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“Discreet and luxurious place to stay”
5 of 5 bubbles Review of Jnane Tamsna

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Jnane Tamsna
Ranked #182 of 494 Hotels in Marrakech
Certificate of Excellence
Maui, Hawaii
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Discreet and luxurious place to stay”
5 of 5 bubbles Reviewed 9 January 2012

We spent our new year in Tamsna and had a wonderful time. The staff was professional and helpful. Our room was clean and large with access to the rooftop terrace and we especially enjoyed our fireplace every evening. The surrounding gardens provide refreshing and discreet hideaway in the middle of the palmeraie. Though the place was quite full, we hardly heard or saw other guests (except during meals) as the villas and rooms are constructed to emphasize privacy. It is a great place to go with a baby. The staff was amazingly helpful with our baby, especially when we had to go to an emergency doctor in the middle of the night. They also helped us with our rented car's punctured tire as we were leaving. We would highly recommend this place, with or without kids, if you are looking for a peaceful place that offers understated luxury and high quality service.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
3 Thank orfeo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 11 December 2011

My sister and I stayed here in 2003. We were given a very large room in one of the villas. We were the only guests here for 2 of our 3 nights. We felt very pampered and the service was great. They really helped us arranged our tours with very skilled guides. We had massages outside by the pool one afternoon. We had a great dinner by the pool next to the fireplace our last night and had a couple ask politely if they coulld join us. We had a great time meeting new people over good food in a beautiful setting.

We are trying to get a family reunion together to go back to this hotel.

I do think most of the bad reviews come from Westerners that don't understand that traveling in third world presents some challenges, but they do try to give the best service possible.

  • Stayed February 2011, travelled with family
    • Value
    • Location
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Helpful?
2 Thank ackbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 6 December 2011

Based on the outstanding reviews, I was very much looking forward to staying at Jnane Tamsna. The villa's are gorgeous, and if you are travelling in a group of 5-10 people I highly recommend them. Ishmael, a hotel employee, provided great service. Kind, attentive, and genuine, he is a true professional. And the food is absolutely delicious. In fact, it was the one aspect of this hotel that consistently met and exceeded our expectations.

For those travelling solo or as a couple (as I was), however, I would strongly recommend staying elsewhere. From a distance the room we stayed in looked nice, but up close it needed a lot of work. My impression is that the focus is maintaining the villas for wealthy travelers, and those of us looking to splurge or have a one-in-lifetime chance to stay at a "Boutique Preferred" hotel are carted off to rooms that are ill-maintained and just plain shabby relative to the price. Attached, for example, is a picture of the bathroom. I have had far better facilities at 3-star, $75 a-night hotels in Europe whereas this room was at least 4-5 times higher in price.

If you are going to stay this hotel below are a few suggestions:

1) Ask for a full-tour of the property and a list of services/treatments. It took two days to find out about the spa-type services or for that matter to find out how much our meals cost. You have to ask for every single little thing because this hotel is not designed to provide you information upon arrival and they have no information whatsoever in the rooms.

2) Communication is a problem at this hotel. Never before have I been hotel room that for a rack rate of 300 euro a night does not even provide a telephone. At first this was no big deal, but it quickly became an irritant. What do you do when you want to call for room service, book a massage, call for a taxi, or need a repair in the room, etc.? The choice is to trudge back to the main hotel (this is a 10 acre property and we were not nearby), run up international roaming charges on your cell phone, or email the owner (so much for turning the blackberry off). None of these in the end were particularly convenient and left little room for spontaneity. At 8am do you want to get out of bed and walk 5-7 minutes simply to ask for a cup of coffee? Or pay more than the cost of the coffee running up roaming charges on your cell phone? Needless to say I was not impressed.

In closing, unless you are travelling in a large group or money is no object and you can afford to pay for an entire villa, I suggest taking your money elsewhere. Overall I felt ripped-off and was disappointed that I spent so much money on this hotel when for half the price I've had far better accommodations in other places.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
2 Thank PR_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 bubbles Reviewed 27 November 2011

While lovely to look at and in a lovely setting, we found it to be overpriced for the lack of service and the food is rather mundane and cooked by a cook and not a proper chef, but still at prices rivaling the best restaurants of Marrakesh. The staff forgot about booking bicycles while we were there and we overheard several couples complaining about similar issues with prices and mix ups with service.

Our taxi driver was similarly surly and unfriendly.

  • Stayed August 2011, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank Adlai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 November 2011

A marvellous place to relax or have a fabulous wedding ! Plenty of grounds to enjoy away from the bustle of life. and this includes no tv, no radios and no phones in the room (although there is wifi). The hosts are so totally welcoming. Enjoy !

Room Tip: Garden rooms great in good weather and warm evenings.
See more room tips
  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
2 Thank TNTerryUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 September 2011

I don't know where the bad reviews are coming from, but obviously people had no idea what they had signed up for.
We stayed 6 days at Jnane Tamsna and found it wonderful.
This getaway is a beautiful oasis in the middle of the desert like Palmeraie, with it's lush gardens and perfect silence it's like staying in the garden of Eden. We were there for our honeymoon and found an amazingly decorated (perfectly clean) room, along with the authentic and tasteful decoration of the rest of the place. Our laundry was done every day, we received welcome cookies and tea wherever and whenever we looked thirsty. There was a cosy library where one could easily spend hours. We had a nice lounge area by our pool and the service was extremely friendly and made us feel at home, because they were not tip toeing around us all the time but were there when needed and were always very helpful and welcoming. Meryanne and her husband are very friendly and interesting people who gave us the feeling of being friends staying at their private house.
The food was okay, though we aren't friends of Moroccan cuisine and haven't really enjoyed eating anywhere in Morocco, wherever we tried it. But it was always served in a very elegant, calm and relaxing atmosphere.
This is the place if you like tasteful and natural getaways with a subtle and homey atmosphere without the classy "hotel" feeling.

Certainly, the price is up for discussion as we also feel it's slightly overpriced, but that's about the only critique and we still think it was worth every cent.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mill valley,ca
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 20 June 2011

Hostess meryann and staff were wonderful at the beautiful,peaceful
dar/resort. We spent two delightful days at the end of a 6 day first visit to morocco in mid June(2011) the
grounds,accomodations,service,breakfast were superb. Merryann welcomed us,the staff answered our every request. We swam in the two beautiful pools, walked the gardens , loved the large sumptious breakfast.it is important to have english speaking hotel staff and meryann's managers were multiple linguel.the medina/square was only 15 minutes away or $10 by petit taxi. We had a rental car and had to learn how to find jnane tamsna at night(only problem)
we read about the resort/estate in ny times 2010 article on best spots to stay in marrakech
Jill and I are experienced world travelers and we highly recommend it. You could stay just At jnane or combine your stay with a stay in medina. Enjoy and say hi to merryann for us

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MillValley_caEkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jnane Tamsna

Property: Jnane Tamsna
Address: Douar Abiad | La Palmeraie, Marrakech 40070, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#122 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jnane Tamsna 5*
Number of rooms: 17
Official Description (provided by the hotel):
The latest creation of Meryanne Loum-Martin, Jnane Tamsna comprises three houses - Jnane House, Moussafir House and Dar Ylane - with a total of 17 bedrooms within a walled garden. The property is located in a protected palm grove with spectacular views. The houses blend traditional interior courtyard architecture with the space, light and vegetation typical of the Palmeraie. Jnane Tamsa offers a romantic way to discover Marrakech and understand why it has become a legend. ... more   less 
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Also Known As:
Jnane Tamsna Hotel Marrakech

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