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“Great location but not five star”

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Les Jardins de La Koutoubia
Ranked #67 of 500 Hotels in Marrakech
Certificate of Excellence
Hong Kong
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great location but not five star”
Reviewed 30 September 2013

Great location by the main square and souks but, as others have said, far from five star. In need of major upgrade of some rooms and most corridors. To be fair, work was happening on the top floor- sadly loudly during our stay! Our children were given an updated room which was lovely with a good bathroom. Our next door room was old and pretty disappointing with the bathroom floor flooding every shower due to ill fitting shower head and curtain that was too small, air con that rattled loudly unless on full power which made the room too cold. Service and food very variable but that true of everywhere we went in Morocco- we live in Asia where service is generally considerably better. Certainly expected a little more leeway on checkout time. We asked for an extra two hours for one of our two rooms but this was denied. Wish our room had been cleaned so promptly during our stay! We were surprised that the third, indoor, pool was not free. One MAJOR problem for us was the poor wifi. The computers in the computer room were wifi reliant and we could not find anywhere in the hotel where the wifi was reliable. Unfortunately though on holiday wifi was necessary for us on a couple of days and there was none available for many long stretches during our stay. It would not take much to really improve thus hotel and the staff. We visited a smaller riad for dinner which showed what could be done and where the rooms just looked more cared for and where service was excellent with management very visibly monitoring service levels.

  • Stayed September 2013, travelled with family
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ahajtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (137)
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English first
Westhill, United Kingdom
Level Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 23 September 2013

First impression is not good - the hotel entrance is on a rather horrible narrow road, full of vehicles, motorbikes, donkey and cart (yes, really!). However as soon as you enter the hotel it opens out into a lovely setting around a stylish pool. Despite organising our pick-up from airport, the hotel said that since it was after 4pm, we had to pay the driver ourselves in local currency - which you can't get in the UK. Hotel therefore paid driver, and asked us to to re-imburse them in euros. What a faff! Why could they not simply charge our room account? Anyway, without asking, our mini-suite was upgraded to a lovely junior suite. Large marble bathroom, separate bedroom, with sitting room opening onto large balcony. Room needed a bit of maintenance, eg poor sealant round bath, sink not draining etc. Le Relais and Jardins de Bala restaurants are great. Fillet steak costs around £14, and nice local wine at £11 a bottle! Moroccan restaurant was not too great, and we were not the only diners to be less than impressed. Hotel reception could not give me change of a 100 note (ie about £8), and we had to wait for a porter to nip round to a shop. Shows that they still have a bit to go to be a 5 star European standard hotel. The Spa is very good, and a full one hour massage was about £50. Heated rooftop swimming pool is lovely, and was never that busy. Staff at the hotel were all friendly and helpful. You are very close to the mosque, and if you are a light sleeper, get ready for calls to prayer at various times of day and night. 5 minute walk to the main square, if you can be bothered - you will either love it or hate it. We thought it was quite awful.

Room Tip: If you have the budget go for a mini-suite or better.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindsayburnett001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 September 2013

This is by far one of the most beautiful and welcoming hotels in Marrakech. The staff are so kind, polite and really go out of their way to ensure you have a first class stay. The Riad is beautifully decorated with quiet rooms to sit and read a book, or take in the birds singing in the foliage. The centre focal point being the swimming pools and dining area. We tried all of the restaurants and they were equally fantastic, the food was cooked to perfection and served in the same manner. We were unfortunate to be there while building work was on which was slightly off putting hearing that each morning but it didn't spoil the holiday and everything else made up for it. The location of the hotel is perfect if you wish to explore and we took one of the hotel provided trips to Essouria which was a fantastic, cultural, but tiring day out. I booked a luxury suite and it was total luxury with a beautiful and spacious bedroom, balcony over the courtyard, seperate living room and very large bathroom, every morning rose petals were placed in the the bathroom and on the bed, their attention to detail is noticable in all they do. I would highly recommend this hotel to anyone wanting to stay in Marrakech.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Gavin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 September 2013

The beautiful thing about returning to a Hotel with great staff is the greeting on arrival. It really was a warm welcome and we were ushered to our room very quickly, due to the lateness of the hour. At breakfast all the old faces came to say hello and the pancake lady had a long chat with our 11 year old daughter. The rooms are excellent with service to match. At lunch, the chef even made us a pasta dish as suggested by wife. This is much more then I can say for the "Indian" restaurant on the roof of the hotel. The first time I, we had a miserable experience. I thought I would give the chef a chance to improve and tried to explain to him how we would like the food cooked - he was not interested and even questioned why I would want to eat there. This was a huge favour as we were recommended the original Riyadh Restaurant (Maison Arabe) by the receptionist. The Hotel is well suited for families and the kids were having a fantastic time in the pool. It is even better suited for walking everywhere, due to its very central location. Ideal for the square and souk as this can only be visited in short bursts. In between, one can enjoy some fantastic cocktails in the bar - I would recommend the Mojito. There have been reviews questioning the 5 start status. It is the location, quality and above all the staff, that make it 5 star.

Room Tip: If you can, try for the Junior Suites
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  • Stayed August 2013, travelled with family
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Helpful?
Thank V45A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bredene, Belgium
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 September 2013 via mobile

Colonial comfort with excellent service and friendly staff.
This older hotel is such a contrast to its surrounding and you would expect to see the actors of Casablanca come out of the elevator or dine in the fine Morrocan restaurant.
Nice pools and beautiful courtyard.

Stayed November 2012
Helpful?
Thank Robert v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2013

We stayed at the Les Jardin Kotoubia hotel from 14th to 21st August. We booked a standard room but was upgraded to a mini suite. The hotel facilities were excellent and the staff were extremely polite, pleasant and helpful.

The hotel itself it excellent had a really old worldly feel about it (hence the faded colonial glory) and you could imagine what it was like in days past.

There were 3 pools but the main one was my favourite. It had a wonderful relaxing feeling and staff ensured that if the beds weren't being used then they were cleared for others. The pool on the roof was an absolute sun trap (perfect for topping up your tan.)

Not only was the hotel beautiful but it was also extremely close to the Souks and the Medina.

Whilst there were a few minor issues (mainly around our room looking a little tired) I would definitely stay at this hotel again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DannyK183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 August 2013

Booked through travel agent to stay at the Les Jardin Kotoubia hotel(central Marrakech).
Arrived at the hotel 16th August @ 12.30am.
Fast Check in by Abdul (hotel Manager).
Room was beautiful, clean, contemporary, spacious.
We booked a standard room but was upgraded to a mini suite.
Buffet breakfast served with a poolside view, waiters wonderful, polite, and cannot fault the professionalism.
Roof terrace pool & further 3rd pool available if other pool is busy.
Public Relations Manager Rukaya frequently seen daily asking feedback & how to improve the hotel & services!
You never see this in any hotel even in the UK!! (Awesome).
The 7 days stay flew by, as a family loved our stay.
The staff were faultless, cleanliness guaranteed!

Clarins spa within the hotel, Pool table/table tennis, WiFi, Fully Air conditioned rooms, room Safe facilities as standard.
G4S Security Guards manning the entrance/exit doors to keep riff raff out!

Look forward to seeing you again a couple of months!

Saeed & family!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saeedtahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Les Jardins de La Koutoubia

Property: Les Jardins de La Koutoubia
Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#11 Business Hotel in Marrakech
#36 Spa Hotel in Marrakech
#49 Luxury Hotel in Marrakech
#84 Family Hotel in Marrakech
#112 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

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