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“how dissapointing!”

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Es Saadi Marrakech Resort - Hotel
Ranked #117 of 499 Hotels in Marrakech
Certificate of Excellence
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“how dissapointing!”
Reviewed 9 August 2012

My husband and I stayed at Es Saadi hotel for 3 nights mid July as a part of our honeymoon. Overall it was quite dissapointing . The rooms are clean , tidy and equipped just right although they would do with a refurbishment as it definitely was not 4* standard. There is no option to control the air cond temperature which left the room feeling quite warm , specially at night. room service was alright but extremely slow ( iron was delievered after 3rd call to the reception good 40 mins after the first call) the biggest let down of this place is the staff ( reception, pool staff and waiters) . my husband is moroccan and the treatment and attitude he was getting from the staff was incredible to the point that he was having arguments with them as they would mostly ignore him or answer in a very rude maner.
One of the cases was with a young man who he asked to put pool towels in our sun bed but he refused to do for a reason he said it was too windy but when i came down the room and did asked for it, it was done immediately, the thing that seriousely let me down as being fake about guests . same thing with the breakfast waiters . only time the staff would give attention to my husbands re
quests is if i would speak to the them .
the hotel also does not have a shop which is a bit annoying as theres no shops within the walking distance.

  • Stayed July 2012
    • Value
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Helpful?
Thank mbidani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 31 August 2012
Dear Mbidani
We have received your comments on Trip Advisor and we thank you for sharing your impressions with us. All comments help us to improve the quality of our service and we are pleased that you have enjoyed the service and staff.
However, we are a bit surprised by your comments about the “racism” of the staff as we constantly receive Moroccan guests from the entire Kingdom and it is the first time we heard that we have been rude to a guest! It would have been useful to hear from you immediately to know who the person was and so we could have given the appropriate disciplinary action.
Regarding the iron, the housekeeper gave you a favor as for fire safety, we do not allow iron and ironing board in the room and offer to take your items to be ironed by us directly.
We would like to inform you that we do have 3 shops inside the resort and should you have asked the concierge or the reception team, they would have directed you to them immediately.
As you may know, even if August is one of the hottest month in Marrakesh the temper ature of 50°C (115° F) is quite unusual, and although our air conditioning system is regularly checked it is meant to work ideally with temperature around and below 42°C (105°F)

We have reinforced training in all departments in order to improve communication and service and we do hope that you will come back visit us at Es Saadi Gardens & Resort.
Warm Regards
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London
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 8 May 2012

The beauty of this hotel is the fact that it has been family owned since about 1962, so the staff have experience and know exactly what they are doing when it comes to customer service. The hotel feels very welcoming. The food is good - particularly at the poolside restaurant. The more expensive interior restaurant was a bit touch and go. We had chateau briand, which was frankly a bit of a disaster.

On the whole, I would recommend this hotel to anyone who wants a worry-free break based on customer experience. You can walk to the main square too, in about 15 mins. The hotel is also very good value, quiet and very friendly.

  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank Jim043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 27 May 2012
Dear Jim043,
your kind review is very much appreciated by all of us. While we encourage all kinds of reviews to be posted we certainly love to read about positive and satisfying experiences with the hotel and the services offered. Again, thank you very much for your kind words. Best regards, Laurence Jeanvoine
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Scarborough UK
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 April 2012

we were alarmed by a vitriolic review and nearly cancelled our booking. In the event the allegedly threadbare towels were good as was the pool service , Allegedly hidden management greeted us in a few hours and we had almost daily chats with one of the owning family,or a service director who all care 100% Some dinners in the Hotel were above 1 star Michelin in quality and we never had anything other than competent, friendly service. We noticed that staff are both cared for and treated properly and were professionally patient with the odd rude customer. Better control of the air con should be planned for. Most staff have some english, some are fluent; english classes for staff are run. The gardens with 50 staff were a delight and the pools just right to use. The adjacent Palace hotel was awe -inspiringly well put together. We had the best hotel stay in years and enjoyed Marrakech's food and attractions

Room Tip: City side rooms don't get much sun. Fine in hotter months.
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  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 27 May 2012
Dear Tom,
A heartfelt thank you from all my team here at the Es Saadi Gardens & Resort. We truly appreciate you taking time to share your thoughts and comments. There is nothing more energizing than a positive feedback from one of our guests. Again, from all of us here, "Thank you" for your business and the kind review.
Warm regards, Laurence Jeanvoine
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Swindon
Level 6 Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 13 April 2012

Really enjoyed my stay at this hotel. It delivered from start to finish.
The rooms were large with a lovely view over Marrakech. Clean, tidy with the use of robes to visit the spa and pool. It was very quiet and we never heard anything from the casino or nightclub.

The spa is really good value and its wonderfully relaxing. I had a Turkish Bath with black soap scrub and a full body massage. I would recommend using the Spa as the treatments are good and a lot cheaper than in the UK.

The hotel is in walking distance of the main square but I would recommend getting a taxi (Check with hotel how much taxi should be as drivers like to make up prices) The hotel will arrange taxis, tours, guides and exchanging money.

Breakfast was good - choice of hot and cold items. When you relax by the pool you are offered oranges from the trees around the grounds of the hotel.

I would love to go back to the Es Saadi again!

  • Stayed November 2011, travelled with friends
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Helpful?
2 Thank VirtueFor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room division manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 19 August 2012
Dear Virtuefor
your kind review is very much appreciated by all of us. While we encourage all kinds of reviews to be posted we certainly love to read about positive and satisfying experiences with the hotel and the services offered. Again, thank you very much for your kind word
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midwest
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2012

We spent two nights at this hotel and were very happy with our stay. The rooms were big and the beds were quite comfortable. The lobby is beautiful and the breakfast was the best we had in Morocco (you can eat outside by the pool). The hotel will exchange travelers' checks for you too. The hotel also has several shops which sells all sorts of essential personal supplies in case you forget anything. There was a very nice spa which we did not have time to use. The heated pool is great so bring your swimsuit.

The concierge and doorman were superb! They arranged for a driver to take us to the nearby Jardin Majorelle which should not be missed. The driver waited for us too which was nice. The Jemaa El Fnaa is within walking distance.

The only downside was the noise from the street at night, but we were so tired that it did not keep us up for too long.

Note: If you hand-wash your clothes at night and wring them out, they will be dry by morning.

Room Tip: The rooms which overlook the pool and gardens are more quiet. The view from my balcony had an under...
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  • Stayed March 2012, travelled with family
    • Value
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Helpful?
Thank trvlnfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 27 May 2012
Dear Tvlfamily,
We are delighted that your stay with us met your expectations and are especially grateful that you have taken the time to share your comments with all interested. On behalf of my business partners and specially to the doormen and concierges1 thank you very much for your business. Warm regards, Laurence Jeanvoine
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CROWBOROUGH
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 March 2012

Dissapointing stay from start to finish. Reserved a Junior suite, whilst a good size furnishings tired as was the rest of the hotel. Don't expect a good nights sleep, woken up in the early hours each morning by the raucous noise from people leaving the casino and nightclub. Not helped by the extremely hot room necessitating having the windows open due to the lack of Air conditioning, when this was mentioned to reception the response was to turn it off!
Breakfast was at times farcical having to lay your own table, search for cutlery and the buffet was second rate, one of the worse experienced. Pool was ok but service from the adjoining eatery was mediocre and very overpriced. All in all a very disappointing stay and not one to be repeated.

Room Tip: Choose the Sofitel next door
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  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank WINSCOMBECrowborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WonderfulMorocco, Room Division Manager at Es Saadi Marrakech Resort - Hotel, responded to this review, 27 May 2012
Dear WINSCOMBECrowborough
We thank you for taking the time to share your comments with other travellers on Trip Advisor and we are sorry that we have not been able to satisfy you as we should have.
Our Hotel and especially the 4th and 5th floors where the Junior Suites are located was completely refurbished a couple of years ago. We do understand that our style is not to everybody’s taste but are proud to have repeat guests for the past 50 years who love the Es Saadi, unconditionally.
We do agree that gamblers and nightclubbers getting out can be noisy especially at the end of the week. We do apologize for the disturbance
The Es Saadi Hotel has a central Air Conditioning System (hot and cold) and it is very difficult during spring to decide when to switch from one to the other. You were lucky somehow to have a wonderful weather during your stay, we are back now to lower temperatures and hot air is demanded by our present guests.
I have investigated with my Front Office Manager and we do apologize if a member of the team has been rude to you. We have reinforced training and English classes have been organized for all staff to improve and be able to assist you better.
As far as breakfast and service at the Pool Snack are concerned, Kevin our restaurant manager and our chef are working on improving all standards and all guests seem to be very happy with the service.
As far as the rates at the “Around the Pool” Snack-bar they are very reasonable: A Chef’s salad or Ceasar salad at £4.00, a chicken kebab with side order at £9.50 and the Dessert of the day at £4.00. 5as per today’s exchange rate)
I hope you will give us another chance when you come visit our beautiful Morocco.
Thank you again for your comments that help us improve and offer better service to our guests.
Warm regards from all of us at Es Saadi
Laurence Jeanvoine
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reading u.k.
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 March 2012

we really liked this hotel> the pool was heated to a pleasant level,food was excellent,staff absolutely delightful.Rooms clean and comfortable,bathroom all one could ask.Balconies small,but we didn't need to use it anyway.Weather fantastic. would wish to return

Room Tip: best you can afford,but if you don't want it too hot,choose city view.
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  • Stayed March 2012, travelled with family
    • Value
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    • Rooms
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    • Service
Helpful?
Thank godess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Es Saadi Marrakech Resort - Hotel

Property: Es Saadi Marrakech Resort - Hotel
Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Marrakech
#66 Spa Hotel in Marrakech
#86 Luxury Hotel in Marrakech
#157 Family Hotel in Marrakech
#190 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Es Saadi Marrakech Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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