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“Reviewing the Del Cafe downstairs, not the accommodation” 4 of 5 bubbles
Review of The Pearl Marrakech

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The Pearl Marrakech
Ranked #180 of 508 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level Contributor
125 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Reviewing the Del Cafe downstairs, not the accommodation”
4 of 5 bubbles Reviewed 28 July 2014

As the Del Cafe (one of The Pearl's restaurants) doesn't have its own TripAdvisor page, I thought I should review it here. Located on a quiet street of one of the busiest roads of the Hivernage district, Del Cafe is a delightful little haunt for the well-healed traveller. It serves reasonably-authentic Italian food with ample portions, speedy service and good value. The deserts are French (and fresh), so pure indulgence! Good wine and excellent cocktails with (uncharacteristic of alcohol-serving establishments in the country) lots of booze poured in!

Strange decor but you get used to it (not shabby, I just didn't understand the amount of picture frames). Very stylish seating and toilets with individual hand-towels. Good pricing and a very nice meal. The outside seating is also quiet and comfortable with more than enough waiting staff. I'll be returning again and ate there more than once on my last trip to Marrakech. The Moroccan restaurant next-door is also owned by The Pearl, so presumably it's equally as good.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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445 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

We splashed out at the end of our holiday and had 2 nights here. The rooms are gorgeous and the pool area on the roof is essential due to the heat in Marrakech. The only downside were the cocktails served in the roof bar, we really wanted to enjoy a cocktail overlooking Marrakech at night but the drinks were expensive and very disappointing. We had a Margarita and a Martini and they hardly tasted of alcohol so we felt ripped out as they were £9 each. This could have been just unlucky on our part as we didnt order another drink there so don't let this disuede you from staying as overall it was very good

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AshleySarahBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

We were there for 5 nights: the building is brand new, the rooms are very nice and the sky bar is great.


The bads:
- all the staff is SUPER SLOW (usually 20/25 minitues waiting for a coffee)
- most of them DON'T SPEAK ENGLISH, INCREDIBILE!!
- wifi is slow and not always working, if you need a good internet connection don't go there.
- rooms on the third floor ("normal rooms" not the suites) are subject to the sky bar music and various noise till 2:00 am every morning!!

Room Tip: take the suite or come back after 2am if you wanna sleep :)
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
Thank Giulio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 July 2014

We recently stayed at the Pearl hotel and have been utterly disappointed by the service as well as by the cleanliness. We stayed there 3 nights and they neither hoovered the room nor wiped the floor in the bathroom for the whole stay. Since we had breakfasts in our room, there were visible bread crumbles on the floor. Still no one seemed to bother.
Given the fact from the pictures they feature on their website, I certainly did not expect to find shower curtains in the bathroom of a 5 Star hotel. On top of it, it smelled and I had to ask changing it.
In my reservation, I specifically asked for a quiet room, since I read about the noisy music on the rooftop from earlier reviews. However, we could hear the loud music every night.
Also bad experience with the concierge: on the first night, we wanted to take a taxi to a restaurant which was close by. We asked the concierge about how much a taxi would cost (we were not accustomed to the taxi fares at that point). He said 50 DHM (about 5 Euro) and waved to a taxi which was parked opposite the hotel. As we found out on our way home the whole journey should not have cost more than 15 DHM! He just took advantage of us believing him. This kind of service I would not expect in a 5 Star hotel. (tip: if you take a taxi, go a bit further away from the hotel to the corner of the place Bab Djadid and NOT take one of the taxis waiting at the hotel).
Finally, when we wanted to check out, the hotel wanted to charge us a higher price than the email confirmation stated. It took over half an hour for the problem to be solved. The only positive point I can think of that experience is the guy at the reception who finally apologized for messing up the bill.
It's a shame, because the hotel has the potential to be a very nice hotel. But the service definitely has to be improved.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank bxlbxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

Really lovely hotel with a great, romantic indoor pool. unfortunately, no one does extortionate prices like this hotel-everything is a minimum of 4 times more expensive. Do NOT have the hammam and massage on site as its over 6000 dhirums for a couple ( you ave to pay an additional 3000 dhirums to have a hammam with your husband/wife) and we had this in the new city (10 minutes by taxi) for 1000 dhirums. Our entire experience was spoilt on our last morning when their was just 1 waiter to serve everyone that was having breakfast (eventually 6 couples). We waited 20 minutes for him to bring us cheese, cuts of meat, fruit and the cakes but we had not received the bread or tea/coffee after 30 minutes. My husband got upset as I wasn't eating anything (I know it's just my way but I have to have my tea first) and asked for my tea and his coffee-especially as 2 other couples after us had been served first. The waiter simply said that we'd have to wait. I got some tea after 40 minutes-it was Moroccan night tea when I asked for breakfast tea and my husband got his coffee without milk...we never got any bread and eventually left after 50 minutes. That's not 5 star service. Similar experience in their cafe the night before. I would not recommend.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hunter79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casablanca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 July 2014

I have been there once, That was amazing. We enjoyed the sushi bar, the restaurant and also the pool at the rooftop. The location is Perfect and central. Thanks for the team and the people working there, they sur strive for the best!!!!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Amvip2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnet, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 June 2014 via mobile

We just returned from a 3 night stay at the Pearl in June. I really enjoyed staying at this hotel. We were in a suite with a separate living area and bedroom. The bathroom was fantastic as well. The hotel is very dimly lit ( in keeping with the rest of marrakech) but that didn't bother us too much.

The staff were very helpful and attentive and helped us with all our queries about where to go.

Breakfast was good. The hot selection was not massive but there is enough choice.

The spa is lovely. The gym has all the equipment that you would need and the hammam area is just great. The indoor pool is lovely and most of the time we had it to ourselves.

Will definitely be returning here

Stayed June 2014, travelled with friends
Helpful?
1 Thank sandippatel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pearl Marrakech

Property: The Pearl Marrakech
Address: Angle Avenue Echouhada Et Rue des Temples | Hivernage, Marrakech 40000, Morocco (Formerly Delano Marrakech)
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #180 of 508 Hotels in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Pearl Marrakech 5*
Number of rooms: 71
Official Description (provided by the hotel):
Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more   less 
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