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“Best Honeymoon” 5 of 5 bubbles
Review of Es Saadi Marrakech Resort - Hotel

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Es Saadi Marrakech Resort - Hotel
Ranked #117 of 508 Hotels in Marrakech
Certificate of Excellence
Marbella, Spain
1 review
“Best Honeymoon”
5 of 5 bubbles Reviewed 20 January 2014

I had the best time of my life in this hotel from the front of house to house keeping restaurant and in the club, this hotel manager should be voted the best , i am sure it is her good training or something she does to her employee that make our holliday the one to remember,

Guys i can not thank you enough i really cant and this is from all the party that came for my honeymoon from around the world, they all spoke so highly about the trip,

we all booked with the Les Jardins De La Koutoubia to start with and the bad manner drove us to this hotel and all the anger we had in us was wiped away from our face be getting the opposite at the as saadi, it all started from the lady on the front who had a great calm smile,

then the guys who took our bags, then the house keeping guy then the club then the breakfast which looked and tasted good and the service from the host and the restaurant manager, i can not say enough, and wished i had all day to write.

Room Tip: we had the pool view rooms and cant complain
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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MK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 16 January 2014

Promotional images for the Hotel Es Saadi are actually of the Palace Es Saadi resort - the two belong to the same family but are completely different.
We booked the Hotel as it has a large heated outdoor pool and, as someone who swims everyday, this was of paramount importance. Upon arrival there was a notice on the reception counter stating that 'due to a leak the pool, breakfast room and spa would be shut from 6th Jan.' When I complained about this, the receptionist stated that our travel company should have told us. The travel company had not been informed. When we complained to the local rep, he also had no idea. Basically, no one wishes to take responsibility. So, whilst the hotel is 'open' it is effectively shut.
Breakfast is taken at the Palace - fantastic and I should imagine much better than what would be available at the Hotel. You can use the pool at the Palace. The main big pool is not heated and therefore it's not possible to swim in that. There is another smaller heated pool, which was perfect for the first 4 days but the temperature of this was dropped considerably and it was not possible to swim in that either by the 13th Jan.
At the Hotel Es Saadi, workmen are in the pool and surrounding area 8-5 everyday digging up and replacing tiles, banging, drilling etc. The day we left scaffolding was being erected around part of the hotel and very loud work was taking place. One night there were men working in the pool at 1am! It is not possible to be in your room during the day if you are planning to relax. Effectively, there is extensive work going on at this hotel.
The staff at the Hotel can be very surly indeed (at the Palace they are charming) and more interested in smoking or looking at their mobiles. Note: smoking is permissable all over the hotel including in the rooms ... so if you want to start smoking, or even passive smoking, this is the place to do it!
Upon arrival we were told we had to pay 3000 dh (about £230) on a credit card as a deposit against any charges we might incur - bar, room service, etc. We said we would pay as we went. This wasn't deemed to be acceptable and we were asked to leave cash if we weren't prepared to enter a credit card pin number. We were told this was the same at every hotel because visitors left without paying bills. We are professional people, not criminals. We refused to pay in advance and after some further discussion we managed to check in. When we met up with a local friend (Moroccan) who used to work on reception at The Meridian in Marrakech he was shocked and told us that this is not common practice. You need to stick to your guns.

Checkout time is reasonable at midday. Our pick up was at 2pm. I asked if I could change my clothes somewhere as I had been at the pool and was shown to what is clearly the (male) staff area and storage area. The concierge appeared to lock the door that I went through from the main reception but there were 2 other doors that accessed this area which was effectively a dirty garage storage space. I felt very uncomfortable changing in there but needed to change out of my swimsuit. I had just managed to change my top when 2 of the doors opened and a male concierge came through each one! VERY VERY odd and VERY VERY uncomfortable. Why there is not a hospitality room available for guests to change in is beyond me. I am sure that if I had slipped the concierge some money he would have found one but that is not the point. One should be provided for any guest that needs to change before travelling.

This hotel leaves a lot to be desired.

Room Tip: Breakfast excellent because it was in the Palace. I can't comment on the breakfast at the Hotel...
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  • Stayed January 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cathda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York and London
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 7 January 2014

The hotel is tired and needs renovating. The rooms are a decent size but everything screams old and in need of replacing, including the inadequate lifts.

Despite the water being undrinkable, unlike most Moroccan hotels there are no courtesy bottles of drinking water in the rooms, only an over priced mini bar. I assumed that there would be a supermarket nearby, not so. this is a residential neighbourhood with many hotels but nowhere that we could find to buy a simple bottle of water, or anything else.

Food was poor quality.

Room Tip: plenty of alternative hotels
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Economistmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

The Es Saadi Hotel, as opposed to its big brother the Palace, is a charming base for a break in Marrakech. A little old style glamour accompanied with polite and attentive service provide the perfect foil for the frenzy of The Medina. Get a room overlooking the pool and the Atlas Mountains. Enjoy the sunset. Not the most modern hotel in Marrakech but then that's not such a bad thing. Very good breakfast and about 15 minutes walk into The Medina.

Room Tip: Atlas Mountains view on a higher floor
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  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 16 December 2013

not what you expected! they used very nice pictures on every websites and mentioned that the hotel has plenty of facilities but we just found out on the spot that they are using the Palace hotel's pictures. es saadi and the palace are from the same hotel group and located on the same location but we were informed when checking in that we cannot use the palace hotel facilities except the for the gym. es saadi has only one small swimming pool that was always crowded and definitely not a swimming pool for children!

We had the bungalow next to the pool, the room was nice and cozy. however, the room service came to the room at least 5x a day to check on the room, this is what i found very annoying!!! 1 guy maybe forgot to give fresh towels, 1 guy came for hotel magazine and etc etc! in some point we were suspicious that they actually came to ask for tips. we stayed for a week in November, after 2 days we were already bored with the breakfast, it was average and always very crowded.

the casino and the lounge at the casino are nice touch but not the dungeon club, guests and tourists are definitely paying more than the local. they were questioning you before you get in to the club and give different type of stamps on each guest, you need to show the stamp on your hand before they come with the bill!!!

Room Tip: its definitely not a 5star hotel. better stay at the palace hotel itself if you want to get all the...
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  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank mei-lingling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

This review is regarding Es Saadi Hotel not the Palace. Es Saadi is an OK hotel. Definitely not a 5*, more like 3*. Staff are nice and rooms are good. I would suggest getting a room with pool view and if you ask for a room higher up (4th floor) then you also get a very good view of the Atlas mountains. However, i found room being incredibly hot and stuffy. We tried turning an AC on, it wasnt helping much, so we had to sleep with our balcony open to get some cool air. Breakfast is quite good with plenty to choose from! Location is so, so - you need to walk 10-15 minutes to get to both, Marrakech old and new towns.

Room Tip: Choose a room higher up in the building facing the pool.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank julia_trav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolus-d'Oleron, France
Level Contributor
149 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 13 December 2013

I stayed in a double room on the third floor of the Es Saadi Hotel, facing the swimming pool and was very happy with that. Breakfast buffet was included in the room price and given that this was during the Marrakech International Film festival, the price was not outlandish. The room had a balcony facing the afternoon sun and was perfect for a sunset cocktail. The pool is heated and quite welcoming. The staff is very friendly and helpful and the room was kept impeccably clean. The owner, a French lady who has lived in Morocco "forever", is constantly surveying the property and service and must be one of the reasons why Es Saadi by some is considered one of the best hotels in Marrakech.
The hotel was built in the early 1950 and therefore is not very modern, even though the rooms have all been refurbished, including wonderful matresses. It has a lot of storage space, something one does not find in modern hotels. The rooms are large (35m2) and the bathroom has a bath tub. My iPad, iPhone and MacBook worked fine on the the WiFi network, accessible without any codes.
There is a spa connected to the hotel and further into the garden the only real Casino in Marrakech, inaugurated in 1952.
Many travellers confuse the hotel Es Saadi with the palace Es Saadi. Both belong to the same family and in the same garden as the Casino. The Palace was inaugurated just about seven years ago and has only suites and villas, and one of Marrakech's largest swimming pools and a fantastic new spa. The price for a suite at the Palace is more than double than at the hotel. If you can afford it, stay ath e Palace. It is really palatial.
But, by all means, the hotel is more tha adequate and the Es Saadi complex is very well situated near the main sights, but in a quiet garden area.
One small thing on the negative: The breakfast room next to the bar and reception needs a little uplift. It is "cold" and dark, especially early in the morningt in the winter. The brakfast and service, however, is very good. All-in-all, Es Saadi is a place I would like to come back to.

Room Tip: Garden/pool view, upper floors
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  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank FHN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Es Saadi Marrakech Resort - Hotel

Property: Es Saadi Marrakech Resort - Hotel
Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Marrakech
#65 Spa Hotel in Marrakech
#83 Luxury Hotel in Marrakech
#159 Family Hotel in Marrakech
#192 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Es Saadi Marrakech Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Hotel is at 10-minute walk from Jemaa el-Fna, facing the snow-capped Atlas Mountains. The hotel has a 400m² swimming pool, heated in winter, and an Oriental Spa. The 150 keys' hotel, mainly composed of elegantly decorated air-conditioned rooms with balconies overlooking the pool or surrounding area. Suites and bungalows at the pool are included. 2 restaurants and a piano bar are available to guests. They also have privileged access to other facilities of the Es Saadi Marrakech Resort that are the Casino with its famous restaurant L'Epicurien and its late-dinning concept and the night club, the Theatro. It offers free Wi-Fi. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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