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“Lovely staff, nice hotel”

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Hotel Marrakech le Tichka
Ranked #400 of 496 Hotels in Marrakech
Gloucester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely staff, nice hotel”
Reviewed 15 September 2013

Recently had a fabulous holiday in Marrakech (Sep 2013) at Tichka Hotel. The hotel itself is a little tatty in places; toilet flush knobs missing, sink plug knobs missing. But what it lacks in a little finnese it more than makes up for in its staff. The waiting staff cant do enough for you and although they may not always fully understand what you want they will happily try very hard to accommodate you. They were lovely and I cannot praise them highly enough. The reception staff were also good. The hotel was very clean and our room was always cleaned to a high standard.
The pool area was also fab, with a helpful attendant who supplied towels and would move your sun lounger around for you! I am usually disappointed with the size of hotel pools but this one was large enough to actually swim in, though not huge.
It is a bit of a walk from the Djeema and souks (probably half hour) but the bus is cheap and many petit taxis are available outside the hotel itself, as its in a small complex of hotels.
The food was lovely, though dinner was a bit more expensive than going elsewhere but that's to be expected in a hotel.
The only thing we'd rather they hadn't bothered with was some of the entertainment in the evening - it wasn't bad exactly, just not our cup of tea. Often had a duo singing middle of the road stuff but it didn't go on late and certainly didn't spoil our enjoyment of an evening dining by the pool.
Can't comment on the hammam cos I managed to get a bit sunburnt on first day so avoided it!
Overall lovely hotel, fantastic and friendly staff.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank 2Anne098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Location
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2013

My girlfriend and I stayed at Tichka Hotel between the 29th of June and 5th of July. Over all we gave the hotel a rating of ‘good’. Here are a list of our ‘likes’ and ‘dislikes’ about the hotel, which we hope you will find useful;

Likes
1. Lovely garden/pool area; very peaceful beautiful area around the pool to relax. The pool was very sizable and had areas to sit and comfortably relax in the water. The pool area definitely lived up to our expectations.

2. Room; the design felt modern, and the en-suite bathroom was big and comfortable

3. Hotel staff in the restaurant; one gentleman in particular was particularly helpful in bringing us a bucket of ice to keep our water cool whilst we relaxed by the pool (although I think the tip we gave helped!)

4. Breakfast; choice of food was very good (in particular the freshly make pancakes). The fresh orange juice and outside sitting area were two particularly good perks for us. Again, the breakfast lived up to our expectations!

5. Moving rooms; the first room we were given had two single beds, but when asking to move, they were very helpful and gave us a room with one double bed.

Dislikes
1. Cockroach in our bathroom (only one occasion); finding a cockroach in your bathroom is never a pleasant experience, nonetheless, we did feel that credit must be given to the cleaners who kept our room clean daily.

2. Location; based on our reading of other reviews, we got the impression that it was possible to walk from Tichka Hotel to the souks/market area in 20min. This was not true, despite being both in our early twenties and quite fit. The cheap cabs (the Fiat cars – the Mercedes cars are double the fair) to the market could be haggled to 25-30Dh (although they will ask for 40-50dh first) and took roughly 15minutes from the hotel; but be aware, they drive like crazy men and in their battered old cars, are not the safest option. The bus is cheap (4dh per person) and definitely the safest option – it is fairly regular (every 15min?) from just outside hotel, but is very hot, sweaty, and double the cab journey time. We therefore got the Fiat cabs most of the time.

3. Pool staff; there were two men helping at the pool. We found neither to be helpful or friendly.

4. Only 4 umbrellas at the pool. Although there are plenty of areas you can move your bed to in order to get shade, this is by far the ideal solution – Tichka, buy more umbrellas!

5. Overpricing of the hotel; a big bottle of water at the hotel was 20Dh, which was pretty extortionate compared to the prices at a local supermarket (36Dh for a pack of 6 big bottles) – but i guess this is to be expected. What we didn’t expect was the hotel to charged us 25Dh for a local two minute phone call which we required to make in order to confirm one of our trips we booked online.

6. Room appliances not working; our lights in our room only worked randomly, and the safe kept breaking. Despite this being annoying, we quite easily found our way around these problems.

