We stayed at the Kenzi Farah over new year for one week. Having stayed in several 5 star hotels in the world I would say this is more 3 to 4 stars.
We were greated on arrival and our bags taken, we then went to check in, we did not receive a lot of information. We were given a key and went to get our bags, they had disappeared! Two members of hotel staff could not find them (nor understand what we were saying) they were then found locked in a room (this was ten minutes after they had been taken from us).
Having checked in we then went to the room (No directions given to the lift) the sheets were dirty and the shaving point was hanging out of the wall with exposed wires. I called house keeping to get some fresh pillows but again they did not understand what I was saying and put the phone down on me! I went to reception and they moved us immediately. When we got to the new room everything was fine apart from there was no hot water, this was fixed straight away (although I had to go to reception to explain what was wrong as I didnt want the phone put down on me again). We ordered room service on NYE and it took 2 hours to get to our room. Most five star hotels provide free access to the indoor pool and gym facilities - do not expect that here. The pool area is very run down, it costs £10 for an hour and you are not allowed bath robes (not five star service).
The breakfast at the hotel was lovely, lots of selection and the location was also good (a peacefull escape from the hussle and bussle). Room service was reasonably priced and we ordered several times.
This hotel could be so much more than it is. I found the hotel dated and tatty, a lot of the staff unfriendly, rude and unable to understand basic conversations ( I am not one of these people who expect everyone to speak english but you should not market the hotel for english guests when basic requests cannot be understood).
If you are looking for places to go there is a lovely restaurant over the road called the Villa. Turn left out of the hotel and at the crossroads do another right and you will come onto a busy street, here you can find a small supermarket and little cafes (a lot cheaper than the hotel, a huge salad for £2.50). I would also recommend the hop on and off city site seeing bus, well worth it and the same price as a taxi!
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech