My wife and I arrived on 30th November for a 4 night break. Arriving at the hotel at 2 a.m, it was in complete darkness with a perilous trip (almost literally!) to the room following a guy who didn't seem to know where he was going! The room was shabby with poor lighting and everything was really in need of an overhall - this was not what we would regard as 4 star standard rooms - perhaps 2. Breakfast in the morning was very limited with rolls, croissants, cereal and a small selection of fruit. Only hot food was eggs although these were cooked to order. The grounds were nicely kept it has to be said.
The shuttle bus into town was an absolute necessity although at the time we visited, we didn't feel the service was frequent enough with a 9.30 a.m. bus and not another until 2 p.m. As previous reviewers have commented, beware the "guides" as you get off the bus. They are there to take you to the shops owned by their friends in the souks as they then receive commission on any sales made. We did get caught with this on the first day and the "guide" was very agressive when we refused to go into the shop he took us to. Not a pleasant experience. On return to the hotel at around 8 p.m., it was so dark and the hotel had insufficient lighting which made it dangerous especially around the many steps. My wife actually fell twice and was lucky not to have seriously injured herself. Lots of other guests also commented on this aspect. The staff in the hotel were not unpleasant but I agree that it helps to try and speak some of their language - not too much to ask.
All in all, you do get what you pay for however, we won't be returning.
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- Also Known As:
- Kenzi Club Oasis Hotel Marrakech
- Kenzi Hotel Marrakech
- Kenzi Hotel Oasis