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“enjoyed our holiday here” 4 of 5 bubbles
Review of Es Saadi Marrakech Resort - Hotel

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Es Saadi Marrakech Resort - Hotel
Ranked #116 of 508 Hotels in Marrakech
Certificate of Excellence
reading u.k.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“enjoyed our holiday here”
4 of 5 bubbles Reviewed 21 March 2012

we really liked this hotel> the pool was heated to a pleasant level,food was excellent,staff absolutely delightful.Rooms clean and comfortable,bathroom all one could ask.Balconies small,but we didn't need to use it anyway.Weather fantastic. would wish to return

Room Tip: best you can afford,but if you don't want it too hot,choose city view.
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank godess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
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English first
Essex England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 January 2012

We stayed in the Es Saadi it was only 15 minutes from the Square, the rooms and staff were very good, we were in a party of 14 and always we were served and seated together by very attentive staff, drink and food orders were split if required all the waiters have excellent recall regarding our needs. Great hotel for groups.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ringmaster_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 19 August 2012
Dear Ringmaster,
your kind review is very much appreciated by all of us. While we encourage all kinds of reviews to be posted we certainly love to read about positive and satisfying experiences with the hotel and the services offered. Again, thank you very much for your kind words
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marrakesh
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 30 October 2011

We stayed for 4 nights and found that there was nothing for children under 14 to do. They cannot play with balls on the property including the pool. The tennis court is the only facility and it is very hard to book as lessons for the general are held on it in the mornings. Service is very poor- very French in fact! The rooms are clean but somewhat dated and not very fresh smelling. The hotel is a 15-20 minute walk to the City and you have to cross at least four 4 lane roads with no lights or crossing! The only plus points are the reception is quite smart, the beds comfy and breakfast is decent. I would not recommend - go for the Sofitel next door which looks superb!!

Room Tip: Stay in in the Sofitel or Es Saadi Palace (not the hotel)
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  • Stayed October 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mark f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 27 May 2012
Dear Mark
We do apologize for not replying earlier to your comments. We thank you for having taken the time to share your experience with other travelers and with us.
Indeed we do not allow children to play balls around the pool to protect other guests’ tranquility and safety. However the children are welcome to play in the 8 acres of garden that we have.
Tennis courts are very popular and need to be reserved in advance, specially in the morning when the weather is cooler.
All hotels in the Hivernage area are equally distant from both the Medina and the Gueliz City Center. (10 to 15 mn)
Thank you for your compliments regarding the reception, the beds and the breakfast. We can only get better with your feedback and comments.
I hope that you will give us another chance to show you our good care and attention
Warm regards
Laurence Jeanvoine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 1 October 2011

My daughter and I stayed at the Es Saadi Hotel for just one night. The hotel itself was clean and well presented.
Our room was a standard room with a city view, we had a small balcony with table, bench and chairs. I personally felt that the city view was more interesting than overlooking the gardens.
The room was tastefully decorated with two large beds joined together. On our arrival in our room the staff bought in a vase of roses.
While my daughter lounged by the pool I walked through the gardens which are well maintained.
We had lunch by the pool and the staff were friendly and polite. Although they did forget to give us napkins.
On arrival reception had given us a plan of the site and told us we were welcome to visit the Gardens and the Palace.
After lunch my daughter and I visited the pool behind the Palace and whilst I was ordering tea at the pool bar my daughter was told she could not use the pool at the Palace. There was no-one in the pool and only four people on loungers around the pool. I could however purchase tea, which was 10 dirhams more expensive at the Palace than at the hotel. I must admit at this point this grumpy old lady felt the urge to jump in the pool fully clothed just to see what the miserable pool attendant would do alas I did not.
The hotel brochure referred to bath robes but we did not have any in our room.
But my main gripe with the hotel was that I had order breakfast in our room at 5.00am as we were being collected from the hotel at 5.30am for the drive to the airport.
After chasing up room service our very small breakfast appeared at 5.15am, which just gave us time for a quick cup of tea before having to leave.
What I saw of the hotel was good and the sun loungers at the hotel were in better condition than those at the Palace which had definitely seen better days.
The majority of the staff were friendly but the problem with breakfast annoyed me. Overall I would probably stay at the Hotel again.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Auntsandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 20 August 2011

First impressions of the hotel on arrival are that it is a little dated, though very well presented. The welcome from the staff was warm and genuine. We booked a room with a rollaway bed, (3 guests) but were given just a double. A bed was provided speedily, but it was not possible to move around the room, and to be fair to the hotel they offered to change the room before we ventured to suggest it. It was referred to several times as an 'upgrade' however, and not simply what we had paid for. The air conditioning did not function well, making for some very uncomfortable nights. We booked half board, and ate each night at the Gourmet restaurant next to the pool and were never disappointed. Exquisite food and excellent service. Breakfast was an odd affair, with the usual buffet selection supplemented by cooked, but cold items - cold fried potato anyone? The tables were invadede at any opportunity by sparrows and pigeons, who helped themselves to sugar etc between sittings. They would have been more useful eating the ants making their daily pilgrimage across the pastries. We were encouraged by everyone we met at the hotel to go and look at the fantastic pool in the same grounds - a huge affair the size of a small pricipality. Sadly, when we went to join the (literally) half a dozen other people there to swim, we were told in no uncertain terms that it was for the use of The Palace guests only. Walks around the grounds near to the private villas also elicited concerned questions form hotel security. A shame, as the website boasts use of 20 acres of grounds and two outdoor pools. The Casino was mostly closed for renovations, and the nightclub was never to be found. Not a problem for us as a family, but not mentioned on the website. Our only disppointment with the otherwise excellent staff was with the pushy concierege who phoned the room several times to push the sale of excursions, and several times again later in the week asking for payment. The Palace looked amazing.

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TracyTrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, D.C.
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 10 August 2011

Well-located in the new city, the hotel is a bit frayed around the edges. Air conditioning in the room couldn't be adjusted; beds were very soft (and low!). Service in the bar was slow, even though the place was empty. Grounds are very pretty; pool is nice. Overall service was fair--no one seems too enthusiastic about assisting the guests.

  • Stayed August 2011, travelled solo
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kestrel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 6 August 2011

Horrible horrble trip. First be advised that the star system in Marrakech is not consistent with the rest of the world. I was expecting to stay at a 5* property. I have stayed in a best western that was nicer than this falling apart junky property. The shower handle came apart in my hand on my shower after checking in. I reported the problem to staff, and they moved my room. The new room was not as bad as the last, but had its problems. I tried to meet with the Owner at this point, as I had conferred with tripadvisor after checking into the hotel - instead of before booking - big mistake!!!! After reading other reviews which stated the owner was around and available, I tried meeting with the owner to discuss my problems, as well as the fact that the 5* star property I booked was a run down 3*. The staff suggested the owner was unavailable the night I checked in. I tried to meet with her the next two days, even making an appointment on the day prior to departure. Prior to meeting with the owner I asked housekeeping to let me into the first room I occupied. Sure enough the staff had replace the broken shower without fixing it!!!!!!! I brought the broken piece to the meeting. The owner did not show, but the manager tried to put me in a suite, a bigger lousy room to appease me. I wanted to discuss with the owner why they purposely marketing there property as a 5* when they know it is not. The manager actually said, "Stars stay at this hotel!!!" I think he was talking about Bogie and Bacall when the property was built. The food buffet is gross! Even the omelette station food was nasty. The boxed cereal and day old leftover bread from the palace where the best bets. For a family that is looking for a bargain this could be an alright property.

Room Tip: Book at the palace instead of the es saadi hotel - so confusing!!!!! Better yet stay in the medina!
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  • Stayed October 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank LoLoMature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Es Saadi Marrakech Resort - Hotel

Property: Es Saadi Marrakech Resort - Hotel
Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Marrakech
#65 Spa Hotel in Marrakech
#82 Luxury Hotel in Marrakech
#159 Family Hotel in Marrakech
#192 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Es Saadi Marrakech Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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