This is far from a 5 star hotel. The service is horrible. Everything takes ages and several reminder calls. The room design is charming but they are way too dark. The food is ok. If you order room service make sure you are not in a rush. We even had a very unpleasant experience with one of the waiters in the terrace restaurant. After he repeatedly mistaken our orders, instead of being apologetic, he started to speak about us with his colleagues with the worst attitude in our face.. Absurd !?!
Te general manager is all the opposite and very helpful and friendly. However his professionalism and experience doesn't make up for the rest of the personnel.
The gym is incredible with complementary trainers and individual sessions. We really really enjoyed working out with Mustafa. He is absolutely great!!!!
In short, when you pay for a 5 star hotel you expect a 5 star service. Sofie hotel has higher standards.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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