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“A great place to stay”
5 of 5 bubbles Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
Ranked #260 of 494 Hotels in Marrakech
Pittsburgh
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A great place to stay”
Reviewed 12 April 2012

We stopped twice at the Kenzi Farah and found this a welcome place to stay. For English speakers, it is easy to stay here as everyone seems to speak excellent English, in addition to a range of other languages. For our first stay, we had a room next to the street which provided some noise. The second time, we had a courtyard room with no outside noise. We recommend the courtyard side.

The food at the free breakfast buffet is very good, an omelette station, many choices of breads and salads, fresh citrus fruit and yogurt. There's also a blender for making vegetable juices. We had our choice of seating inside or outside in the garden, but note that the table cloths tend to get a bit of wear as the breakfast hours progress. The busy waiters will put down a clean table setting for you on request, but the previously used table coverings remain. Not ideal, but it works and it's very fast.

We also ate here for one dinner, again buffet, and were very pleased with the experience. Caution, there are two sit-down restaurants on the grounds, we ate only at the continental place (not the Moroccan one) and were very dissatisfied as we were almost alone in the room and the waiter appeared only sporadically, the food was not quite warm and the experience a severe letdown.

To get around town, we walked frequently from the hotel to other city sites and always found it a fun and safe excursion. We seldom took a cab and when we did we negotiated ahead of time to make sure the driver would use the meter (this is especially true when getting from the main square back to the hotel). Again, English seemed well understood with taxi drivers.

Tip: Please leave a small tip for everyone. It appears to be standard procedure throughout Morocco but we didn't learn this until several days into our trip. Perhaps as a result, our service only got better and better.

Overall, we loved Marrakesh and would happily stay at the Kenzi Farah again. Enjoy.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank AnnInPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (191)
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English first
Worthing,West Sussex
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 April 2012

Having read the reviews we decided it was a good deal booked through expedia for our 4 night stay-half board with spa credit. We thought we would eat out if we didnt like the food and as long as the place was clean we could tolerate anything else.

Arrived late afternoon on Sunday. Booked in to our room at reception,given key and told to follow the porter and that if we wanted to know anything to ask at reception-so no information given about hotel ,location of everything and restaurant opening times ,also no explanation about room safe (You had to buy a card at reception to make it work)

We got to our room which had two large double beds so nice and spacious- bathroom with separate toilet,overlooking gardens. We were very pleased. ( One problem though the TVs are plugged into the wall by the screen and unfortunately you can hear the next doors telly through the wall-not good if they watch telly when you are trying to get to sleep.)

The meals were as mentioned in other reviews-typical chain hotel food-overcooked stews and most with no flavour. We decided to give them a try the following night to see if we were being fair -unfortunately after that we couldnt leave the hotel at all due to tummy troubles..
We dont know if it was the food or the bath water that made us ill,but it couldnt have been a bug as it went on after we got home and continued for 2 weeks in total.
The first day we arrived at the hotel the water had a very strong Sulphur smell-most unpleasant-but having travelled a lot we assumed, as in some countries, this was normal for here. It wasnt until the tuesday we could smell the chlorine coming through the water and it was completely clear that we realised (too late) there had obviously been a problem.
Both my husband and I were ill the whole time we were there and on our return -so in total 2 weeks. We heard our neighbours being ill through the toilet vents and we also noticed other people asking for boiled rice and talking about being unwell .

We only had 2 hours in the Medina for a general walk round on the monday morning and didnt eat or drink anything there ,so that is all we saw of Marrakech!! It takes approx 20 mins to walk in to the Medina or there are planty of Taxis outside.

When we did get some limited time near the pool the guy was super efficient at clearing away towels and tidying any empty glasses etc and making sure people weren`t saving beds .
However I would never go back because it was such a bad experience-we have travelled through much of Africa and India and never experienced something like this!

Room Tip: On the first floor all rooms appeared to have balconies but the other floors didnt.
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  • Stayed March 2012, travelled as a couple
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Helpful?
3 Thank FamilyEdwards13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrakech, Morocco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2012

Arrived at hotel yesterday earlier than expected. Were greeted and found rooms immediately were not to our liking as had no balcony so we requested another as booked two rooms again was not satisfied but the lady in reception whom spoke fluent English was extremely helpful and found us some rooms that we were happy with staff are very friendly and welcoming if you don't ask you don't get as quite large family also requested info on sightseeing again referred to lady whom spoke very good English and tried to find the best prices for us. Kids are enjoying themselves has a basketball and football area so far so good are staying for ten days so will definitely update also lovely garden and grounds very relaxing.

Room Tip: It's best to ask for a room with balcony so you can sit out and chillax.
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  • Stayed March 2012, travelled with family
    • Value
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Helpful?
2 Thank Muslimah4rmEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waqles
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2012

This hotel was considerably better than I had aniticipated. The room was large with two huge beds, a decent bathroom and nice view of the garden. There were welcome canapes which were good. The food in the main dining room was disappointing, typical chain hotel buffets with overcooked stews and dull salads. The pudding were much better and the breakfast fine with omelets to order and some rather unusual square pancakes( not like ours )
We travelled with Riviera travel which was exceedingly good value, The weather was superb and Morocco a joy to come to.

Room Tip: sk for a garden or pool view
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  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
1 Thank peko4540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 February 2012

We stayed at the Kenzi Farah over new year for one week. Having stayed in several 5 star hotels in the world I would say this is more 3 to 4 stars.

We were greated on arrival and our bags taken, we then went to check in, we did not receive a lot of information. We were given a key and went to get our bags, they had disappeared! Two members of hotel staff could not find them (nor understand what we were saying) they were then found locked in a room (this was ten minutes after they had been taken from us).

Having checked in we then went to the room (No directions given to the lift) the sheets were dirty and the shaving point was hanging out of the wall with exposed wires. I called house keeping to get some fresh pillows but again they did not understand what I was saying and put the phone down on me! I went to reception and they moved us immediately. When we got to the new room everything was fine apart from there was no hot water, this was fixed straight away (although I had to go to reception to explain what was wrong as I didnt want the phone put down on me again). We ordered room service on NYE and it took 2 hours to get to our room. Most five star hotels provide free access to the indoor pool and gym facilities - do not expect that here. The pool area is very run down, it costs £10 for an hour and you are not allowed bath robes (not five star service).

The breakfast at the hotel was lovely, lots of selection and the location was also good (a peacefull escape from the hussle and bussle). Room service was reasonably priced and we ordered several times.

This hotel could be so much more than it is. I found the hotel dated and tatty, a lot of the staff unfriendly, rude and unable to understand basic conversations ( I am not one of these people who expect everyone to speak english but you should not market the hotel for english guests when basic requests cannot be understood).

If you are looking for places to go there is a lovely restaurant over the road called the Villa. Turn left out of the hotel and at the crossroads do another right and you will come onto a busy street, here you can find a small supermarket and little cafes (a lot cheaper than the hotel, a huge salad for £2.50). I would also recommend the hop on and off city site seeing bus, well worth it and the same price as a taxi!

Room Tip: Request a pool side view
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  • Stayed January 2012, travelled as a couple
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Helpful?
5 Thank donnalw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 February 2012

We stayed at the Kenzi Farah and took part in the half marathon in January, flying there and back with British Midland. Flights excellent. Hotel is centrally located, staff very helpful and pleasant, beds comfortable, rooms clean and spacious with plenty of hot water, minibar, TV. There was a lovely warm swimming pool (indoor) and state-of-the-art gym, as well as an attractive outdoor pool surrounded by landscaped gardens. Breakfasts were served from very early to 11, evening meals with both hot and cold buffets as well as two themed restaurants which we didnt try. The food was good, in my opinion, especially if one arrived early. Provided a welcome break from the vibrant chaos that is the Central Square of Jamaa El Fna. Staff spoke English and French. I would definitely return there.

  • Stayed January 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank MKFD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnham, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 January 2012

We stayed at the Kenzi Farah in Marrakech over Christmas and no, it is not a 5 star hotel by European standards but we got a great package at only £300 for a week including flights so we didn’t mind that the rooms were a bit scruffy in places. The pool side and gardens are really lovely – a great relief from the madness of the Medina and the hassle of the main square – but the bar is pretty expensive, so you are better off smuggling booze into your room, but don’t let the concierge see you – he told us off for carrying a six pack of still water in as ‘this is a five star hotel, you can drink the water’ – but the water comes out of the tap a light brown shade so not appealing to drink! To be fair, he did let us smuggle the water in by hiding it inside my boyfriend’s newly purchased jellabah so that other guests wouldn’t see. DON’T drink spirits in the hotel bar – a shot is around £10!

The bed was comfy and clean, the hotel room peaceful and plenty of hot water – on Christmas Day we were so exhausted after an early morning balloon flight that we ate in the hotel that evening – cannot recommend the hotel food at all, most of it was unidentifiable but we were so hungry we didn’t care. Breakfasts were good though – served up to a civilised 11am with one guy just cooking fresh omelettes constantly, it was well worth making the effort to get down to the buffet – even though it was pretty chaotic the staff tried hard to help as quickly as possible.

Top tips for first time visitors: 1) never pay the asking price for anything in the souk or medina – offer a quarter of what they want then work up from then 2) the helpful bloke who starts taking you to some sight or another will want money and you are likely to end up in his cousin’s shop on the way 3) brush up on your French – it will help massively 4) walk down the road to get a taxi – the drivers bump up the prices from outside the hotel 5) keep small change on you for tips – this is a tipping culture

And, this is a big one: if you eat from the stalls at Djeema La Fna, keep an eye out that they bring ONLY what you order – if they bring extra plates of stuff, send it away, unless you want to be massively overcharged as we were on our first time! If they hassle you, be firm but not rude and keep on walking.

Top places to go: a hamman, we went to Bains Les Marrakesh but there are other good ones; a drink as the sun goes down at the Kosy Bar; a day trip to Essasouria for lunch is also good – be brave and go to the fish market, pick your own freshly caught fish and then pay for it to be cooked and served with bread and salad – you will have the biggest fish lunch ever for around £5 for two – fantastic!

Enjoy – its an amazing city!!!

Room Tip: Get a pool side room if you can.
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  • Stayed December 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Loumin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kenzi Farah

Property: Hotel Kenzi Farah
Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#143 Spa Hotel in Marrakech
#160 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Kenzi Farah 5*
Number of rooms: 385
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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