Great location by the main square and souks but, as others have said, far from five star. In need of major upgrade of some rooms and most corridors. To be fair, work was happening on the top floor- sadly loudly during our stay! Our children were given an updated room which was lovely with a good bathroom. Our next door room was old and pretty disappointing with the bathroom floor flooding every shower due to ill fitting shower head and curtain that was too small, air con that rattled loudly unless on full power which made the room too cold. Service and food very variable but that true of everywhere we went in Morocco- we live in Asia where service is generally considerably better. Certainly expected a little more leeway on checkout time. We asked for an extra two hours for one of our two rooms but this was denied. Wish our room had been cleaned so promptly during our stay! We were surprised that the third, indoor, pool was not free. One MAJOR problem for us was the poor wifi. The computers in the computer room were wifi reliant and we could not find anywhere in the hotel where the wifi was reliable. Unfortunately though on holiday wifi was necessary for us on a couple of days and there was none available for many long stretches during our stay. It would not take much to really improve thus hotel and the staff. We visited a smaller riad for dinner which showed what could be done and where the rooms just looked more cared for and where service was excellent with management very visibly monitoring service levels.
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- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech