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“Don't go there!”

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Riad Hotel Essaouira
Ranked #188 of 500 Hotels in Marrakech
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't go there!”
Reviewed 31 December 2013

We left our bagpacks in the hostel during a two day desert trip. This is a free service in hostels normally, but in Essaouira they charged 2 Euros for it. When we came back, our backpacks were opened and a headphone was missing. When we asked at the reception about it, they denied having opened the backpacks and said we had no reason to complain, after all it was only a headphone which could be bought cheaply at the local market...

Stayed December 2013, travelled solo
Helpful?
2 Thank Daniela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Durham, United Kingdom
1 review
Reviewed 10 October 2013

Hotel Essaouira is a beautiful location to stay. It is very cheap and only 30 seconds walking from the Djeema el Fna (the center of Marrakech medina). The rooms are adequately clean and tidy and the atmosphere is very friendly. All the travellers sit outside their rooms in the comfortable courtyard or the roof, and you get to meet everyone. Finally the staff is extremely friendly, to the point that I made friendship with one of the receptionist. Nabil if you are reading this "you are the best bro".
Highly recommend it to everyone who wants to experience Morocco the proper way!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellerze0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 October 2013

Very simply:

1) BED BUGS in my bed (first time in my life!) - so gross
2) Went to the reception, he didn't look surprised and gave me the key to another room
3) I didn't feel comfortable anymore so I asked for a room in the most expensive riad in front, of the same property - I was answered in a very rude and upset way "you can pack your stuff and leave!" (in the middle of the night) - of course I couldn't leave...
4) all night long I had cockroaches on the floor and on the bed
5) didn't sleep, of course
6) no toilet paper in the bathroom
7) very loud place, you can hear anything, impossible to sleep without earplugs

in a word: AVOID!!!

Room Tip: Don't stay there. I know the price is tempting but I wouldn't stay there even for free!!!
See more room tips
  • Stayed September 2013, travelled solo
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank ailuig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 May 2013

I've been in Morocco 3 times and this is one of the worst experiences ever!

We were 8 people. We asked for a room (where we could keep the luggage) and 8 places on the terrace, because we wanted to sleep outdoor and often this is possible in Morocco.
The man at the reception asked if two of us would have slept in the room and we said no. Of course we talked about the price, as always in Morocco, and we traded for what we asked. Usually on the terrace you can sleep on the sofa, or on a mattress on the floor, and this solution in cheaper.
On the terrace there were 8 places on some sofas, and we took them all, so we chose the most expensive solution.

Strangely, the man asked us to pay in advance and that's the first time this happened to me in Morocco: usually you pay the day you leave, since the host needs to prove he'll give you what you traded. We said it was strange, but we paid.

The last day in the afternoon, we saw there were two guys who put their luggage on the terrace and we asked them if they were going to sleep there in the night. They said yes. So we went at the reception to remind them we took all the 8 places on the sofas! They apologized and took them to another hotel.

A few hours later, when we went to sleep, a guy was sleeping on the terrace and there was no place enough for everyone. We went again to the reception to complain. After half an hour discussion, they gave us a mattress (that WE had to bring on the roof) to put of the floor.

The morning after we had to leave and we asked for a discount on the breakfast (that we still had to pay) for what happened the night before. They accused us that we changed our mind, that the night before we said "no problem" with the mattress, that we already had a discount when we paid (it's trade, not a discount, it's different), that the first day we said that two people would have slept in the room, that the terrace was open so they couldn't guarantee there were place on the sofa (then why did they apologize and send away those 2 guys in the afternoon?) and so on... They basically refused to give us a discount.

Now, I know Morocco traditions quite well and I know that:
1. not respecting a trade is a serious thing
2. both of the parts must be happy with the trade, and if something happens in between, everything must be fixed (for example with a discount)
3. lying is a bad thing for them (and that's what the guy did when he said that we asked for just 6 places on the roof, that the roof was open, etc...)
4. accusing someone of lying is really really bad, and they did it with us.

In Morocco they honor all this trade rules. This is the first time I see such a rude and disrespectful behavior.

I red some review talking about racist behavior. This doesn't surprise me, since during the discussion the man at the reception asked our nationalities. You should have seen his face!

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vagamentale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Cristobal de las Casas, Mexico
Level Contributor
140 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 13 April 2013

This is an old, somewhat rundown hotel. I got a large, airy room with private bath. The mattress was only slightly sloping towards the middle. A good centrally located stopover for someone on a modest budget.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jollycrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2013

We were a group of 8 friends travelling on a budget. This place was a very good start for us. Very cheap, very close to Djemaa El Fna square, even charming if you're sporty and do not care about sharing a bathroom. The management let us have a pleasant terrace-breakfast at the near "Riad Mogador" which apparently is run by the same people. We had a very good time, we stayed here on our way back as well.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BCorso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 December 2012

I slept there for one night when we were waiting for our flight back from marrakesh and it is right what you seek when all you need is a place to stay. it was simple but clean, comfortable and very cheap. 70 dh is next to nothing in marrakesh and it is fairly easy to find and just a few minutes walking from the djemma el fna. if you are looking for a clean place and travel on low budget i can advise you consider staying there.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VielUnterwegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Hotel Essaouira

Property: Riad Hotel Essaouira
Address: Riad Zitoune Kedim 3, Derb Sidi Bouloukate, Marrakech 40040, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Suites Wheelchair access
Hotel Style:
#22 Best Value Hotel in Marrakech
Price Range (Based on Average Rates): £
Number of rooms: 18
Official Description (provided by the hotel):
Located in the Medina neighborhood in Marrakesh, 100 m from Palais de La Bahia, Riad Hôtel Essaouira features free WiFi throughout the property. Every room has a private bathroom equipped with a shower. You will find a 24-hour front desk at the property. The riad also provides car rental. Museum Dar Si Said is 201 m from Riad Hôtel Essaouira, and Cooking School is 300 m from the property. Menara Airport is 4 km away. ... more   less 
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Also Known As:
Essaouira Hotel Marrakech
Hotel Essaouira Marrakech

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