneficial as the area does feel overcrowded.

My first ever TA blog which I felt compelled to do because an inexpensive hotel has got its act together on most of the important things and this is to be applauded.

  • Stayed July 2013, travelled as a couple
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Helpful?
10 Thank exxpertskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2013

We stayed here as a family of 3 in October 2012 and thoroughly enjoyed our stay. The room was a decent size - no frills but more than adequate. The buffet meals were great and always plenty of choice. The restaurant staff were really friendly and attentive - we were made to feel very welcome. The entertainment was 'amusing' not necessarily for the right reasons! - everyone worked really hard and we could appreciate that. Marrakech is wonderful. I loved everything about it; the pace; the noise; the banter - everything. I would happily go back tomorrow.

  • Stayed October 2012, travelled with family
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Helpful?
2 Thank JoJo2herfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 15 July 2013

Just returned from a week at the Riu Tikida Gardens. First thing we would like to mention is that from the many hotels we have emailed before departure the Riu Tikida was the first hotel ever to acknowledge us via a return e-mail.
On the coach journey from the airport to the hotel you are given a welcome pack which contains a checking in form, this has to be completed before you can get your room, try and fill it in on your way to the hotel as the whole coach load will be staying at the same hotel so checking in can be a bit hectic, but saying that, the hotel reception staff dealt with it efficiently and in a friendly manner. To the left of reception desk is the Zanzibar, opposite you will find the restaurant and evening show room (down stairs). Whilst on the subject of restaurant this hotel as the most relaxed dress code for evening dining we have known, is this a good thing or bad thing (you decide). The evening dining times where between 7 pm. and 10 pm you just turned up and chose where to sit, the staff were always on hand to help you find a table if required.
The lunch time pool restaurant was terrible
(as other reviewers have stated) with no alternative lunch time dining area there was a possibility of finding yourself sitting on a wet seat. We actually saw one woman step out of the pool and pull a garment over her soaking wet costume and went straight in to the restaurant,
( how hungry must have she been to not to be able to wait for a few minutes in the 42 degrees heat for the costume to dry a little?)
The room we were allocated was very good, in the middle of access to the reception / bar and swimming pool/bar as well as getting the afternoon sun whilst having a cocktail and listening to/watching the birds close by.
After dinner one night we took a taxi from outside reception to Jemaa El Fna,. Outside reception we asked a couple if they were going to Jemaa El Fna ,they answered yes so we all agreed to share a taxi there which immediately halved the cost per couple so instead of 100 dhs we paid 50 dhs The taxi drive to the Jemaa El Fna was like a white knuckle ride in a fairground itself, not the fault of our taxi driver but the other road users lack of any respect for others and/or their own lives, we even had children between 8 to 11 years old suddenly appearing amongst the rush hour type traffic on roller skates weaving in and out of the cars. The Medina itself is an experience, try to visualise a football crowd moving at the same time in different directions, add a few cars,/motor bikes/ bicycles,/ horse and carts/ barrow wheeling people who narrowly pass you by (just), then you may have some idea, and to top it off its very dark in some places in the Medina. After you get out of the taxi (before approaching the Medina) awaits the trauma of crossing the road.
The same taxi driver was waiting at our arranged time to take us back to our hotel. The next venture in a taxi was when we decided we would like to visit the Jardin Majorelle Gardens, this time we walked to the hotel main entrance and was offered a price of 150 dhs for return trip. We agreed and we were driven to the gardens, the taxi driver said I will be parked over here when you come out (no money had changed hands) we asked how long, he replied when you’re ready. We were in there over an hour and he was still there when we came out and took us back with no extra charge, brilliant. The other reviews have covered most of the things so we will leave it at that, but if there are any questions we will gladly try to answer them.
One last point, on return to the Marrakech airport according to every female passenger on our plane the customs search lady really does a THOROUGH job.

Room Tip: BLOCK 300 + are midway and if you like sun on your balcony / terrace in the afternoon ground floor w...
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  • Stayed July 2013, travelled as a couple
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Helpful?
6 Thank leisurelovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 July 2013

I'm writing this by the pool on my last day here so it's fresh in my mind!

This is what I would have found useful to know -

Rooms are a decent size, don't worry about requesting a specific location, they're all pretty well located. There are no kettles in the room, bring a travel one if that bothers you, there are fridges for milk.

Wifi is free and available around the pool area and reception. Don't pay your network if you just want Facebook access (someone here paid nearly £50!) you can log on to the hotel network for free.

Food is fine (for the price) and if you're veggie, on slimming world, high carb, no carb or whatever, you won't have an issue.

Thomsons trips are shockingly expensive - a visit to the majorelle gardens (which are gorgeous and highly recommended, ESP on a Sunday morning when there don't seem to be tour groups there) cost 580 dirhams for 2 people whereas we did it ourselves for 180. You can walk there in 35 mins, quite nice early in the morning.

We used the courtesy bus although why it doesn't do 2 stops, one in the new and one in the old city, I can't understand. Marrakech is an experience. Even armed with 2 guidebooks and a map, we got horribly lost. Signage is virtually non existent. I felt uneasy at times, the men can be very aggressive, especially around the souks. Don't trust anyone, they are desperate to try and tell you where to go, but won't be shaken off and we had abuse hurled at us a couple of times. Don't let this put you off, it's definitely worth a visit but you do need to be on your guard. Leave expensive jewellery at home. Try and speak some French, even if its to say "non merci" at persistent stall holders. I think the English are a particular target for scams. We pretended to be Swiss (!) a few times to get away from people. Don't worry about seeming impolite, it's necessary sometimes.

Dress modestly for the old city - if you bring teenage girls and allow them to go out in tight, short and revealing clothes you may as well paint a target on their backs. I'm in my 30's, pretty liberal but was shocked at the ignorance of some of the parents here. It's not only disrespectful to the local culture, you're lining them up for utter, unpleasant harassment. Legs and shoulders really should be covered in the old city, a maxi dress and floaty scarf worked well for me.

I did most of my shopping at the ensemble artisanal where prices are fixed. Far more pleasant and I don't mind paying a bit extra to avoid the hassle. The shops near the majorelle gardens were lovely too.

All in all, a lovely holiday, the hotel was a nice sanctuary to come back to after the hot, dirty mayhem that is marrakech city. The pool was always busy (no beach!) and there were the usual sunbed shenanigans (get up by 645am if you want a poolside lounger) but it was great value for the money we paid, convenient for the airport, the staff were great and the room was clean and well maintained. Not sure I'd return, the culture clash was a bit jarring, but glad I've been all the same :0)

  • Stayed July 2013
    • Value
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Helpful?
4 Thank Katie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2013

hotel beautiful, reception staff helpful and cheerful, food what you would expect on a two week all inclusive holiday not great and ending up repetitive, but that may be a bit harsh as I am a bit of a foodie. first day all sunbeds were reserved before 7am and this seemed to be acceptable although the rules stated no towels to be left before 8am, first night dinner myself and my partner arrived dressed for dinner as stated in the hotel rules trousers ect only to feel rather over dressed to a point my partner felt uncomfortable enough to leave dress down (DONT HAVE RULES UNLESS THEY ARE GOING TO BE ENFORCED) Possibly the worst part of the holiday was while swimming in the pool the pool staff started pouring 5 gallon drums of liquid into the water, when asked what this fluid was I was greeted with what I can only think was an aggressive French explanation , I later witness the pool team placing large white tablets which I took to be some kind of steriliser tablet and later to see children playing dive for the tablet, during the first few days of my holiday I started getting a rash which I put down to a little bit of a heat rash, this got worse each day, which resulted in me reluctant to enter the pool and had to stay covered and out of the sun for the last week of my holiday, although I don't claim to be an expert in chemicals I do believe that most chemicals can be an irritant and the practise of entering these chemicals why people are actually using the pool should be looked into by Thompson with some urgency.
SAM. SAM WHO !!!!!! to be fair was away for the first week of the holiday but, I thought a guy we met called Joe was the Thompson rep, to be fair he would have made a better one ......joe the unofficial rep informed us of the shuttle bus the courtesy room that was available for use on your departure day and also to order a extra shot of whatever was your drink choice as the measures were so SMALL if you like very sweet coke then you will be fine otherwise you will end the night as myself and my partner did, being bloated and suicidal listening to the act on each night at the bar and deciding like most people seemed to do and opt for a very early night

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Rachael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Tikida Garden

Property: Hotel Riu Tikida Garden
Address: | Circuit de la Palmeraie - BP 1585, Marrakech 40007, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#66 Spa Hotel in Marrakech
#87 Luxury Hotel in Marrakech
#101 Family Hotel in Marrakech
#144 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Riu Tikida Garden 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Riu Tikida Garden Hotel Marrakech
Le Tikida Garden Marrakech
Hotel Le Tikida Garden
Tikida Garden Marrakech

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