This hotel came up as an unexpected, spur of the moment, cheap winter break. Our expectations were consequently not high, but we were pleasantly surprised. It's just outside the main old part of town, which is a blessing, and provides a wonderfully calm, bright and quiet haven of relaxation. Better to pay a little extra for a "pool view" room, looking on to the extensive, well kept and tranquil gardens and outdoor pool. There's an indoor pool too, though we didn't sample the spa facilities. Food in the main restaurant is OK rather than good. All buffet style both at breakfast and dinner. The smaller terrace restaurant opens at lunch time to serve very good pizza and other snacks or typical French meals. Better food and reasonably priced too.
Our overriding satisfaction with the hotel though, was the help, attention and concern shown by staff and senior management when we succumbed to a mugging and handbag theft not far along the road outside the hotel. The staff immediately summoned the police for us and were very caring and helpful. The following day we were chauffeur driven to the police station to sign the report forms, accompanied by a senior hotel manager who smoothed everything for us. They really went above and beyond.
If contemplating a visit to Marrakech (and regardless of our bad experience, I still wouldn't recommend it as a place to visit...not much to see, dirty, extremely pushy locals everywhere, a sense of foreboding the whole time) I would certainly recommend this hotel. The rooms are good, newly refurbished, with good bathrooms, heating/aircon, very comfy beds, and clean. It's a large hotel, caters for conferences too, so may get busy at times, but has a nice bar and lounge area where you can have an aperitif, two restaurants (see above) and the spa centre. You can also change currency at reception with no commission at a good exchange rate. There's a couple of touristy shops there too, no worse nor more expensive than the souks.
Overall, the hotel, with its kind staff, lovely grounds and comfortable room was the saviour of our short stay.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech