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“A comfortable caring hotel”
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
Ranked #232 of 500 Hotels in Marrakech
London
Level 5 Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A comfortable caring hotel”
Reviewed 16 February 2014 via mobile

The hotel staff and management were very supportive when my husband and I were mugged in the street. They called the police for us and the management even took us to the police station to sign a statement in the hotel car the next day. A complimentary plate of fruit was sent to the room, not many hotels would do all that! I will be ever grateful to the hotel management for their support.
The gardens and the outdoor pool area were a beautiful oasis of calm, the room (on an upgrade) was very clean and the beds were comfortable. The indoor pool was adequate, if tired decoration-wise and is having a needed renovation this month. All the staff were pleasant and helpful. Breakfast is plentiful if you don't arrive too late in the morning. Lunch in the terrace café offered the best food.
All in all our experience of the hotel was very good and would recommend this hotel as a good place to return to from the busy streets and sightseeing hustle and bustle.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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English first
Milton Keynes, United Kingdom
Level 6 Contributor
149 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 15 February 2014

This is a spacious hotel with extensive grounds situated in Hivernage, a very salubrious area of Marrakech.
The rooms are reasonably well equipped but in need of refreshment. It was not possible to make the shower attached to the bath taps work. However, the rooms were spotlessly maintained.. Although there is a hotel television channel, the in-room hotel information guide is sadly lacking with, for example, no details of dining facilities, menus, prices or opening hours save for room service.
Bizarrely, there is a charge (albeit a petty amount of 25 Dirhams- approx. £2) per night with no details of the card you need to get from reception. My safe was faulty and took a couple of visits from technical staff to sort out. However, they arrived pretty promptly.
The reception staff were very polite and obliging with the exception of a dour Arabic speaking lady at the far end of reception in front of a couple of computer screens.
The grounds were very clean and well manicured and seemed to get plenty of attention from grounds men.
The main problem which I feel does not warrant this hotel to claim 5 star status is the very slow food service. The breakfast buffet is chaotic, with coffee flasks being left on tables with no systematic collection or refilling. None of the food is itemised by product labels and the small collection of cereals are the cheap sugary variety. Staff do not observe diners, so often tables are uncleared long after diners have left.
Service in the a la carte restaurant is also tediously slow. People wandered in and seeing no staff, left! My meal of main course and desert and coffee took 2 hours and the wine had been missed off my bill (that could be regarded as a bonus!).Additionally, you sign the room charge bill and do not get one of the two copies although I insisted on a printed copy from the waiter to reconcile with my final room charges bill.
A lunchtime meal by the pool, comprising a risotto took over 35 mins instead of the usual 20 it should take! People on the neighbouring table commented that they arrived at the opening time of 12.30 but were not approached until 20 minutes later.
In summary, that is the main problem- there is not a sufficient number of well trained staff to provide the smooth seamless service which should be the case in a 5 star hotel !
However, I would add that the website through which I booked the hotel did not charge 5 star prices, so bearing that in mind, it is a hotel which is worth staying in!

Room Tip: If you want a balcony, choose a pool facing room.
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marseille, France
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 February 2014

I was happy to stay in your hotel is well located and with a magnificent indoor garden nice and helpful staff
side room comfortable bedding, clean and spacious room, catering side dishes sound good quality and quantity, hearty and varied breakfast at the restaurant's affordable, the service is impeccable. A pleasure to return to it

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emilie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2014

GOD knows how they rated it 5* would be lucky to get 3*
lost ALL POWER in our room!!!! on two seperate occasions called reception to complain and was told to look for a fuse box?? im not the maintenance man im the PAYING CUSTOMER!

Window does not lock! was charged on my room bill for asking for a number of a restaurant!!??
They charge you to use the safe in your room???? they have no idea what customer service is let alone how to implement it, dated rooms, in fact of all the British people i met no one had ANYTHING nice to say about this hotel, the TV remote had a mind of its own? i could go on and on but i have a life and other things to do. My advise is to stay at the new Kenzi Menara, now thats what i call 5*

at no point did they even attempt to make any sort of compensation for total loss of power in our room!!!

Room Tip: use the Kenzi Menara, costs more but quality is significantly better
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank GlobeTrotter19802014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marrakech hotels

Amsterdam, The Netherlands
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 February 2014

We booked 3 nights as runners of the Marrakech's marathon 2014 so I think we got a very good deal. The room was spacious and clean, bed and mattress were good quality; the bathroom was average and heating good. The reception was a bit chaotic; we only got a short direction about how to get to our room (we needed to cross the garden and building first). There was no wifi at the room, so every time we needed to go online we had to walk 150 meters to the hall/reception. Breakfast was good and abundant. We also got half-board included in deal so we had dinner at the restaurant, food was average and desserts very good. Generally speaking we had a very good experience but we felt that 4 starts would be more appropriate.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 February 2014

Booked this hotel as was listed as a 5* hotel. but was disappointed as I previously stayed at Eden Andoulous and that was a great 5*

Hotel Check in took 45 mins ! and generally the reception staff were rude and just disappeared when you were talking to them. Being charged for the safe was shocking and you had to pay for the gym and indoor pool.

The breakfast was reasonably good apart from the pancake lady who was very rude. On one particular day she only started serving at 8.15 considering breakfast started at 7am.

Room were cleaned every day but the shower curtains is terrible causing the bathroom floor to get very wet. This hotel has potential but needs big improvements.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Musta I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater, Florida
Level 6 Contributor
329 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 9 February 2014

I stayed here for two nights as part of a tour. Even though they put us in the most confusing to access part of the hotel, no one bothered to offer help on how to get to our rooms, and it took an eternity to get everyone and their stuff onto the elevators. There was no signage in the elevators or around the hotel. My room was literally a 10 minute walk to the lobby, which was the only place where you could get Wifi. The room was dated, but otherwise clean. Some items such as the door to the toilet were in disrepair.

Breakfast was fine, but crepe and omelet stations wouldn't be there upon opening, and then had huge lines.

The front desk staff was awful. I went to the front desk employee who was standing right next to the currency exchange board, and asked if I could exchange money. She literally said "no." I asked why, and she said they didn't have any money right now (?!?). I asked when she would have some, and she said to check back in an hour. As I walked down the steps, the concierge raced over and said I could go exchange my money now. Huh?

If this hotel is part of a tour package I'd deal with it, but if you are traveling on your own I'd stay elsewhere.

  • Stayed January 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Nyllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kenzi Farah

Property: Hotel Kenzi Farah
Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#128 Spa Hotel in Marrakech
#151 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Kenzi Farah 5*
Number of rooms: 385
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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