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The Pearl Marrakech
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Reviews (574)
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193 - 198 of 574 reviews
Reviewed 22 July 2013

You better look for another hotel because my experience at the Delano hotel was nothing but unpleasant, the service was horrible, the stuff were so slow just like their room service. The swimming pool is a big mistake, very small and in the shade. The rooms as well are super small and very dark and to make things worst they smell awful.. Anyways this hotel has nothing to offer to the clients who look for a luxurious stay.

  • Stayed: June 2013
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1  Thank RitaAb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

My friend and I stayed here for several nights while in Marrakech. The location, directly outside of the medina walls, we found perfect as you have easy access to the old city but without all the craziness and chaos. The facilities are truly top notch: stunning reception, beautiful rooftop, excellent food and a first class gym. The spa is also phenomenal with opulent decor and a true relaxation ambiance. Rooms were also incredible and I had one of the best sleeps I've ever had on vacation! The service was also exceptional, particularly the Guest Services Manager, Murat (sp?), who went above and beyond to help maximize our experience both within the hotel and throughout Marrakech.

The only slight suggestion would be to make the hotel a bit more accessible for English speakers as they were a few difficulties communicating with some staff and a lack of US-driven considerations (no US adaptor, no NY Times or WSJ). But these are minor in comparison to the whole experience which was overwhelmingly positive. This truly feels like a 5-star property and the price you pay for it is beyond reasonable for what you get in return. I hope to return soon!

Stayed: July 2013, travelled with friends
Thank MADtraveler718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

My husband and I stayed here for 7 days and were treated like royalty. The interior is very hip and chic and the staff couldn't do enough for us. The breakfasts were delicious and offered really diverse fare; a great way to start each day. We loved the rooftop terrace and the perfect view of the Koutoubia Mosque. The heated pool downstairs is perfect for a late night swim, and the Pearl Spa offers an INCREDIBLE hammam treatment! But most importantly, the concierge Ridoaune Bijji, absolutely made sure our time in Marrakech was magical. All of his recommendations were spot on, from gorgeous riads to see, to how to maneuver through the Djemaa El-Fna, to local hot spots/bars to hit, to day trips that weren't too touristy. One of the best concierges I've experienced and I've traveled all over the world and stayed at 5 star venues. He treated us like family, and that made our time at the Delano really special.

Also, the location of the Delano is perfect - it's right outside of the walls, not far from the Hotel Mamounia. The area around the Delano is awesome because you can walk to some great spots: Le Comptoir, etc. I highly recommend this hotel!

Room Tip: Rooms facing the Koutoubia Mosque are nice and quiet. The suites on the atrium are wonderful.
  • Stayed: June 2013, travelled as a couple
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Thank L-Tani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delano_12, General Manager at The Pearl Marrakech, responded to this reviewResponded 20 July 2013

Dear Tani,

It is with much appreciation that we received your positive comments regarding your stay last month in Delano.

Needless to say we were so very pleased to know that you were treated like “Royalty”, you certainly deserve to feel like a Princess and hope all our guests feel the same.

We are delighted that you enjoyed your daily breakfast, the Hammam experience and the overall décor.

Redouane was so pleased that you particularly noted how much you appreciated his recommendations. We are touched to hear that the warmth and thoughtfulness of our staff has made you feel part of the family.

It is a great honor to read that you can recommend our Hotel to anyone who would come to Marrakech.

We hope to have the occasion of welcoming you back in the future, and I look forward to seeing you at that time.

Sincerely yours,

Aziz Bendriss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013

We didn't stay here but came twice for a drink. The service by Yiussef was excellent. What a great waiter. I have to say though on our 2nd visit he remembered us and welcomed us warmly but had to leave after a while as end of his shift. Once he left the remaining 5 or so staff just stood chatting to each other (and there was only s and 1 other group of 6 in there) they were not busy but dud not come over at all, however I'm basing this review on the 1st experience and the 1st part of our 2nd visit whilst Yussef was on duty. The bar is modern with a nice view and they do snacks.

  • Stayed: June 2013, travelled as a couple
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Thank holidaychicLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013 via mobile

This is far from a 5 star hotel. The service is horrible. Everything takes ages and several reminder calls. The room design is charming but they are way too dark. The food is ok. If you order room service make sure you are not in a rush. We even had a very unpleasant experience with one of the waiters in the terrace restaurant. After he repeatedly mistaken our orders, instead of being apologetic, he started to speak about us with his colleagues with the worst attitude in our face.. Absurd !?!

Positive:
Te general manager is all the opposite and very helpful and friendly. However his professionalism and experience doesn't make up for the rest of the personnel.
The gym is incredible with complementary trainers and individual sessions. We really really enjoyed working out with Mustafa. He is absolutely great!!!!

In short, when you pay for a 5 star hotel you expect a 5 star service. Sofie hotel has higher standards.

  • Stayed: May 2013
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1  Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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