We had to spend the night of 29th December in Marrakech coming from Rabat and going to the Desert in the early morning the day after. Several hotels were sold out and we were tired, so we accepted to stay in the last room remained in Hotel Oudaya despite the price; we said that at least it was a 4 stars and maybe it was worth it: HUGE MISTAKE!
The room was actually nice and tidy, even if very small. When we went to bed we turned the heater on (in winter Morocco's night are very cold) but it didn't work (I previously asked if the heater was ok and the answer was yes). I called the reception and they said that someone was coming in 5 minutes: Nobody came and we slept without heat.
In the morning I woke up willing to have a hot shower; so I want in the bathroom and... SURPRISE: the water wasn't hot at all.
We had an average breakfast than we packed our staff and, after a look if anything was left in the room, we left the hotel going to the station.
In the afternoon, arrived in another hotel in Ouarzazate, my girlfriend looked for her wallet but didn't find it: she always keeps it in her luggage cause all the dirhams were always in my pocket but she remembered that she only took it out in Hotel Oudaya in order to pay with Visa but the receptionist said they didn't accept payments with cards (!) than she left it on the night-table in the room. So she reflected that early in the morning, her wallet wasn't anymore on the night-table as it was the evening before. Still hoping that her wallet wasn't stolen but just left in Hotel Oudaya, we called the Hotel. Hotel Oudaya's receptionist, quite disturbed by our call, said to call back in 5 minutes. In an hour we called three times and each time the answer was to call back in 5 minutes cause the had to ask to the housekeeping mistress. Finally, at the last call he said that nothing had been found in our room.
After the Hotel Oudaya's nightmare we enjoyed the rest of our staying in Morocco but we regretted so much when we read on Tripadvisor that we weren't the first loosing something in that Hotel.
Now that we are back from Morocco we have just two suggestions for who visits Marrakech: read some opinions of the hotels you are thinking to go on Tripadvisor and AVOID Hotel Oudaya!
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