My wife and I stayed here from 1st to 5th June 2012. As I should have probably expected the hotel is approx 90% French. There were probably a couple of english guests here. This is not a problem in itself as I love France and go regularly. However, the Moroccan staff speak mainly French and when dealing with us we found them to be surly to the point of rude, they could barely raise a smile (with the exception of the chamber maids who were lovely).
To specifics:- the room was very large but has definitely seen better days with creaking and very worn furniture and air-con and a fridge that barely function. We had requested a double bed and this one had twin beds. When asked if they had a double bed we were shown a room facing the main road!
There is a safe in the room but this is chargeable! When enquiring about this I was simply told it was 25 Dirham (dhl). This was discussed for a while and it appeared that this was about 2 euros. However, this turned out to be 25dhl per day! This is a typical example of the staff only just giving you an answer to a question without giving you a service. How hard would it have been to have explained this fully? There was also an episode with my wife in the breakfast room where a waiter just removed our milk jug and gave it to the table next to us who had requested some milk (we had yet to use it). I retrieved the jug explaining that we needed the milk. The waiter then returned and when my wife explained that she had not yet finished with the milk the waiter started ranting in French, snatched the jug from her hand and proceeded to flood her coffee with milk to the embarrassment of the table next to us. Five star service? I think not. In general we were treated with indifference which did not appear to be the case with the French guests where there was a fair deal of chatter and banter going on. Another example of this poor service was with the money exchange, when requesting smaller notes than 200dhl for taxi fates etc.. I was told that there were none, yet there were clearly smaller notes available as noted when the other guests were able to request them.
Other points to note, there seem to be a lot of pigeons at the hotel regularly flying down to the pool for a drink! Something I have never witnessed before.
For practical information. The hotel is located about a 15 minute walk to the main square. A taxi (use the small yellow ones, not the big Merc’s) will cost between 20-30dhl in the day and 30-40 dhl at night. You can easily exchange your money at the hotel, but they did not have any English money and wanted to give me Euros when trying to change it back, you can get it changed at the airport but keep your receipt from the hotel exchange as they want this, again the Hotel does not tell you this. I short, the pool and the grounds are very nice a sun bed is usually easy to get. The food is quite nice and the deserts are lovely, but be sure to get there early as the later you leave it the fewer options available and it will be nearly cold. The location is quite good being only a 15 minute walk from the square. The beds are comfortable and the room we had was very quite but was drab and dark. Not five star, would not go again and while it was not exactly Faulty Towers, it was not far off. I could never recommend this hotel. While it did not spoil our brake it did nothing to enhance it.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech