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“Don't let bad reviews put you off- excellent hotel”
4 of 5 bubbles Review of Kenzi Club Oasis

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Kenzi Club Oasis
Ranked #465 of 494 Hotels in Marrakech
London, United Kingdom
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Don't let bad reviews put you off- excellent hotel”
4 of 5 bubbles Reviewed 30 April 2010

We both thought it was great value for money.Remember to book all inclusive if you're going to be in the hotel most of the time as otherwise they charge thro' the nose for lunch and drinks (eg £1.50 for a small coke).
There is nowhere else even near to this hotel to get food or drink, unless you travel the 5 miles into centre of town, so going fully inclusive is a no-brainer.
Contrary to other reviews you are NOT forced to take part in games, though they do have music playing quite loud over pool speakers all day long, so if you want a quiet place this isn't for you.
Lovely staff, decent (but not fantastic) food. Very nice gardens with nice atmosphere. Has a decent pitch to play football, tennis courts, ping pong.
Minor criticisms were gym equipment is very old (no-one uses gym much) and no golf club to practise at their golf net (nice idea guys- why they expect patrons to bring their own golf club with is beyond me).
Overall, highly recommended.

Stayed April 2010, travelled as a couple
Helpful?
5 Thank lyonsdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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332 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Leeds
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 29 April 2010

After reading some of the reviews on here, we booked with some trepidation; we had a fixed budget to get away from the miserable winter for a week and decided to take a risk and give it a chance. We're so glad that we did!

It's not a 4* by British standards, but surely if you're going to North Africa, this should be expected?! The place itself was incredibly pretty with gardens of palm trees tended everyday. The food, whilst not Michelin starred, was varied, tasty and plentiful.

There were a few little bits of improvements being carried out around the grounds, but it was still very early in the season and the workers carrying it out were so friendly that it didn't seem to matter. We weren't inconvenienced by it at all, it was literally the odd fence needing a lick of paint. Our room was small but clean and all we needed, and was serviced everyday.


The entertainment was, as described by others, mainly in French, but being a hotel in a French speaking company visited by mainly French guests this was expected. We went for a relaxing break rather than an all action holiday, so this wasn't a problem to us, but as it was, the entertainment staff were very friendly and inviting, always taking the time to come to ask us, lounging by the pool, if we wanted to join in the activities. With our muddled French and their (far better) English, we managed to communicate and shared the occasional drink and chat of an evening. Nobody left us out, whether for being English or for not wanting to join in often. It may not be ideal for those with young children needing entertaining, but a bit of cultural exposure can only do them good surely.

The rest of the staff were amazingly helpful, most of them speaking very good English, for those of you who appreciate this sort of thing, and generally welcoming us to Morocco. Particularly of note was the man who attends the gate to the property who we learned lots about Marrakechi culture from while waiting for the bus into town...which brings me on to another good point, the regular free bus to the Medina and back.

The only negative thing I can think of is that the pool often didn't open until lunchtime, for reasons we were unable to fathom. The place was far enough away from the city centre to be peaceful and relaxing, and close enough to see all the sites. All in all, we had a lovely break, unintrusive but helpful staff, nice enough food, beautiful grounds.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank angilinaballerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 March 2010

The taxi to the hotel from the airport should cost no more than 200 Dirham, you'll have to barter, it takes around 25 mins but being slightly out of the center means that the hotel is far nicer than the blocks of the hotels in Marrakesh itself.
When you approach the hotel you can't see a great deal, but once you enter through the gates it's quite magical. The gardens are beautiful and full of colour, the tiles are typically Moroccan and there are birds singing. Check in is swift, you are given a wrist band according to your board and a porter brings you to your room. The rooms contain 2 single beds, a couple of wardrobes, a TV and an en-suite bathroom (containing basin, toilet, bath & shower and bidet). The windows have mosquito nets built in and you even get your own outside terrace. I believe that the television has only french channels, but to be honest we were there for 10 days and didn't turn it on once.

Morocco is a French rather than English speaking country, so prepare to battle through with communication, even with some staff, although they all know a basic level and it was not a problem getting understood. They were all helpful and cheerful, the evening entertainment was all in French, but I'm sure you could still join in and be very welcome. Some of it was a bit cheesy but it didn't make the place any less special, if you're enjoying Morocco properly you'll be in bed by 10 anyway! We mostly ventured out of the hotel during the day, but the pool is large and there are plenty of free sunbeds, there are tennis courts, badminton tables and a bowling green. Along with dance classes and aerobics.

The maintenance was exceptional, it was kept extremely clean at all times. Our room was cleaned, linen and towels replaced every day without fail. The food is great, it's mostly Moroccan in style, so expect couscous and tagines, not chips! At lunch time, there is a kiln where they cook bread fresh, so you see it being made and get it when it's piping hot - a highlight for me! There is breakfast, lunch and dinner but they also put pastries out mid morning and afternoon, you'll never go hungry.

The hotel is around 25 mins from the center of Marrakesh, the Medina. There is a free shuttle from the hotel that leaves and picks up between 7.30 AM and 11PM, there are lots of times during the day you can get it, and it is very reliable, they were there without fail. It is nice to be slightly out of the center, which can be stressful at times, although very interesting and beautiful.

The hotel offers excursions, we did one to the waterfalls in the atlas mountains. It was well run and not too expensive so if you like to be guided around I'd suggest you go for some of their excursions. However, if you are like us and like a bit of an adventure I'd suggest doing some yourself. We got a cab to 'la palmarie' and went camel riding there. And instead of paying 600 Dirhams for an arranged trip to a Berber village, we got the free shuttle into the city and a local bus (the L45) for 10 Dirham per person into a beautiful village called Amizmiz, it was more insightful to go individually, and the villagers welcomed us, inviting us for mint tea and to play football with the local children. It was far more intimate than a planned excursion.

I would definitely recommend Kenzi Oasis, it is beautiful and you will have an amazing time if you are looking to experience Morocco. If you are looking for a holiday which is like England but warmer, but with the same food and television I wouldn't suggest here.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LauraJennifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 March 2010

Firstly i must say i am surprised when reading others reviews as we had a very different experience. We felt that the for the price we paid it was excellent value for money (28 per person per night). The food was great and the food manager was very helpful and made sure we had vegetarian food each night. The staff did not speak a lot of English however they tried hard to interact with us and we hard a laugh together. The entertainment was funny and the venue was just beautiful. We used the tennis courts and the gym. There was a bus service 7 times a day into the city we which used and it was very reliable. The acutual city was just brilliant. Would definately recommend Marrakech and this hotel.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KD7uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
1 of 5 bubbles Reviewed 20 March 2010

Arrived at "oasis" during the night which looked pretty on arrival but the days that followed were grim. The sun shone but the "entertainment staff" were rude and dull. We were offered an abumdance of service but obviously declined. The "guess what's in my pocket game" was the real low point but the music that was on an hours loop was pretty bad too. The food was boring and gross and the only blessing was when we discovered that the shop on the capus sold packaged food as the food served was covered in bugs.

All in all, I left the resort with a tan, a bad taste in my mouth in every way and 5lbs lighter but not through choice!!

Stayed November 2009, travelled with friends
Helpful?
Thank Disappointedtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marrakech hotels

jvm85
1 review
1 of 5 bubbles Reviewed 16 March 2010

I would like to start by saying I generally would never write a review as I think each to their own. My hate for this place is so strong I think it is wrong not to share. On the outskirts it is quite a pretty resort. Our 1st night was a bit of a shock to the system french karaoke. None the less we got over that to then be offered hash from the entertainments guys. The food was disgusting and 4 days in to it I got food poisoning which took away approx 3 days in bed with Marrakech tv. I cant say i missed much having to stay in bed as the days i was out we were served stale bread with jam covered in wasps- when questioned the catering staff could see no problem with fly/wasp jam. Going back to the entertainment crowd they could not understand if you did not want to participate in their clever games ie throw a tennis ball into the packaging and it was very clear they thought they were the entertainment from dirty dancing- they were there to entertain the women. If you did not want to be entertained there was something wrong with you. To summarise it was a horrible experience, dirty, no choice of food, dark rooms- never again.The only blessing is we made friends with some lovely girls to take the pain away.

  • Stayed November 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jvm85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester UK
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed 19 February 2010

First the good point: No building work currently being carried out in or near hotel.
The taxi to the hotel is an experience; the cost is 200 dirham, £16.00. Barter, do not pay any more.
Check- in is speedy and then to your accommodation. Imagine the size of a semi - detached main bedroom, two single beds with en suite bathroom and that’s it. The television has one English speaking movie channel, the rest foreign. The food: Remember school dinners when you queued and it wasn’t very good, that’s it. One serving station for soup so you queue there, main course is set out along one table so you queue whilst the person at the front looks at each dish before deciding whether or not to put some on their plate. Tip: sometimes the food was only warm; I placed mine in a microwave to heat up. The food is only 3* as is the hotel. The entertainment is atrocious. Day time a m is darts. Lunch time; smooching to love songs, then the birdie song. Night time, kids sing in the bar and parlour games commence. O, by the way, whilst I was there, 9th till 18th Feb. Not oneEngilsh word spoken by entertainment team. This is and has been primarily a French visited hotel. Ladies, don’t bother taking nice clothes, the restaurant is more like a Woolworth snack bar. (Sorry Woolworth). The tables are set for dinner by placing an oblong paper place mat on Formica type table top along with a knife, fork and glass. Bottle water is usually brought to the table but wine, (no more than our cooking wine) which is served in a carafe, is on a table for you to collect yourself. The tables are not reset after the first use so you have to find your own place mat and cutlery. The French seem to wear the same clothes, work jeans and dowdy tops for breakfast lunch and dinner, and I mean the same clothes. The gym is adequate although it would be full if ten people use it at one time; the pool is ok but not large enough to have a serious swim. The sun beds around the pool are set on stepped terraces which is ok but to get to some beds, you have to straddle others. Ladies, whilst doing this, make sure you straddle the lower leg end, could be embarrassing should you stumble and land on the bedee!! All in all, as I have previously stated. This hotel is no more than 3* built in the mid 60 and the grounds look like a pebble dash concrete jungle. It is in the middle of nowhere, there is no public phone in or near the hotel and to make a call back to the UK you have to be connected at reception and they make a charge of £3.50 per minute. I would certainly NOT recommend this hotel for people with teenagers. I cannot comment on the kids club, although my wife says I sometimes act like a kid, on this occasion, did not use the club!!. I am a 60 year old teenager!!

  • Stayed February 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank holidaytom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Club Oasis

Property: Kenzi Club Oasis
Address: Commune Rurale Ouahat, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#230 Luxury Hotel in Marrakech
Hotel Class:4 star — Kenzi Club Oasis 4*
Number of rooms: 211
Reservation Options:
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Also Known As:
Kenzi Club Oasis Hotel Marrakech
Kenzi Hotel Marrakech
Kenzi Hotel Oasis

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