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 June 2013

stayed one night and could not wait to get out of there, dirty, grimy, run-down, dingy rooms and building. walls, carpet and bathroom dirty. bed was made but just about and looked like they had folded the sheets back from previous occupant as it was messily made. from a distance everything looks ok but was not for us at all. I would hate to have had to stay here for a whole holiday we just stopped off a night before taking an early morning return flight out of Marrakech. It was cheap at £70 a night but it is Morocco we're talking about and in Europe you would actually get a decent hotel at a much higher standard for that price. 3 stars flatters it. wouldn't stay here again or recommend anyone else to

  • Stayed June 2013, travelled as a couple
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Helpful?
5 Thank eskillington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marrakech hotels

Aberystwyth, Wales, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2013

Im surprised by some of the negative reviews. My son and I stayed here a week - it was in a great position 10mins outside the city centre (£2 taxi ride) so quiet which was a relief from the crowds of the city. The hotel was beautiful, with lovely gardens filled with lovely flowers, a great pool and outdoor dining area. The staff were lovely and helpful (when i needed a plug adapter a member of staff popped to the shops to get me one - no extra charge!). The food was great - amazing breakfast buffet, best coffee ever and as much as you wanted. As we were staying half board we could then choose either a 3 course lunch or dinner - always loads to choose from, and delicious! It was in easy walking distance of the New Town and local shops......the hotel really made our holiday, i would highly recommend it!

Room Tip: We chose a garden room which had a lovely balcony overlooking the garden,
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Georgia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2013

We did not choose this hotel since it came as part of a tour of Marrakech. This is a 3 star hotel but we would not recommend it to anyone. It's location is a 20 minute walk to the centre of the New Town and 40 minutes walk to the Medina so assume taxis on a hot day to do anything. It was possibly very good once but its faded grandeur has all but disappeared.

From the first minutes we felt not as valued guests but as a nuisance to the staff (room staff excepted) who only stopped what they were doing to help us if there was a tip involved. We were shown to our 'excellent' room overlooking the pool but which was shabby and tired. (Note that live music around the pool finishes at 22:30 each night.) The air conditioning did not work, the carpet was dirty and everything had the look and feel of being worn out. When we asked for a card for the safe in the wardrobe we were told that there was a fee of £2 per night - we declined. There was nothing welcoming in the room or anything else for that matter - no tea / coffee, water, not even a menu for the restaurant, nothing in the fridge either. The towels were old and there were no face flannels.

Some reviewers have praised the buffet breakfast but we had the opposite experience. It is 100% self service including instant coffee out of a vending machine or a few lone tea bags, the ancient 6-slice toaster has only one element working, the crepes were swimming in oil and one day there were no cups, glasses or plates and no staff either. We did not try the restaurant for this reason.

Lastly, take care getting in and out of the bath / shower which are dangerous when wet. My wife slipped and severely bruised her leg but which could have been far far worse.

Room Tip: Pick another hotel!
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  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank Nozlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 May 2013

Stayed at this hotel on a 7 day break but never again, the least you can expect is clean bathrooms, toilets, fresh towels and bedsheets, this does not happen and when the cleaner decides to come to the room she uses a broom to brush piles of rubbish into the corner and it stays there. The Fridge was dirty and remained that way for a week, the Room safe is expensive to use and no kettle in the room for making tea and coffee The Buffet restaurant i found very simply unless you love jam and fruit, and the Evening meals were over priced. I would not class this hotel as a four star sorry guys....

Room Tip: Don't go by the pictures Go with an open mind, i understand the pool side rooms are better but...
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  • Stayed May 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Ask49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusseldorf, Germany
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 May 2013

easy to reach hotel, good parking, small scale so personal approach by the staff
rooms are a bit outdated but still ok . the price for half board is ok compared with a lot
of hotels in Marrakech . not suited for a long stay but a few days is perfect.

  • Stayed May 2013, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank manu443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Marrakech le Tichka

Property: Hotel Marrakech le Tichka
Address: Avenue Abdelkrim Khettabi | Quartier Semlalia, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#193 Spa Hotel in Marrakech
#211 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Marrakech le Tichka 4*
Number of rooms: 138
Official Description (provided by the hotel):
Charm and ambience, comfort and convenience, the Hotel Tichka Marrakesh displays a revolutionary design. Nestled in shadypalms in a quiet district North of Gueliz, this hotel is only ten minutes from the historic Marrakesh medina and just fifteen minutes from Marrakesh's best golf courses. ... more   less 
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Also Known As:
Tichka Salam Marrakech
Tichka Salam Hotel Marrakech

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