This is a lovely hotel, but certainly not a 5 star as advertised. It has a lovely feel to it as its very "colonial" and one really feels as you are staying in a traditional Morroccan hotel. They say there are 3 pools but you can only use two properly. The other is a plunge pool by one of the restaurants and you cant sit around it. The hotel is literally a 5 min walk to the main sq and souks, you couldnt really be any closer. The food is good and its worth asking to be upgraded as we got a free upgrade to a junior suite. The air conditioning was very good and the breakfast was superb.
There is a however, and apart from a few individuals the staff were appalling. We were not made to feel welcome, either by the reception staff of the waiting staff. If any of the management read this review they really need to upskill their staff in customer service, especially as they advertise this as a 5 star hotel. Our check out left a sour taste in our mouths as well. We had paid our bill and then came rushing out to tell us that they hadnt charged us for our mini bar after I had paid our bill. They were neither apologetic nor friendly about this which really annoyed me. We asked for an air conditioned cab which didnt arrive until 25 mins mins after the time that we wanted and left us running late for our plane, again they were neither apologetic or didnt really seemed that bothered.
In short, a really nice feeling hotel, very authentic, close to everything but appalling customer service. Would I go back....yes!
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- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech