Another of the Travelzoo offer travellers. Like the previous review, the paid for transfers via OHG didn't materialise (looks like they are going bust), so got to the hotel by taxi (150 Dirhums for 5 people ie about £12) - irritating but no big deal. Half board equals a buffet breakfast which is fine, and a buffet dinner which is pretty awful. A MUCH better option is to eat in the a la carte mediterranean reastaurant by the pool. The menu shows which items you can have at no extra charge if you are half board, and which you have to pay a modest supplement for. The food here is quite acceptable. BUT you might need to be ready to have an argument when you go to pay your bill, as they attempted to charge us for the whole thing. One of our group had to go and get the menu and stick it under the receptionists nose to show that is clearly said which items carried a supplement and what the supplement was. No apology from the receptionist who maintained a completely blank face throughout, and has probably over-charged many many people quite successfully. It took an hour to sort that!!!
The bedrooms were spacious, comfortable and clean, though ours had been just re-decorated (no problem with that!!!) and still smelt quite strongly of varnish. We were in Block 4, and judging by the bathroom I had a disabled room (no 4114), though why anyone with an ounce of intelligence would situate a disabled room quite so far from reception escapes me! As mentioned elsewhere the room safe (chargable extra) is within the wardrobe but not fixed, so a thief could just walk off with the whole thing - rather bizarre!
There is a nice outside pool and plenty of comfortable sun loungers, but be warned the temperature of the outside pool is bracing! Lovely when you overcome the initial shock, but clearly too cool for most of the people there last week. You can use the indoor pool (part of the spa) freely. That one is hot and humid and in need of re-decoration. There was a sign up stating that the pool would be closed in February for decoration work, but that has clearly not happened yet.
Our included free session in the spa was not forthcoming, and nor was our one fully included meal in the a la carte restaurant. Not sure whether that is the hotels fault or the company we booked through (Bargain Late Holidays). Lots of people have been having problems with bookings though, such as accomodation not paid for at all, so we were relatively lucky and buyer beware!
So, definately not 5 star, but a good 3-4 star level hotel, somewhat let down by the attempts to over-charge. An easy flat and quite interesting 20 minute walk to the main square and souks or a 30 Dirhum (£2.50) taxi ride. If you want a taxi walk out of the hotel onto the road and there will be some parked opposite vying for your custom. Agree the price in advance, and when they say it will cost you 50 or maybe even 100 Dirhums, just tell them you will pay 30, and they will probably accept it with good grace.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
- Reservation Options:
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech