We arrived at 8pm on the 5th June, once we were checked in we were not happy with the room, the bath was dirty, the taps broken coming out of the sockets, the air con wasn't working properly and the sheets were dirty. We asked if we could be moved and they said it was too late and to try again by 11am the next day. So we did and then they said to come back at 3pm and we did and they said no again unless we were willing to pay more as the only rooms they had were ones with balconies and we had already paid quite a bit for the holiday, so we just stuck with it. The guy at reception seemed to get a bit annoyed with us for not letting him make a reservation at a restaurant down the road from the hotel as we wanted to explore the area, they get commission from the restaurants when they refer someone. The service is ridiculous, ordered food by the pool waited half about for just burger and chips, saw our food sitting on the counter getting cold whilst they were serving food to people who had arrived after us. We are still here at the hotel but just so angry with the service and dismissiveness of the staff definitely would not come back to this hotel. Second time in Marrakech and the Riad Magador Marrakech hotel even though very basic was far better service.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech